Crest Cadillac

YAARLALLY 

on DealerRater

10 months ago

I purchased a 2024 Escalade V, but within 15 days the engine failed—deeply disappointing. I had already invested $5,000 in accessories, all of which became a loss to me. The dealership wouldn’t take the vehicle back until I escalated directly to GM. Even then, I was only offered options that were either outdated or much more expensive. No real effort was made to offset the financial loss I had already suffered. I was pushed into settling for a 2025 Sport Platinum, far from what I originally wanted. The process took 3 months,... read more

LR_DUONG 

on DealerRater

11 months ago

Never buying a car or using service at crest ever again. Couldn’t even properly diagnose a fix for my car when going through warranty ended up screwing it up took over 3 weeks for a sunroof repair and very poor or lack of communication. Very sad considering I bought 2 cars from crest. Lost a customer here and will be telling fellow friends and family what we think of crests 

GSIEB 

on DealerRater

11 months ago

Took a while to get car back, and I do not know the reason why. 

MJP 

on DealerRater

a year ago

Awful experience. Had the vehicle less than a month now the engine needs to be replaced. A doomed purchase from the start. Staff needs some cultural training. 

JERRY_L_MCNEILL 

on DealerRater

a year ago

Should not take over 2 weeks to get a loaner car when my car has a check engine light on and is under warranty. The thermostat quit working as did the A/C. When was the last time you drove a car for 2 weeks in a car in that condition? Finally the loaner was filthy. Couldn’t tell if there were any marks on the car during the walk around or not because of the dirt. 

hmfitzhugh 

on DealerRater

a year ago

The service reps rarely keep me informed on the status of my car. When I try to schedule an appointment, they are never able to do it on my schedule, it is always on theirs. 

FROGHOOPS7 

on DealerRater

a year ago

I have had my vehicle 28 days and Crest had had it 29 days. I do not understand how it can take that long to make a repair. I also don’t understand that the vehicle has had transmission problems twice, the same exact thing where Service transmission comes up on the dash. My brakes still squeak. I was told that’s normal. I have numerous cars have driven two of your loaners and none of them have brekes that squeak. 

JAMESMARTIN1 

on DealerRater

a year ago

The entire process was frustrating and lacked communication from prep-finish. It took a constant follow up and continued contact to get my vehicle into be repaired. The first indicator light appeared almost a month ago. I reached out to schedule an appt for service and was told I would receive a call back for day and time to bring in. I received no call back. On Manday March 10th, I called in again to set up an appt and was told the same process from the individual who took my call that I would receive a call back. Again no ... read more

BONEHOLMES 

on DealerRater

a year ago

Great customer experience initially. Was pressured in the last leg of arbitration. Never got a choice to negotiate. Was bad form and felt pushed just like all the other dealers before coming to crest. Even though made a good offer for trade in but still left hanging in end. Although car deal was great overall, just an bit unprofessional in the end.