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Crest Nissan of Frisco
- Car Dealers
- Frisco, TX
About this business
Location details
6600 State Highway 121, Frisco, TX, 75034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Wonderful car buying experience! Brandon, who sold me my car, was fantastic. Very polite amd helpful. He wasn't pushing anything like I was expecting. He was great and I wish he worked for a different dealership so I could buy from him again. The rest of my experience has been less than terrible. First, my car was not looked over before I left with it, although they would like me to believe it was. A few days after getting home I needed to fill my washer fluid, that's where my problems began. My coolant cap was missing. Afte... read more
Business response:
Hello J.B.14, and thank you for leaving your feedback. Crest Nissan is dedicated to our customers and providing outstanding customer service in all that we do. We cannot express how sorry we are over the situation. All of our vehicles are inspected and, to the best of our knowledge, are flaw-free when they leave our lot. Your trust is so, so valuable to us, as we want to do whatever is necessary to get it back. Please contact me, Boris Wooden, Customer Loyalty Director, at 469-452-2945 or email at Loyaltydirector@crestnissan... read more
Unfortunately I have to rate my recent service on my truck as 8 There were some odd hand prints & smudges on the inside of the windshield that were not there before bringing the truck in for service.
Business response:
Glad you had a great experience in our service department. Please let us know if we can help you with anything in the future. – Boris Wooden, Customer Loyalty Director
Service Suggestions I was in the bay 5 minutes before anyone approached me. I had an appointment and was told that it would take an hour and a half but it took a little over 2 hours for a oil change & complimentary car wash. This is a brand new car and contracts on my vehicle should be reviewed upon arrival.
Business response:
Hey there. We appreciate your feedback. Our goal is to make vehicle maintenance easy for our customers, and we’re sorry that your service visit took longer than expected. We are very sorry for this and would love to see what we can do to earn back your trust. Please contact me, Boris Wooden, Customer Loyalty Director, at (469) 777-5460or email at Loyaltydirector@crestnissan.com.
stay away! sucks! Why make an appointment? I bought a car here. Certified Pre Owned. Also the most inclusive/expensive warranty they sold. Which included no deductible and free rentals. Now for my issue. I had an appointment for 9 am. I was about 15min early. No other car was even in the drop off area, that's how slow it was. They check my issue, look up my coverage and send me to waiting are for a rental. AN HOUR later and numerous others customers leaving in rentals I'm still waiting. No update, no nothing. Still not sure ... read more
Business response:
Hey there, Chris. We appreciate your feedback. Our goal is to make vehicle maintenance easy for our customers, and we’re sorry that your service visit took longer than expected. We are very sorry for this and would love to see what we can do to earn back your trust and address your concerns. Please contact me, Boris Wooden, Customer Loyalty Director, at (469) 777-5460or email at Loyaltydirector@crestnissan.com.
Tire fix Brought car in for Zantek and tire repair. Said tire needs replacing for $183, couldn’t be repaired. Would take 5 days for tire. I didn’t want to wait 5 days so went to Firestone. Firestone was $83 for tire and $20 to install. This would be an $80 saving. Turns out they repaired it for $20, so I saved $163. Now big trust issues here.
Business response:
Hello. We always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren’t providing them with the absolute best in customer service or charging them for services they don't need. We’d love to discuss your concerns about the tire and see what we can do to make this right for you. Please contact me, Boris Wooden, Customer Loyalty Director, at (469) 777-5460or email at Loyaltydirector@crestnissan.com.
Dishearted, sad and disgusted! They jammed a 4 inch nail on inside 1 inch off the side wall of my rear tire to force me to replace it. Been a loyal customer for several years and given excellent rating thru out the time but this is how I get treated. Broke my faith and trust. Very dishearted with my experience. Writing with a heavy heart.
Business response:
Hi, Anoop. Here at Crest Nissan we take claims of damage very seriously. I would like to speak with you about your concerns and see if there’s anything we can do to address them. Please reach out to me, Vince Kelley, Service Manager, at (469) 777-5460 or email at Loyaltydirector@crestnissan.com.
Ripped Us Off / Screwed Up Our Credit Very shady practices.... within 5 minutes they had us fill out a credit app, and we said "we're just looking" and they said "oh this is what we do with everyone." We said "We don't want a hard inquiry on our credit report" and they said "oh it won't." Within minutes we got notifications on our phone that we had a hard inquiry. I rushed back to the finance office to what was happening and they said "oh anytime you fill out a credit app it's going to be a hard inquiry." I was furious and t... read more
Business response:
Hello Mark. Here at Crest Nissan, we always want to do everything in our power to get our customers the best deal possible on their vehicle. We’re sorry for that, and for the additional inquiries that we placed on your file. We’d love to discuss your concerns and see if there’s anything we can do to address these concerns. Please reach out to me, David Klett, Sales Manager, at (469) 777-5614 or email at Loyaltydirector@crestnissan.com.
Just bad experience But customer service and try to oversell you all kind of stuff. Read your paperwork before sign. I found out that they added a couple of things like paint protection to the price of the vehicle I didn’t even requested. I had to go back and cancel a branch of stuff and I couldn’t even cancel everything they added and now to pay for it. Also my car had engine light on 3 times with in 2 weeks. I found a crick at my bumper and windshield, there was no spare tire on the back and second key. Overall bad and str... read more
Business response:
Hello. We always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren’t providing them with the absolute best in customer service. We’d love to discuss your concerns and see what we can do to make this right for you. Please contact me, Janna Ballard, Customer Loyalty Manager, at 469-452-2945 or email at Loyaltydirector@crestnissan.com.
New vehicle lease Turned in our 2016 Rogue and leased a new 2019 Rogue. As part of the new lease, Crest was supposed to pay off the remainder 2 months lease on the 2016 Rogue. I’m now getting threatening notices from Nissan (NMAC) because Crest hasn’t followed through with paying off those 2 months. Done with Crest Nissan!
Business response:
Hello. We always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren’t providing them with the absolute best in customer service. We’d love to discuss your concerns and see what we can do to make this right for you. Please contact me, Janna Ballard, Customer Loyalty Manager, at 469-452-2945 or email at Loyaltydirector@crestnissan.com.
Frequently asked questions about Crest Nissan of Frisco
How is Crest Nissan of Frisco rated?
Crest Nissan of Frisco has a 4.4 star rating with 10,159 reviews.
When is Crest Nissan of Frisco open?
Crest Nissan of Frisco is open now. It will close at 9:00 p.m.