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Crown Nissan of Decatur
- Car Dealers
- Decatur, IL
About this business
Location details
165 W Pershing Road, Decatur, IL, 62526, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:30 a.m. to 5:00 p.m. | |
| Sun | Closed |
Mechicanic didn't want a big job so he referred me to someone else to fix
Business response:
We are sorry to hear that we fell short of your expectations during your recent visit. We understand your frustration. We take all feedback seriously as it helps us improve our service standards. We would appreciate the opportunity to discuss your experience further to understand exactly what happened. Please contact Charlie Cloyd at 217-872-5748 so we can address your concerns directly.
I entered the shop to exist in my vehicle after paying for my service and I couldn't leave. One of the technicians had tightened my parking brake so tight that I couldn't release it.
Business response:
We apologize for the frustrating experience you had when trying to leave our service center. We would appreciate the opportunity to discuss this matter further. Please contact Jon Paglino at 217-872-5050 so we can address your concerns directly.
I have made 2 visits for the exact same thing, but it still has not been fixed. I now have to bring my car back for a 3rd time and pay for a 3rd fee to have my car checked out. It is not easy for me to have to keep bringing my car in, arranging for rides, and scheduling around my work schedule. I asked the service department to look at my previous work ticket, and they acted like they had no idea what I was talking about.
I bought a 2025 Frontier about a week and a half ago. It’s been wi tbh the dealer for service for all of that, minus about sixty hours where it’s been in my possession. The first issue was on leaving the dealership, wherein there was a loud buzz, like a kazoo. It ended up being a windshield gasket. Also noticed a deep but short gouge on the dash plexiglass, but just let it ride to try to be easy to work with. The gasket was to be replaced during a scheduled aftermarket installation. The gasket was replaced, and the vehicle k... read more
4 lugs on two tires were not tightened. We were able to hand tighten them. Had to take them back and redone. Not good!
Did not feel comfortable with the mechanic who looked at our vehicle, the repairs were made then more repairs were needed after that just a day after bringing it home from the service center. I was given a vehicle report that told me that the car needed an engine flush , not an oil change but an engine flush.....
Had appointment setup to get new key only for them not to have one when I got there for my SCHEDULED appointment and have not heard a update yet
I’ve been a customer of Crown Nissan of Decatur for many years. It’s sad that I won’t be returning for purchases or otherwise because of their service department!!
I won’t be returning to Nissan for purchase or otherwise because of the service department
Frequently asked questions about Crown Nissan of Decatur
How is Crown Nissan of Decatur rated?
Crown Nissan of Decatur has a 4.6 star rating with 687 reviews.
When is Crown Nissan of Decatur open?
Crown Nissan of Decatur is open now. It will close at 5:00 p.m.