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Crown Nissan of Decatur
- Car Dealers
- Decatur, IL
About this business
Location details
165 W Pershing Road, Decatur, IL, 62526, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:30 a.m. to 5:00 p.m. | |
| Sun | Closed |
I received great customer service. All my questions were answered. They explained everything in detail. Amber was very pleasant and helpful through the process.
Told it would take 20 minutes. Was there for three hours and overcharged? Poor Customer Service
Business response:
Thank you for sharing your feedback. We understand how frustrating it is when a routine service takes far longer than expected and when there’s confusion over charges. Experiences like this can be stressful, and we appreciate you letting us know so we can work to improve our processes. If you’d like to review the details of your visit, our team is ready to assist. Please contact Charlie Cloyd at 217-872-5748.
After the oil change was finished, I waited approximately 30 minutes with my car parked and ready to go. I had to inquire at the front desk, seemly the guy went to lunch and didn't turn in the paperwork.
Business response:
Thank you for sharing this experience. We understand how frustrating it is to wait longer than necessary. Not being informed about the delay can add to that frustration, and we appreciate you taking the time to let us know. Your feedback helps us improve our communication and handoff process so guests can expect smoother, more timely service. If you’d be open to discussing this further, we’re here to help. Please reach out to Charlie Cloyd at 217-872-5748.
They couldn't diagnose the reason why the check tire pressure light continues to come on. ??
Business response:
Thank you for sharing your experience. We understand how frustrating intermittent tire pressure light issues can be to diagnose. Our team is committed to thorough diagnostics and finding solutions for our customers. We appreciate your patience with this technical concern.
Long story short, I was talked down to by the mechanic. Basically saying, I didn’t know what I was talking about.. I was also told I needed wipers. We put wipers on this summer. Between this and another issue that came up I questioned if they had even looked at the car. I then spent the rest of my day at another shop, making sure everything was done correctly. I don’t bring this up lightly because I am a longtime customer. I purchased the car in question brand new at their shop almost 4 years and my mother‘s car was purchase... read more
Business response:
We are disappointed to hear about your recent service experience with us. We are sorry to hear that you feel this way about your visit, and we truly value the trust you and your family have placed in us over the years. Your feedback helps us identify areas where we need to improve our customer service approach. We would welcome the opportunity to discuss this matter further and work toward making this right. Please contact Charlie Cloyd at 217-872-5748 so we can address your concerns directly and ensure this type of experien... read more
Communication could have been much better. I was waiting for my car. Changing 4 tires took 3 hours!!???? Very little communication on extra time needed and why. Two sensors had to be replaced after mechanic spent 20 min trying to make old ones work. Result of work done by mechanic......All four sensors do not work when car starts up and only two are able to connect after driving over 1 mile from start. All four worked when i pulled into service garage initially. This mechanic took on another customer request while working on... read more
Business response:
Communication could have been much better. I was waiting for my car. Changing out 4 tires (buy 3 get 1 free) took 3 hours!!???? Very little communication on extra time needed and why. If i'd known more about the likely delay caused, I would have taken a shuttle home and used the time on other tasks. Two sensors had to be replaced after mechanic spent 20 min trying to make old ones work. As a result of work done by mechanic......now all four sensors do not connect when car starts up and only two are able to connect after driv... read more
I waited two and a half hours, and my issue with my radio was still not Solved.
Business response:
We are concerned to hear that you feel this way about your experience. The situation you've described falls short of the service standards we strive to maintain. Your experience matters to us, and we want to discuss this further. Please contact Charlie Cloyd at 217-872-5748 so we can discuss how we can better address your radio issue and ensure a more efficient service experience moving forward.
Overpriced. Was able to fix what was going to be close to $1000 at home within 5 min.
Business response:
We value your input and understand your frustration. Your feedback helps us understand how our customers feel about the value we provide. We are sorry to hear that you feel this way about your experience. We would welcome the opportunity to discuss your concerns further and work toward a better resolution. Please contact Charlie Cloyd at 217-872-5748 so we can better understand your situation and see how we can improve.
I did a credit application for a car never heard back even called and left a message. Wanted to get my car serviced never heard back
Frequently asked questions about Crown Nissan of Decatur
How is Crown Nissan of Decatur rated?
Crown Nissan of Decatur has a 4.6 star rating with 809 reviews.
When is Crown Nissan of Decatur open?
Crown Nissan of Decatur is closed now. It will open at 7:00 a.m.