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Crest Collision
- Body Shops
- Plano, TX
About this business
Location details
420 Lexington Dr., Plano, TX, 75075, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
0.5 Star : Likely to Recommend 0.5 Star : Repair Quality 2 Star : Customer Service
0.5 Star : Likely to Recommend Never. This is due the following: Step up your customer service by calling/emailing your clients once every two to three days, even if you don't have anything new. Second, stay true to estimate dates that you say, when car will be ready, no excuses. Last, if I left something in the car that I forgot at the time to retrieve, it shouldn't take two days get the items requested. Just really bad on timeliness. 2.5 Star : Repair Quality 3 Star : Customer Service 3.5 Star : Returned Clean
2.5 Star : Likely to Recommend Not sure yet because the job is not complete. 3.5 Star : Repair Quality My car was returned and I had to request a follow up because some items were not done correctly. 3.5 Star : Customer Service When the estimate was received, I called to confirm if the estimate was correct. With the car rental, I had 24 days and I was assured that the car would be completed before estimated of 26 days. I would have got a different rental agreement, however since I was assured the car would be ready I did not... read more
0.5 Star : Likely to Recommend I would never recommend Crest Collision to a friend. 1 Star : Repair Quality Very disappointed with my service and the output. 1 Star : Customer Service Very disappointed with my service. No one picked up the phone to let me know what was going on or even sent an email. 1 Star : Returned Clean
2.5 Star : Likely to Recommend 4 Star : Repair Quality Hail repair was good. Saw many small details that were not addressed before pick up. Car wasnât washed. Tape off marks Werenât removed. 4 Star : Customer Service Front desk associate has a difficult interaction, especially in the beginning.
2.5 Star : Likely to Recommend 2.5 Star : Repair Quality 4.5 Star : Customer Service
5 Star : My Experience Communication could be improved. Overall service was acceptable. 2.5 Star : Likely to Recommend 3.5 Star : Repair Quality 3.5 Star : Customer Service 3 Star : Returned Clean
0.5 Star : Likely to Recommend 3.5 Star : Repair Quality 1.5 Star : Customer Service
0.5 Star : Likely to Recommend They have the most unfriendly group of people. 4 Star : Repair Quality 0.5 Star : Customer Service Very hostile conversation in every step of my visit, 5 Star : Returned Clean
Frequently asked questions about Crest Collision
How is Crest Collision rated?
Crest Collision has a 4.7 star rating with 5,354 reviews.
When is Crest Collision open?
Crest Collision is closed now. It will open at 8:00 a.m.