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Crest Cadillac
- Car Dealers
- Frisco, TX
About this business
Location details
6280 State Hwy 121, Frisco, TX, 75034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Suggestions - Call you customer with status once vehicle dropped off and assessed. - If you are keeping a car overnight, offer a loaner and at least tell your customer they will need to find another way home from work. - Don't ignore voicemails requesting an update and then keep - car overnight right with no explanation - Be consistent with car wash after service - either wash it or don't. That lottery isn't fun. - Complete what's requested - Have the SA thoroughly explain the problem and resultion - Ensure calls by cashier ... read more
Business response:
Your feedback is appreciated. Please reach out our service director James Freel at jfreel@vtaig.com to further discuss your concerns.
No car wash has been done, no one takes serious if you are 1st time customer and no response when you try to call them for appointment. I do not recommend this place. Especially if you have an accent when you speak. Discrimination is in there!
Business response:
Your feedback is appreciated. Please reach out to our service director James Freel at jfreel@vtaig.com to further discuss your concerns.
Original issue wasn't resolved after turning in the car 2 times, as soon as I drove the car home after picking it up the second time, noticed that it was displaying a new popup stating service emergency update and now the car display isnt working properly intermittently too
Business response:
Your feedback is appreciated. Please contact our service director James Freel at jfreel@vtaig.com to further discuss your concerns.
I bought a 2025 Escalade v with 9,000 miles on it. It showed up to my house in Austin filthy. No follow up on how to navigate the system of the car. Probably bring it back. This is the second car in 18 months I've bought from the dealership. Almost $300k worth of vehicles.
Business response:
Your feedback is appreciated. Please reach out to our General Sales Manager Caleb Brosin at cbrosiin@vtaig.com to further discuss your concerns.
Greg was great as usual. But took 4 days to complete repairs and I was without a vehicle. That is not acceptable. I have spent $9000 in repairs this year and I can't get a vehicle for my time waiting? xx!!!
Business response:
We greatly appreciate your feedback and are pleased to hear that Greg provided excellent service once again. We understand how frustrating it can be to be without your vehicle for several days, especially when you have been a loyal customer who has invested significantly in repairs this year. Your time and convenience are important to us, and we recognize that the extended repair duration created an inconvenience. We value your continued trust in our services and appreciate your patience during the repair process. Your feedb... read more
Very little personal interaction; took too long to get my vehicle at time of pickup
Business response:
We greatly appreciate your feedback and are pleased you chose Crest Cadillac for your automotive needs. We understand that meaningful personal connections and efficient service timing are important aspects of your experience with us. Your comments about the pickup process help us identify areas where we can enhance our customer service approach. We value customers like you who take the time to share their experiences, as it helps us continue improving our service delivery and ensuring every visit meets your expectations.
The whole process was exhausting. I am still waiting to find out the status of my refund from the trade-in I made. In addition, I had to visit the dealer twice in the same day due to a mistake your finance team made. Very unprofessional and unpleasant experience at this dealership. I hope i can get some status updates soon. I was promised to get the update today. Yet still no update. Very frustrating.
Business response:
Your feedback is appreciated. Please reach out to our General Sales Manager Caleb Brosin at cbrosin@vtaig.com to further discuss your concerns.
Everything was fine up until something was promised that wasn't delivered upon and I had to deal with a combative employee that went back and forth with me over something I was told instead honoring it.
Business response:
Your feedback is appreciated. Please reach out to our General Sales Manager Caleb Brosin at cbrosin@vtaig.com to further discuss your concerns.
The time getting hooked up w valet (concierge service) is ridiculous and you put the burden on me to follow up if THEY don’t call me back in 24 hours. Not happy with that. And sadly I had to do the follow up.
Business response:
We are pleased to hear you rated your experience highly, though we understand your frustration with the wait times for our concierge services and the communication process. We recognize that having to follow up when you should have received a timely callback created an inconvenience for you. Your feedback about the service coordination helps us identify areas where we can improve our processes to better serve our customers. We value your patience and appreciate you taking the time to share your experience with us.
Frequently asked questions about Crest Cadillac
How is Crest Cadillac rated?
Crest Cadillac has a 4.7 star rating with 13,644 reviews.
When is Crest Cadillac open?
Crest Cadillac is closed now. It will open tomorrow at 8:30 a.m.