This profile has been claimed by the business owner or representative.
Crest Cadillac
- Car Dealers
- Frisco, TX
About this business
Location details
6280 State Hwy 121, Frisco, TX, 75034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Service mgr was good. Car was left messy with trash on the floor and over spray on interior doors and seats from having tint installed.
Business response:
Your feedback is appreciated. Please reach out to our service director James Freel at jfreel@vtaig.com to further discuss your concerns.
This is the fourth request for the same service call! Seems to be the very problem I previously pointed out
Business response:
Your feedback is appreciated. Please reach out to our service director James Freel at jfreel@vtaig.com to further discuss your concerns.
Pretty good. Only problem was getting there at 6:45 am, had cars left overnight, and I was stuck in line until cars were taken in. Did not get to talk to service person until 7:25. First time ever, but it was bothersome.
Business response:
Thank you for your feedback. We're glad your visit went well overall. We understand the early morning wait due to overnight vehicles was frustrating, and we appreciate your patience. Your experience helps us improve our morning operations for customers who arrive early.
Issues with rattling in the interior were said to be because of lack of GM 'quality control' (not good when I just paid $180k for a car) and were not resolved when I picked up.
Business response:
Thank you for sharing your feedback. We understand how important it is for a vehicle of this caliber to feel solid and free of interior noise, and we appreciate you bringing your concerns to our attention. While we can’t determine the full situation without reviewing the repair details, we would welcome the opportunity to re-evaluate the concerns you mentioned and provide further clarification. Please reach out to James Freel, our Service Director, at jfreel@vtaig.com so we can take a closer look and assist you directly.
I went to purchase a used car. It was a smooth transaction. I was in and out within an hour or two. The sale man promised that the imperfection spots (dents, dings, small scratches) would be taken care of when I brought the car back another day. I scheduled a service appointment to bring the car back for touching up. They did absolutely NOTHING AT ALL. They could have just told me that they would not do anything and I would still be okay. Instead, they wasted so much of my time and did nothing. Then I did not hear anything f... read more
Business response:
Your feedback is appreciated. Please reach out to our General Sales Manager Caleb Brosin at cbrosin@vtaig.com to further discuss your concerns.
They lied and didn’t check my tire sensor because they didn’t have the security lugnut, even though all of my lugnuts are regular. I will not be returning to this dealership due to their lack of work ethic and customer service..
Business response:
Your feedback is appreciated. Please reach out to our service director James Freel at jfreel@vtaig.com to further discuss your concerns.
Overall a terrible experience. Bill was wrong and took 30 minutes to get corrected. Car not cleaned properly, used my gas and didn't refill. Had to call multiple times, with no return call to get appointment lined out and tires.
Business response:
Your feedback is appreciated. Please reach out to our service director James Freel at jfreel@vtaig.com to further discuss your concerns.
My last service was acceptable. My last attempt to get service on 11/18 was terrible. Over 2 weeks to have service with a loan car is unacceptable. I buy my cars at Sewell and I will only have my cars serviced at Sewell. I will never step foot into Crest again. It has always been a disappointment.
Business response:
We're disappointed about your recent service experience and understand your frustration with the extended timeframe. Your feedback is valuable as we work to improve. Thank you for taking the time to leave us an honest review.
I would like to thank Monica for being an awesome help with the vehicle i purchased. However, the loan department has very shady practices. Jody ran my credit through some lenders that i didn’t approve, i’m still trying to dispute the inquiries and I will continue because I did not authorize Jody to illegally run my Social Security number.
Business response:
Thank you for your feedback. We're pleased Monica provided excellent assistance with your vehicle purchase. We take your credit inquiry concerns seriously and want to address this matter directly. Please contact Caleb Brosin at CBrosin@vtaig.com so we can discuss this situation and work toward a resolution. We value your business and want to ensure your experience meets our high standards.
Frequently asked questions about Crest Cadillac
How is Crest Cadillac rated?
Crest Cadillac has a 4.7 star rating with 13,644 reviews.
When is Crest Cadillac open?
Crest Cadillac is closed now. It will open tomorrow at 8:30 a.m.