This profile has been claimed by the business owner or representative.
Crest Cadillac
- Car Dealers
- Frisco, TX
About this business
Location details
6280 State Hwy 121, Frisco, TX, 75034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
My first service experience did NOT go well. I made an appointment for my first oil change and tire rotation and a paint coat. The service would take at least a day so I requested a loaner. They told me I would have to wait a couple of days to schedule the appointment so they could have a loaner car available. So I drove all the way into the dealership for my scheduled appointment, they told me it would take a bit to get my loaner car. After about 20 they told me there were 3 other people before me still waiting for a car, s... read more
Business response:
Sharon, customer service is our top priority and we want to see if we can address your issues. Please contact James Freel at Jfreel@crestcadillactx.com at your earliest convenience.
Better deal for who?Although I’d like to give a lengthy Better deal for who? Although I’d like to give a lengthy review of my experience at Crest Cadillac, I’ll keep it short and simple. On 8/31/20, I was looking at a new 2020 Escalade, MSRP $82500, with 2 miles on it and an online ad for $66897. Sales guy said it’s sold and brings back a demo, MSRP of $84220 with 6952 miles and the online ad is for $68483. We agree on the selling price of $65000 and my trade in for $65200. Let them run my credit for the finance and the apr ... read more
Business response:
Troy, thank you for taking the time to write and update your review. Despite our dealership’s commitment to accommodate customer needs and requests as much as possible, there are limits to what we can do. We take pride in our customer service and have always put the interest of our customers ahead of our own when possible. We empathize with your situation and hope that you are able to find resolution for your needs.
I made a full price offer they accepted. Then they sent me the out the door price and proceeded to add an additional $1295 fee for tinted windows which were already tinted, door guards, ($10 on Amazon) and nitrogen air in the tires. When I questioned this charge in an email Matthew got upset and in a huge bold font replied “all dealers do this” as if he was throwing a tantrum. He then proceeded to tell me they had to make a second key that was missing and I had to pay for it. This is another bogus excuse several other custom... read more
Business response:
We aim for fair, competitive pricing on our vehicles. We're always willing to try and find a way to get customers the best deal possible, and we're sorry that you are dissatisfied with our prices. We'd love to speak with you and see if there's anything we can do to address your concerns. Please contact Jimmy Hendrix at Jhendrix01@crestcadillactx.com at your earliest convenience.
They didn’t help me with GM financial and our wear and tear report. $1000 charged to us but no wear and tear. Caleb punted
Business response:
We are sorry to hear about your less than outstanding experience with us. We would like the chance to speak with you further about this. Please contact Darin Partin at Dpartin@crestcadillactx.com at your earliest convenience.
Terrible service Steer clear of this dealership. I leased a 2016 Cadillac CT6 and returned it with less than 35,000 miles after 39 months. The front tires had been replaced, the back tires weren't. I'm being charged over $1,700 for excess wear because the tread didn't match. Now mind you I took the car in to get the alignment redone twice in the last year, and Crest told me there was nothing wrong with the alignment, so the tires wore unevenly. This is my 4th lease car (1st through GM) I've never had a charge at the end of t... read more
Business response:
Janet, we want to extend our sincerest apologies concerning the issues that you have faced. We pride ourselves in maintaining the highest quality standards for our customers. We hope that you will give us the opportunity to discuss this further with you. Please contact Darin Partin at Dpartin@vtaig.com at your earliest convenience.
Terrible Service!!! I had a flat today in a DMV parking lot. I called Crest Cadillac to let them know I was on my way to get tire replaced and needed a loaner. I have run flats and was told it was safe to drive on the flat. I was put in touch with a service guy named Bryan. Bryan told me not to bring my car in because he did not have my tire in stock and actually the tire was backordered from manufacturer. He also indicated that he was not going to authorize a loaner due to the extent of time it might take to get a loaner. T... read more
Business response:
After posting this review, I did hear back from the service manager, Randy Nabors. He was very interested in making right this situation. I truly believe he does care about his customer experiences and retention and will do what he can to help. I will make sure in the future I contact Randy for all my service needs.
Do Not Do Business Here!!!! WORST DEALERSHIP TO DO BUSINESS WITH!!!! Leased a new Escalade from Crest Cadillac for the first time. It did not go as well as expected from a Cadillac Dealership, but oh well. Ive had the vehicle for a few months now and have used the concierge service twice for scheduled maintenance. First time, the driver took over 5 hours to get to us, we waited around all day for him and eventually had to reschedule for the next day. Wasted an entire afternoon waiting. Ok, now for the second service trip. Th... read more
Business response:
Hello there, thank you for allowing us to make this situation right. Let us know if we can assist you with anything else!
Unsatisfied "Certified" Used Escalade, Really! I purchased a Certified Used 2016 Escalade ESV a few months ago. I asked my Salesman about the squeaky brakes before I took it home, but was assured that the squealing would stop after a day or so. I took the vehicle home at night, so I didn't notice that my tires were bald until the next day. I had to take it back a couple of days later to get the tires replaced. I also asked them to check the brakes again, because the squealing was getting worse. Since then, I have been back a... read more
Business response:
Hello, we are sorry to hear that you were unsatisfied with your visit to Crest. We would like the chance to speak with you further regarding your time with us. Please contact Justin Villa at jvilla@crestcars.com at your earliest convenience.
HORRIBLE Overall horrible. From the scheduling department on the phone, to the service advisor to the service manager. A complete joke for a Cadillac dealership. What a shame. This dealership will make a bad name for Cadillac.
Business response:
We are sorry to hear that you did not enjoy your service experience at Crest. Please contact James Freel, Crest Cadillac Service Director at jfreel@vtaig.com to allow us the chance to make things right.
Frequently asked questions about Crest Cadillac
How is Crest Cadillac rated?
Crest Cadillac has a 4.7 star rating with 13,268 reviews.
When is Crest Cadillac open?
Crest Cadillac is open now. It will close at 8:00 p.m.