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Crest Cadillac
- Car Dealers
- Frisco, TX
About this business
Location details
6280 State Hwy 121, Frisco, TX, 75034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Disappointed in how the service of this dealership has gone down. I sat in my car for 10 minutes waiting to be greeted while I saw another individual sitting in a chair on his cell phone.
Business response:
Your feedback is appreciated. Please reach our to our service director James Freel at jfreel@vtaig.com to further discuss your concerns.
Car wasn't ready when promised. When I was told it was ready I went to pick it up and it wasn't ready. Chase brought it to me when it was done and told me the key fob he had told me the day before was done, was actually on back order and wouldn't be here until the end of December. Lots of scratches on the car that weren't there before.
Business response:
Your feedback is appreciated. Please reach out to James Freel at jfreel@vtaig.com to further discuss your concerns.
Great and fast Service was excellent very attentive A w e s o m e j o b
Business response:
Thank you for the great feedback! We're thrilled you had such a positive experience with our fast, excellent service and attentive staff. Reviews like yours motivate us to keep exceeding expectations at Crest Cadillac!
Really need to improve your greeting process The porter was on point but then not service writer. Just so happened Rob Beaumont was retuning from his lunch and ask if if someone was helping me. Hr saved my visit. There were a number of service writers at their desk and they just walked right by me. I was just about to get in the car and take my business somewhere else. Thank you Rob for coming to the rescue
Business response:
Thank you for your feedback. We apologize that our initial greeting process didn't meet expectations and appreciate your honest input. We're glad that Rob Beaumont was able to step in to ensure you received proper attention. Your experience highlights the importance of consistent customer service, and we take your observations seriously. Thank you for giving us the opportunity to make things right and for recognizing Rob's exceptional service.
I’ve tried to handle this situation patiently and professionally, but my experience with Crest Cadillac has been extremely disappointing. In July 2025, my 2024 Yukon XL Denali was damaged while in their care for routine service. The repair was attempted in August, but the incident still resulted in a permanent loss in value. I obtained a licensed diminished value appraisal, and my adjuster sent the report to James Freel, the Service Director, on September 5th. I followed up on September 11th and 15th. Despite multiple attemp... read more
In the final review - think the whole issue was a waste of your and my time! If when I called and scheduled, information had been given to me regarding my concern I would have know my parking brake was operating as designed and that it had changed since my 2018model. As it was you sent out valet service and I had to take most of my afternoon to return it. The 2 things I did purchase could have been handled when I recently brought it in for servicing. The filter was not suggested then.
Business response:
Thank you for your feedback. We apologize for the inconvenience with the valet service and appreciate you highlighting these communication gaps so we can improve.
No relationship it was my first visit at this location and I found the service across the board poor.
Business response:
Your feedback is appreciated, please reach out to our service director James Freel at jfreel@vtaig.com to further discuss your concerns.
Balancing tires on first visit didn't occur because they couldn't find the lock to the tire.It was in the glove box the whole time so we had to come back and waited three hours to get the tires balanced a second time
Business response:
Your feedback is appreciated. Please reach out to our service director James Freel at jfreel@vtaig.com to further discuss your concerns.
They do a great job with the car but have dropped the ball several times trying to get service scheduled. I’m currently waiting a call back from a couple of weeks ago.
Business response:
We're glad you appreciate our quality work on your vehicle. We apologize for the scheduling challenges and delayed callback - timely communication is essential. Thank you for your feedback and patience.
Frequently asked questions about Crest Cadillac
How is Crest Cadillac rated?
Crest Cadillac has a 4.7 star rating with 13,644 reviews.
When is Crest Cadillac open?
Crest Cadillac is closed now. It will open tomorrow at 8:30 a.m.