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Crown Toyota
- Car Dealers
- Decatur, IL
About this business
Location details
255 W. Pershing Road, Decatur, IL, 62526, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 7:30 a.m. to 5:00 p.m. | |
| Sun | Closed |
Everything was quick and smooth
Business response:
Awesome! We're so glad to hear that everything was quick and smooth for you. Thanks for the feedback! We look forward to servicing you in the future!
Job well done and car delivered on time.
Business response:
Thank you for your positive feedback! We're pleased to hear that we completed the job successfully and delivered your car on time. Meeting our customers' expectations for quality and punctuality is always our top priority. We appreciate you taking a moment to share your experience with us and we look forward to continuing to serve you in the future!
Smooth and easy process answered all my questions very friendly
Business response:
Thank you so much for your wonderful feedback! We're delighted to hear that your experience was smooth, easy, and that our team was friendly while addressing all of your questions. Providing clear communication and a comfortable customer experience is our top priority. We appreciate you taking the time to share your positive experience with us.
They forget little things but the major things they do well
Business response:
Thank you for your feedback! We're glad to hear that you're satisfied with how we handle the major aspects of our service. However, we apologize for any little things that may have been overlooked. We appreciate your insight, as it helps us improve and provide an even better experience for our customers. If you have any specific suggestions or concerns, please feel free to share. We value your support and look forward to serving you better in the future!
Honestly...I have always received top notch service at Crown Toyota! Thank you Josh! Thank you for a wonderful customer service area with the coffee and soda machine.
Business response:
Thank you for your kind words! We're thrilled to hear that you consistently receive top-notch service at Crown Toyota. It's wonderful to know that Josh has made a positive impact on your experience. We strive to create a welcoming environment for our customers, and we're glad you enjoyed the amenities in our customer service area, including the coffee and soda machine. Your satisfaction is our priority, and we look forward to continuing to provide you with excellent service in the future. If you have any questions or need as... read more
Outstanding, thorough service! First class staff!! GREAT COMMUNICATION!! Josh, Zach and team at Crown Toyota Service are PROS!!!
Business response:
Thank you for your outstanding review! We're thrilled to hear that you had such a positive experience with our service team, including Josh and Zach. Providing thorough and professional service is our top priority, and it's wonderful to know that our communication met your expectations. We are committed to ensuring every customer feels valued and well taken care of. If there's anything more, we can assist you with or if you have any questions in the future, please don't hesitate to reach out. We look forward to serving you a... read more
Service employees are very helpful trying to do everything to please me
Business response:
Thank you for your feedback! We're so glad to hear that our service team was helpful and went above and beyond to ensure your satisfaction. Providing excellent service is always our priority, and we're pleased that we could meet your needs. We look forward to continuing to serve you in the future!
Easy service appointment scheduling online, timely service, knowledgeable friendly staff. work completed as requested in a timely manner.
Business response:
Thank you for your fantastic review! We're pleased to hear that you found our online service appointment scheduling convenient and that your experience with our knowledgeable and friendly staff was positive. Timely service and completing the work as requested are our top priorities, and it's great to know we met your expectations. If you need anything else in the future or have any questions, please feel free to reach out. We look forward to serving you again!
You always do a great job, but your messaging system that is supposed to keep me updated is not so efficient. It was not updated so I didn't know if my car was ready and had to call finally close to closing. It also sent me a final bill for approval that had charges on it I had not approved and that I was not prepared to pay for this week. You might want to rethink that digital program.
Business response:
Thank you for your honest and detailed feedback. We appreciate you taking the time to share your experience, and we're particularly grateful for your candid observations about our messaging and digital communication system. While we're pleased to hear that our overall service continues to meet your expectations, we clearly have room for improvement. Thank you for your continued trust and for helping us become better.
Frequently asked questions about Crown Toyota
How is Crown Toyota rated?
Crown Toyota has a 4.7 star rating with 1,694 reviews.
When is Crown Toyota open?
Crown Toyota is closed now. It will open tomorrow at 7:00 a.m.