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Crest Cadillac
- Car Dealers
- Frisco, TX
About this business
Location details
6280 State Hwy 121, Frisco, TX, 75034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
We have bought 7 vehicles from this dealership and mainly because of Bruce Rollins. He gives us beyond 5 star service and we would not go to any other Cadillac dealership because of him. I also appreciate the way Bruce makes sure than when my car is being worked on that I get a car to drive home and that Stephen and I are completely satisfied before leaving the dealership. He always lets us know what is going on with the new vehicles that are coming in so that we know what we want to look at before getting there.
I can't say enough positive things about my experience with Crest Cadillac. Tony Griggs and the entire staff at Crest were so helpful. Tony had a very low pressure, but helpful approach, which I appreciated. He was very patient, yet eager to help to me find the perfect car. He made the entire process easy. He guided me through all the steps of the process with ease, patience, kindess and respect. My experience was fantastic. He was extremely knowledgeable and kind. The paperwork and financing aspect were also just as easy to... read more
Very professional yet friendly. Good follow-up from my sales rep and the young man that went over the car on delivery to make sure I knew how everything worked was awesome as well. Love the car--the options are great and glad they added blue tooth to this model
I've brought my car there twice to fix the drivers seat under warranty and don't fix it while happily charging me for service.
Business response:
We are concerned to hear about your experience with your vehicle's warranty repair. We understand your frustration and would like to discuss this further and work toward a resolution. Please reach out to James Freel, our Service Director, at jfreel@vtaig.com so that we can look into your situation more closely.
RUN FROM THESE GUYS! !! This happened at the Cadillac dealership…….My salesman(using that term loosely) name was Felix. Has no idea what he’s doing. Blows your phone up, called 7 times in about a 15min time span!! Then set me up with an appt……. To come and buy the car, after I told him no!?!? I guess he thought he could pressure me into it?!?! He’s not too bright! I decided to come up and see the car on Saturday. I did not make an appt and Felix said he was with a customer. I waited for over an hour and got hungry and left. ... read more
Business response:
We appreciate you taking the time to share your feedback regarding your recent experience with our sales team. Our goal is to provide professional communication, attentive customer service, and transparent pricing throughout every stage of the vehicle purchasing process. We understand your concerns regarding follow-up communication, wait times during your visit, and your interactions with members of our sales and management teams. Feedback like yours is important as we continually work to improve the customer experience. Ple... read more
Service advisors poorly trained in customer service. Three days of leaving a voicemail and text messages with no reply. Truck has been in their shop for three weeks; brand new Escalade IQ.
Business response:
Thank you for bringing this to our attention. We understand your frustration. Your experience falls short of the professional service standards we strive to maintain, and we would like the opportunity to address your concerns directly and work toward a resolution. Please contact James Freel, our Service Director, at jfreel@vtaig.com so we can discuss your situation and work towards a solution.
Dealership takes too long to pay off trade been over 15 days Would not recommend Crest
Business response:
Your feedback is appreciated, please reach out to our General Sales Manager Caleb Brosin at cbrosin@vtaig.com to further discuss your concerns.
It is hard to reach anyone and there is no follow through. My expectations were set to a standard but they were not met.
Business response:
We strive to be accessible and dependable for our customers, and it’s disappointing to hear this experience did not align with that intention. Our goal is to set clear expectations and remain engaged throughout each interaction. We appreciate you sharing this feedback, as it helps us evaluate how we communicate and support our customers. Please feel free to reach out to Caleb Brosin at CBrosin@vtaig.com to continue the conversation.
I had to call the dealership from the service bay to ask them to send Chris out because he never came out when they paged him.. Because I have a tracker in my car I know that my car sat on a side street for over 30 minutes when the work was done. When I was called to check out, I could hear him on the radio telling them to find my car because he didn't believe me when I said it was sitting on the side street. Sending me multiple surveys won't make the results any less bad. This is the third survey with the same answers.
Business response:
Your feedback is appreciated. Please reach out to our service director James Freel at jfreel@vtaig.com to further discuss your concerns.
Frequently asked questions about Crest Cadillac
How is Crest Cadillac rated?
Crest Cadillac has a 4.7 star rating with 13,644 reviews.
When is Crest Cadillac open?
Crest Cadillac is closed now. It will open tomorrow at 8:30 a.m.