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Crest Collision
- Body Shops
- Plano, TX
About this business
Location details
420 Lexington Dr., Plano, TX, 75075, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
5 Star : My Experience I wish that the estimate for the time it took was more accurate. I also wish that I was updated more often about when my car would be ready, for example, I was told Thursday be ready on Friday and then Monday that it would be ready on Tuesday. I just felt very uninformed and out of the loop. I also wish that someone had helped me unload and reload my car. The last time I was even holding my baby and had to reload my car myself. 2.5 Star : Likely to Recommend 4.5 Star : Repair Quality 3 Star : Customer ... read more
0.5 Star : Likely to Recommend 1.5 Star : Repair Quality First I RECEIVED NO STATUS UPDATES! If I had not stopped by to check with Sylverio i would still be paying for a rental. The only update I received was when a 3 day job that took a week was finished. Then it was poorly vacuumed and had spots and runs from the wash. I was an auto adjuster. I wouldn’t send a bike repair to Crest. 1 Star : Customer Service Reread what I wrote. 1 Star : Returned Clean
0 Star : My Experience There was several miscommunications in getting the repair quoted and started. The quality of work was good but thry tried to charge me the full repair price not realizing I paid half up front 2 weeks prior.
1 Star : Likely to Recommend 4 Star : Repair Quality 1 Star : Customer Service They were friendly but I always had to call them to get an update on my repairs. I was not well informed. They promised to update me twice a week. Over the course of my vehicle being there (multiple weeks), I was notified only once via email. They need to work on their communication.
1 Star : Likely to Recommend 0.5 Star : Repair Quality Something is wrong with my steering, I have caution. Lights on from my sensors and my sensors beep randomly like someone is close to my truck and no one is 0.5 Star : Customer Service 0.5 Star : Returned Clean
1.5 Star : Likely to Recommend They did the job itself great, but the customer service was shoddy. Claimed weekly/process updates, I got maybe half total. Only sometimes the preferred communication that was on my paperwork. Not all that impressed, wish I'd gone somewhere else. 5 Star : Repair Quality Repair was perfect. Car works. 2.5 Star : Customer Service Communication was very poor.
0.5 Star : Likely to Recommend 4.5 Star : Repair Quality 2 Star : Customer Service
0 Star : My Experience Have yet to hear back on the length of quoted time of repair to actual. 1.5 Star : Likely to Recommend 3 Star : Repair Quality 3.5 Star : Customer Service
0.5 Star : Likely to Recommend 2.5 Star : Repair Quality The service was okay but I did not appreciate not being advised of something not approved and when I pointed it out, your agent made it seem like I was wrong for expecting the insurance to cover it since "they are the ones paying". That is an ignorant statment as I have made payments for 20 years without a claim-I AM paying. I also felt like everything thing listed on the invoice was not new, for example the headliner had dirt spots. The car was not cleaned well on the... read more
Frequently asked questions about Crest Collision
How is Crest Collision rated?
Crest Collision has a 4.7 star rating with 5,354 reviews.
When is Crest Collision open?
Crest Collision is closed now. It will open tomorrow at 8:00 a.m.