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Crown Toyota
- Car Dealers
- Decatur, IL
About this business
Location details
255 W. Pershing Road, Decatur, IL, 62526, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 7:30 a.m. to 5:00 p.m. | |
| Sun | Closed |
I was unable to make an appointment due to the volume of people for several weeks. So I dropped my car off and they picked it up in the morning and completed the work. People were very kind, but they need to hire more people as far as mechanics go.
Business response:
Thank you for your feedback! We're glad to hear that our team was kind and that the work on your car was completed successfully. We understand your concerns regarding the appointment availability and appreciate your suggestion for hiring more mechanics. Your input is valuable, and we want to ensure that your experience is addressed properly. Please reach out to Jon Paglino at 217-872-5050 so he can assist you further. Thank you for your patience, and we look forward to serving you better in the future!
Very nice people. Was great experience
Business response:
Thank you for your kind words! We're thrilled to hear you had a great experience with us. Our team strives to provide excellent service, and we're glad we could meet your expectations. If there's anything else we can assist you with in the future, don't hesitate to reach out. We look forward to seeing you again!
Great service as always. The Service Representatives Always Treat Us With Respect.
Business response:
Thank you for your kind words! We're thrilled to hear you consistently receive great service and respect from our team. Your satisfaction is our top priority, and we look forward to serving you again soon!
Tire pressure sensor failed. They didn't have a replacement on hand, so a replacement was ordered. I received a post card when the new sensor was received, and they were able to install it the next day. The tire and sensor are working ok now.
Business response:
Thank you for your 5-star review! We're glad to hear that we could promptly address your tire pressure sensor issue and keep you informed throughout the process. It's great to know everything is working well now. If you need anything else in the future, feel free to reach out. Safe driving!
Super nice service staff. Called kept me notified on service
Business response:
Thank you for your kind words! We're thrilled to hear that our service staff provided you with excellent communication and support. Your satisfaction is our priority, and we look forward to serving you again in the future!
Timely, friendly, quality work as always at Crown Toyota.
Business response:
Thanks for your fantastic review! We're thrilled to hear you had a positive experience with our team. Your satisfaction is our priority, and we look forward to serving you again soon!
Tire was leaking. It was repaired and is holding air okay now.
Business response:
Hi there! We're thrilled to hear your tire repair went smoothly and is holding up well. Thank you for sharing your experience; your satisfaction is our priority. If you need anything else, we're here to help!
EXCELLENT CUSTOMER SERVICE
Great. Great. Great. Great. Great. Great.
Business response:
We're so glad to see your 5-star review! Thank you for taking the time to share your positive experience. If there's anything more we can do for you, please don't hesitate to reach out. We look forward to your next visit!
Frequently asked questions about Crown Toyota
How is Crown Toyota rated?
Crown Toyota has a 4.7 star rating with 1,694 reviews.
When is Crown Toyota open?
Crown Toyota is closed now. It will open tomorrow at 7:00 a.m.