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Crest Cadillac
- Car Dealers
- Frisco, TX
About this business
Welcome to Crest Cadillac in Frisco, TX, serving the greater Dallas area, including Plano and McKinney. Our dealership offers an exceptional selection of new and pre-owned Cadillac vehicles. Discover top-selling models like the CT5, XT5, and Escalade. We pride ourselves on providing a personalized experience, whether you're looking to buy, lease, or finance. The luxury experience doesn't end when you buy a car from us. We provide service after the sale with our state-of-the-art service center, staffed by certified technician... read more
Location details
6280 State Hwy 121, Frisco, TX, 75034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Don't know what just happened but l do know this place is AWFUL!!! Basically I was held hostage for over an hour. I got there about 430 and left @ 745! So cut this horror story short. I guess I should have known better when the salesperson offer me dinner after telling me it would only 15 minutes to get an answer from the bank on financing. By the way I already had financing through my bank. So here's where it gets weird. The salesperson is gone for an hour. The car I was trying to buy is gone and this guy has my keys to my ... read more
The moment you leave they are done with you. I purchased a vehicle that they automatically placed their wash plan on that they said come with it and you can’t remove it cost over $1950.00, first problem that should have made me look around. I tried to contact the salesman by the same text he was previously texting me during the purchase by the same number the next day after purchasing and he would not respond about the sd card he told me to get for the camera recorder that wasn’t working after purchasing 5 different ones and... read more
Advertise at MSRP but Chris said since we out of state we have to pay more. They don’t like to sell to out of state customers. Wanted to know if we could title it there. Bad business. Be careful.
Brought my car in on march 8th ‘24 for a oil change. The gentleman who greets in the bay when you pull in was right there and notified Reese of my arrival. After waiting five minutes for Reese to respond, the gentleman in the bay pointed out where I could find Reese in the building. When I went in Reese was standing at the cabinets just “shooting the breeze” with other service reps. When acknowledged and checked in Reese said my car would be ready in two hours. After two and a half hours plus I texted his number and called t... read more
Extremely poor customer service after purchasing a new 2024 Cadillac CT 5 After taking delivery of my new car I received a call from the dealership that my license plates were in and ready for pick up. Unable to return to the dealership, I asked my daughter if she could stop by the dealership and pick up my plates. (Going out of her way taking her daughter to Special Needs School) Later when I went to put the plates on the car, I noticed that there was no bracket on the front of the car to install the plate. Why would the de... read more
Worst customer relation and deliberately mislead customers to sell their products. The managers don’t even listen to you on the mistakes they did. The parts are double the MSRP. The finance department is at another level. They lied on the product to sell a coverage. I didn’t even get the review email. Finally got to meet with Kodie who was helpful.
Crest Cadillac accepted an offer I made to purchase a vehicle via email. I got a call the next morning that the dealership sold the vehicle to someone else after my offer was accepted. I find this conduct extremely unprofessional and unethical. If something needed to be done beyond the referenced email agreement, they should have informed me. The dealer made a point to tell me that they were held to a higher standard because they were apart of Berkshire Hathaway Automotive. Clearly, those standards must not be very high. I w... read more
Do NOT buy a used vehicle from this dealership they claim they do a 360 inspection and that everything was perfect on our vehicle. We have had to replace our transmission 5 times now since buying the car a year ago. It’s one thing to be a good car salesman’s and it’s one thing to lie to your customers. I will never buy a vehicle from this place again and that includes all Crest dealerships. Worst EXPERIENCE EVER!!!! THEY DONT CARE! WORST PART IS THEY GOT A xxxx GOOD CAR FROM ME AND SOLD ME A PIECE!!!
Beware! Ive bought 3 vehicles from Crest, never an issue. Recently I purchased a prenowned Escalade to use as a family utility vehicle. Pric was fair, it was sold as a Certified Preowned. The day after I bought I left town on a road trip. Immediately, we discovered that adaptive cruise didn't work, front end crash avoidance didn't work, "fuel range" indicator was eratic, rear heat would say 70 then 10 minutes later say 85, driver power seat made crunching noises. Obviously something was wrong. I called my service advisor, he... read more
Frequently asked questions about Crest Cadillac
How is Crest Cadillac rated?
Crest Cadillac has a 4.7 star rating with 10,777 reviews.
When is Crest Cadillac open?
Crest Cadillac is closed now. It will open tomorrow at 7:00 a.m.