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Crown Toyota
- Car Dealers
- Decatur, IL
About this business
Location details
255 W. Pershing Road, Decatur, IL, 62526, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 7:30 a.m. to 5:00 p.m. | |
| Sun | Closed |
Fast, friendly and professional!
Business response:
Thank you for the great feedback! We're thrilled to hear that you had a fast, friendly, and professional experience with us. We strive to make every visit just that easy! If you ever need anything else, we're here to help!
Told me would be around an hour, took over two hours. But they are very nice there. By the way I was the first car of the morning.
Business response:
We appreciate your feedback regarding your recent visit. We apologize for the delay in completing your service, which took longer than the estimated hour. Despite the delay, we are glad to hear that our staff treated you with kindness and respect. We look forward to serving you again in the future!
Got in at my designated appointment time. Service person was very kind and personable. Answered all my questions. Car finished very close to promised time. Overall very happy with Crown Toyota!!
Business response:
We're delighted to hear about your positive experience at Crown Toyota. It's wonderful that we were able to accommodate you at your designated appointment time, as we understand the value of our customers' schedules. Thank you for taking the time to share your feedback. We look forward to continuing to serve you with the same level of excellence in your future visit!
The service center always takes care of our RAV4 and our Honda. I appreciate there honesty and hard work. Thanks
Business response:
Thank you for your kind words about our service center! We're delighted to hear that we consistently take care of both your RAV4 and Honda, and that you appreciate our honesty and hard work. Our team strives to provide exceptional service, ensuring that every vehicle is treated with care and attention to detail. We value your trust and loyalty, and we look forward to continuing to serve you with the same level of professionalism and dedication in the future. Thank you for choosing us for your automotive needs!
Could have saved a trip if they checked to see if an update was available before I dropped car off
Business response:
Thank you for your feedback. We understand the importance of ensuring updates are checked ahead of time to save you time and effort. We sincerely apologize for any inconvenience this may have caused. In the future, if you have any concerns or would like to confirm the status of updates before your visit, please don't hesitate to reach out to Jon Paglino at 217-872-5050. We appreciate your business and hope to better serve you in the future.
Friendly and informative on time
Business response:
Thank you for your kind words about your experience with us! We're delighted to hear that our team was friendly and informative, and that we were on time for your appointment. Our goal is to provide a welcoming environment where every customer feels valued and informed, so it's wonderful to know that we met your expectations. We appreciate your feedback and look forward to serving you again in the future.
I liked that they were ready for me at my 7:30am appointment and they completed my service on time. I liked too that I asked for a coupon and they readily provided it. Very good service.
Business response:
Thank you for your kind words about your experience with us! We're thrilled to hear that our team was ready for you at your 7:30 AM appointment and completed your service on time. We strive to respect our customers' time and ensure that appointments run smoothly. It's also great to know that we were able to provide you with a coupon when you asked, as we always aim to offer value and convenience to our customers. Our goal is to deliver very good service, and it sounds like we met that standard for you. We appreciate your fee... read more
Waited 5 hours to get the car done when I was told that it would take about an hour and half to finish.
Business response:
We apologize for the inconvenience you experienced during your visit. We understand that waiting 5 hours for your car when you were told it would take about an hour and a half is frustrating. Please reach out to Tom Dunn at Tdunn02@crowntoyotadecatur.com to help us learn more about the situation.
There was no service performed on our Rav 4 on 2-28-2025. This had to be a mistake on someones part.
Business response:
Thank you for bringing this to our attention. We apologize for the mix-up and will look into the issue immediately. Please feel free to reach out to us directly so we can resolve this and ensure everything is correct. We appreciate your patience and understanding!
Frequently asked questions about Crown Toyota
How is Crown Toyota rated?
Crown Toyota has a 4.7 star rating with 1,694 reviews.
When is Crown Toyota open?
Crown Toyota is closed now. It will open tomorrow at 7:00 a.m.