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Crown Toyota

4.7

About this business

Location details

255 W. Pershing Road, Decatur, IL, 62526, United States

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WeekdayScheduleStatus
Mon7:00 a.m. to 6:00 p.m.
Tue7:00 a.m. to 6:00 p.m.
Wed7:00 a.m. to 6:00 p.m.
Thu7:00 a.m. to 6:00 p.m.
Fri7:00 a.m. to 6:00 p.m.
Sat7:30 a.m. to 5:00 p.m.
SunClosed
4.71,460 reviews
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2019 TOYOTA COROLLA L/LE/XLE/SE/XSE Owner's profile image
2019 TOYOTA COROLLA L/LE/XLE/SE/XSE Owner 
a year ago

excellent customer service 

2017 TOYOTA 4RUNNER SR5/PREM/LTD/TRD Owner's profile image
2017 TOYOTA 4RUNNER SR5/PREM/LTD/TRD Owner 
a year ago

Did a great job as usual. 

2016 TOYOTA HIGHLANDER XLE Owner's profile image
2016 TOYOTA HIGHLANDER XLE Owner 
a year ago

Busy! Even with appointment. 

2018 TOYOTA RAV4 ADVENTURE/XLE Owner's profile image
2018 TOYOTA RAV4 ADVENTURE/XLE Owner 
a year ago

Excellent service, friendly and helpful technicians 

2014 TOYOTA SIENNA XLE/LIMITED Owner's profile image
2014 TOYOTA SIENNA XLE/LIMITED Owner 
a year ago

Service was prompt. Josh kept me informed throughout the time my car was being serviced. I appreciated the courtesy ride home and pickup while my car was being serviced and after. Driver was very courteous and friendly. 

2015 TOYOTA CAMRY LE/XLE/SE/XSE Owner's profile image
2015 TOYOTA CAMRY LE/XLE/SE/XSE Owner 
a year ago

the service was good but the wait time was longer than expected with an appointment 

Business response:

Thank you for taking the time to leave us a positive review! We are delighted to hear about your positive experience with our service. Your feedback is important to us, and we greatly appreciate your kind words. 

2020 TOYOTA CAMRY XLE Owner's profile image
2020 TOYOTA CAMRY XLE Owner 
a year ago

I scheduled an oil change and tire rotation and shortly after dropping the car off I got 4 BS recommendations: 1. Alignment- no I'll need tires soon since I'm at 39,000mi 2. Change brake fluid- never done that on any car 3. Fuel injector service- no Lucas Fuel Injector cleaner works fine and 4. Throttle body cleaning- at 39,000mi?! I'll check myself. So I declined all 4 that I didn't ask for. I ensured that I still had the oil change and tire rotation in the estimate. Some how they decided I didn't want the tire rotation so ... read more

Business response:

Thank you for sharing your experience. We apologize for the inconvenience caused. We value your feedback and will address this with our team to ensure better communication and accurate service in the future. Please feel free to reach out if there's anything else we can assist you with. 

2021 TOYOTA CAMRY LE Owner's profile image
2021 TOYOTA CAMRY LE Owner 
a year ago

When scheduling an appointment it takes close to 2 hours for oil change and tire rotation. Shouldn't take more than 1 hour. Been that way every time I go in for oil change with a scheduled appointment. I don't expect a 20 minute job like express oil change places but 2 hours is pretty bad 

2021 TOYOTA HIGHLANDER XLE Owner's profile image
2021 TOYOTA HIGHLANDER XLE Owner 
a year ago

The service work is well done but waiting 2+ hours for a routine tire rotation is frustrating. 

Frequently asked questions about Crown Toyota

How is Crown Toyota rated?

Crown Toyota has a 4.7 star rating with 1,460 reviews. 

When is Crown Toyota open?

Crown Toyota is open now. It will close at 5:00 p.m.