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Crest Cadillac
- Car Dealers
- Frisco, TX
About this business
Location details
6280 State Hwy 121, Frisco, TX, 75034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Very professional yet friendly. Good follow-up from my sales rep and the young man that went over the car on delivery to make sure I knew how everything worked was awesome as well. Love the car--the options are great and glad they added blue tooth to this model
Poor Management Experience! !! Let me be clear up front: Monica and Tom in the service department are not the problem. They have been professional, responsive, and genuinely trying to help me the entire time. I initially thought I was getting the runaround from them, but I am now 100% confident this management team is failing to support its own service advisors and making two good employees look bad. Here is what nearly two years of that failure looks like. I bought my CT5 on March 7, 2024. In November 2024 I started getting... read more
Business response:
We are sorry to hear about your experience, Rob, and we understand your frustration. We do not take your feedback lightly, and we regret that your experience has not reflected the standard of care that we strive to provide. Please reach out to Caleb Brosin at CBrosin@vtaig.com so we can discuss this further.
Corey was amazing. However, there was trash left in my refrigerator, and someone’s toll tag was still on my windshield. My “new” car had over 500 miles on it. I’ve bought a used Cadillac with less miles than my “new” one. Also, upon further looking, it looks like someone also ate some sort of sticky Asian snack in the passenger seat. There was sticky residue left in the door pocket with a torn label stuck to it. Not sure what the snack was, because the label was in a foreign language. I do not think that salesmen or anyone s... read more
Business response:
We are sorry to hear that your experience did not meet your expectations, Madeleine. The condition you described upon receiving your vehicle is something we take seriously, and we understand your disappointment. This falls short of the standard we want every customer to experience, and we hear your concerns. It is great to know that Corey made a positive impression, and we will be sure to pass that along to him. We would welcome the opportunity to learn more about your experience and work toward a resolution. Please reach ou... read more
I have yet to receive the floor mat for the vehicle. I purchased on Friday, July 10, 2026. That is absolutely horrible business by the entire management team of Crest Cadillac.
Business response:
We are disappointed to hear that your experience has not meet the standard we hold ourselves to, and we understand your frustration. We regret that your experience has left you feeling this way, and we would welcome the opportunity to learn more about your situation and work toward a resolution. Please reach out to Caleb Brosin at CBrosin@vtaig.com so we can discuss this further.
First I was lied to and told the truck had no error codes. I put my Fixd in and it detected one which was verified by the GMC dealer and cost $180 to fix. Then the checkout process. You don't get to see or read anything that you are electronically signing. I was told they would call me on Monday then overnight the check. No call, no overnight. Got it in the mail a week later. Won't go back, will tell everyone about the experience
Business response:
It's unfortunate to hear that your experience left you feeling this way. We understand how important transparency is when making a significant purchase, and we regret that your experience did not meet your expectations. The concerns you've shared are all taken seriously, and we would like the opportunity to learn more about what occurred. Please reach out to Caleb Brosin at CBrosin@vtaig.com so we can discuss this further.
I've brought my car there twice to fix the drivers seat under warranty and don't fix it while happily charging me for service.
Business response:
We are concerned to hear about your experience with your vehicle's warranty repair. We understand your frustration and would like to discuss this further and work toward a resolution. Please reach out to James Freel, our Service Director, at jfreel@vtaig.com so that we can look into your situation more closely.
RUN FROM THESE GUYS! !! This happened at the Cadillac dealership…….My salesman(using that term loosely) name was Felix. Has no idea what he’s doing. Blows your phone up, called 7 times in about a 15min time span!! Then set me up with an appt……. To come and buy the car, after I told him no!?!? I guess he thought he could pressure me into it?!?! He’s not too bright! I decided to come up and see the car on Saturday. I did not make an appt and Felix said he was with a customer. I waited for over an hour and got hungry and left. ... read more
Business response:
We appreciate you taking the time to share your feedback regarding your recent experience with our sales team. Our goal is to provide professional communication, attentive customer service, and transparent pricing throughout every stage of the vehicle purchasing process. We understand your concerns regarding follow-up communication, wait times during your visit, and your interactions with members of our sales and management teams. Feedback like yours is important as we continually work to improve the customer experience. Ple... read more
Service advisors poorly trained in customer service. Three days of leaving a voicemail and text messages with no reply. Truck has been in their shop for three weeks; brand new Escalade IQ.
Business response:
Thank you for bringing this to our attention. We understand your frustration. Your experience falls short of the professional service standards we strive to maintain, and we would like the opportunity to address your concerns directly and work toward a resolution. Please contact James Freel, our Service Director, at jfreel@vtaig.com so we can discuss your situation and work towards a solution.
Dealership takes too long to pay off trade been over 15 days Would not recommend Crest
Business response:
Your feedback is appreciated, please reach out to our General Sales Manager Caleb Brosin at cbrosin@vtaig.com to further discuss your concerns.
Frequently asked questions about Crest Cadillac
How is Crest Cadillac rated?
Crest Cadillac has a 4.7 star rating with 13,817 reviews.
When is Crest Cadillac open?
Crest Cadillac is closed now. It will open at 8:30 a.m.