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Crest Cadillac
- Car Dealers
- Frisco, TX
About this business
Welcome to Crest Cadillac in Frisco, TX, serving the greater Dallas area, including Plano and McKinney. Our dealership offers an exceptional selection of new and pre-owned Cadillac vehicles. Discover top-selling models like the CT5, XT5, and Escalade. We pride ourselves on providing a personalized experience, whether you're looking to buy, lease, or finance. The luxury experience doesn't end when you buy a car from us. We provide service after the sale with our state-of-the-art service center, staffed by certified technician... read more
Location details
6280 State Hwy 121, Frisco, TX, 75034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Overall it was a good experience. However, bit disappointed with the after sales support. I am still waiting on my check for trade-in car even after 2 weeks of contract date.
Mandy was great in sales, but they either forgot or were unwilling to preform the recall work my car needed which they were not supposed to sell it until it was done per GMs own bulletin. A day after the sale they called me expecting me to take the car to a Cadillac dealer within 2 days to correct their mistake. In addition they sold me a car with a damaged Onstar communication module which I wasn't aware of until taking it to my local Cadillac dealer. The wait time for this part is several months according to the dealer her... read more
I purchased a 2024 Escalade V, but within 15 days the engine failed—deeply disappointing. I had already invested $5,000 in accessories, all of which became a loss to me. The dealership wouldn’t take the vehicle back until I escalated directly to GM. Even then, I was only offered options that were either outdated or much more expensive. No real effort was made to offset the financial loss I had already suffered. I was pushed into settling for a 2025 Sport Platinum, far from what I originally wanted. The process took 3 months,... read more
Never buying a car or using service at crest ever again. Couldn’t even properly diagnose a fix for my car when going through warranty ended up screwing it up took over 3 weeks for a sunroof repair and very poor or lack of communication. Very sad considering I bought 2 cars from crest. Lost a customer here and will be telling fellow friends and family what we think of crests
Took a while to get car back, and I do not know the reason why.
Awful experience. Had the vehicle less than a month now the engine needs to be replaced. A doomed purchase from the start. Staff needs some cultural training.
Should not take over 2 weeks to get a loaner car when my car has a check engine light on and is under warranty. The thermostat quit working as did the A/C. When was the last time you drove a car for 2 weeks in a car in that condition? Finally the loaner was filthy. Couldn’t tell if there were any marks on the car during the walk around or not because of the dirt.
The service reps rarely keep me informed on the status of my car. When I try to schedule an appointment, they are never able to do it on my schedule, it is always on theirs.
I have had my vehicle 28 days and Crest had had it 29 days. I do not understand how it can take that long to make a repair. I also don’t understand that the vehicle has had transmission problems twice, the same exact thing where Service transmission comes up on the dash. My brakes still squeak. I was told that’s normal. I have numerous cars have driven two of your loaners and none of them have brekes that squeak.
Frequently asked questions about Crest Cadillac
How is Crest Cadillac rated?
Crest Cadillac has a 4.7 star rating with 10,777 reviews.
When is Crest Cadillac open?
Crest Cadillac is closed now. It will open tomorrow at 7:00 a.m.