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Crest Collision
- Body Shops
- Plano, TX
About this business
Location details
420 Lexington Dr., Plano, TX, 75075, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
0 Star : My Experience I never heard from anyone regarding repairs. I always had to call. I got a text Today that my truck was ready for pick up. I picked it up 2 days ago I dropped my truck off at Chevy dealership on Sept 5th. Got a call on Sept 7th from Crest asking when I wanted to drop my truck off. Communication is everything
2.5 Star : Likely to Recommend 3.5 Star : Repair Quality 4.5 Star : Customer Service 1.5 Star : Returned Clean
1.5 Star : Likely to Recommend 2 Star : Repair Quality There were additional issues that weren't fixed appropriately so I'll need to bring it back, again. 1 Star : Customer Service Carl knows the issues I experienced. I do not do well with people not stating facts, especially when it comes to communication from my end. This was not a good experience. Chris has been awesome, with zero hiccups. Eddy was terrible. 0 Star : Returned Clean
0 Star : My Experience Delays in initially looking at my car wasted 1.5 weeks of my rental car coverage, then defects on hood paint job that extended the car pickup by another 7-days. Overall- over 1.5months to complete. Good side was Silverio that kept me informed and worked with me on some rental car reimbursement . Thanks Silverio! 1.5 Star : Likely to Recommend 5 Star : Repair Quality 5 Star : Customer Service
0.5 Star : Likely to Recommend 2.5 Star : Repair Quality 2 Star : Customer Service Chris the manager was super helpful and communicated well with me once I reached out to him about all the delays. But before then the communication was terrible
0 Star : My Experience Took way too long. Could not a straight answer from Eddie.
0.5 Star : Likely to Recommend 2.5 Star : Repair Quality 0.5 Star : Customer Service
2 Star : Likely to Recommend 2 Star : Repair Quality 2 Star : Customer Service Was told I would receive weekly updates on Thursday. I never received any update. I had to call to get updates. 3 Star : Returned Clean
0.5 Star : Likely to Recommend 1.5 Star : Repair Quality It took me 24 hours to pick up my vehicle after I received the “your car is complete” text message. I texted the associate 60 mins prior to arriving and he acknowledged the text! When I arrived I was informed that the car wasn’t ready and that he was having the mechanic fix a missed issue. She the car was pulled around I noticed that the work was sloppy on the door casing! He took my vehicle back again. After a hour + of waiting I was finally able to leave with my car.... read more
Frequently asked questions about Crest Collision
How is Crest Collision rated?
Crest Collision has a 4.7 star rating with 5,354 reviews.
When is Crest Collision open?
Crest Collision is open now. It will close at 6:00 p.m.