Crest Cadillac

STAN_COWAN 

on DealerRater

6 months ago

After having our new Cadillac for over a week, still several of the repairs were either not done, or not done correctly. 

karimhemani 

on DealerRater

6 months ago

When Service was completed no one informed me I called to find out about status of my car no one gave me answer person who pick up the phone told me your service advisor will call you I waited 2 hours no one called me I went to dealership and found out my service advisor is off and his partner should inform me anyway I went to cashier and she said she can’t find a paperwork finally she found the paperwork at service advisor desk. thanks to cashier 

IQ_2025 

on DealerRater

7 months ago

I’m very disappointed with the level of service here. The staff never provides updates on the progress of my vehicle—once it’s dropped off, there’s no communication or follow-up, even when it’s promised. Having recently moved to this area, I had hoped for a seamless experience, but I find myself considering going back to Sewell. The difference in customer service and relationship management is night and day; unfortunately, this location feels years behind. 

GLEN.BAKER 

on DealerRater

7 months ago

Crest Cadillac service department and staff is always extremely professional and always helpful and very knowledgeable. 

User522 

on DealerRater

7 months ago

Crest Cadillac’s service department is a disappointment. Repairs were done improperly, and when I brought it up, there was no accountability or professionalism. Promises of timely service turned into repeated delays with no communication. For a luxury brand, this level of carelessness is unacceptable. I will not be returning and do not recommend Crest Cadillac to anyone! 

jfriswel 

on DealerRater

7 months ago

Ty King is exceptional and an asset to your customer service team, however, I suspect the technicians working on EVs may need additional training. The technicians don't seem to be able to fix my Lyriq with one visit. Recently, a rear light failure required two visits to repair, requiring me to leave the vehicle there twice. A loaner vehicle wasn't available so this was a major inconvenience. Picking the car up was a real problem as well. There was no paperwork for the second repair, so the vehicle took a considerable time to... read more

NotApplicable067 

on DealerRater

7 months ago

After being a loyal customer for over five years, I will never go back there again! In March, I scheduled to bring in my 2023 Escalade in for repair on a Monday and was told it would be ready in two days. Instead, the technician didn’t even know what parts were needed, ordered the wrong one, and then broke another part that was on backorder. It took them two weeks to finally get my car back to me, and no loaner was ever provided. When confronted the manager Logen’s response was basically, “it is what it is, things go wrong,”... read more

Mayer74 

on DealerRater

7 months ago

Management needs to change. James and Logan need to change their attitude towards customers. Simply rude and careless - don’t do business here. 

KATHYBRAND0 

on DealerRater

8 months ago

My Escalade has been serviced here for all recommended service since I bought it here in 2019. This is the first time it was returned to me dirty. They had it from 7:30 in the morning until 5:30 in the evening., and did not clean it inside or out. Very disappointing.