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Crest Cadillac
- Car Dealers
- Frisco, TX
About this business
Location details
6280 State Hwy 121, Frisco, TX, 75034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
This has absolutely been the worst car experience I have ever had. I took my car to service and wasted almost two thousand dollars when I clearly told the service desk to complete an assessment and if repairs are over $1000 then I would rather purchase a new car. The repairs were a little over that so I agreed to the repairs. However, in only a few weeks the same problem persisted and almost $2000 later even after speaking with your sales personnel. I was not sold a car when I can purchase one. I was instead given back a car... read more
Business response:
Your feedback is appreciated, please reach out to our service director James Freel at Jfreel@vtaig.com to further discuss your concerns.
Talk to her boss Bryan. He can fill you in Talk to her boss bryan
Promised service was not provided and misguided on the issues that I wanted fixed .
Business response:
Your feedback is appreciated, please reach out to our service director James Freel at jfreel@vtaig.com to further discuss your concerns.
For the second time in a row, they have forgotten to perform my state inspection. They have also taken more than two weeks to fix my car. I was charged for courtesy roadside assistance without informing me there would be a charge for it.
Business response:
Your feedback is appreciated, please contact our service director James Freel at jfreel@vtaig.com to further discuss your concerns
Service is OK for general maintenance items but for larger repairs it always seems to be extremely expensive and hard to work with them especially when a war company is involved.
Business response:
Thank you for your review and for sharing your experience with our maintenance services. We understand your concerns about the costs associated with larger repairs and the challenges you've faced when working with warranty companies. Your feedback about our general maintenance being satisfactory is valued, and we recognize that complex repairs and warranty processes can sometimes feel overwhelming. We strive to provide transparent communication about all repair costs and work diligently to streamline warranty claim procedure... read more
No part in stock, took 6 hours to tell me that and no has more problems, camera not working , time off, cannot change in settings! Ugh
Business response:
Your feedback is appreciated, please contact our service director James Freel at jfreel@vtaig.com to further discuss your concerns
Lack of communication, my car was picked up Thursday, got a call from the service manager that day to go over what was needed. Did not hear back until Monday evening after I had to leave a voicemail to get an update on my vehicle. I was not notified that there was a problem with my transmission and an oil leak that was fixed until my second call. That fellow that answered was also not very kind when he told me “ don’t shoot the messenger, im just telling you what you wanted to know” didn’t catch a name but he just had should... read more
Business response:
We are sorry to hear that you feel this way about your recent service experience. We understand your frustration. Clear and consistent communication is important to us, and we recognize that we did not meet your expectations in this area. Your feedback is invaluable to us as we work to improve our service processes. Please contact us James Freel, our Service Director, at jfreel@vtaig.com so we can discuss your experience further and ensure better communication moving forward.
No and I'd appreciate it if you didn't send me 18 separate feedback requests Ok
Business response:
We sincerely value your feedback regarding our communication frequency. We understand your preference for fewer follow-up messages and will make note of this for future reference. Your time is important, and we want to ensure our outreach is helpful rather than overwhelming. We appreciate you taking the time to share your experience and are glad to have served you.
After having our new Cadillac for over a week, still several of the repairs were either not done, or not done correctly.
Business response:
Your Feedback is appreciated, please reach out to our General Sales Manager Caleb Brosin at cbrosin@vtaig.com to further discuss your concerns.
Frequently asked questions about Crest Cadillac
How is Crest Cadillac rated?
Crest Cadillac has a 4.7 star rating with 13,260 reviews.
When is Crest Cadillac open?
Crest Cadillac is open now. It will close at 8:00 p.m.