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Crown Toyota
- Car Dealers
- Decatur, IL
About this business
Location details
255 W. Pershing Road, Decatur, IL, 62526, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 7:30 a.m. to 5:00 p.m. | |
| Sun | Closed |
Did a great job as usual.
Busy! Even with appointment.
Excellent service, friendly and helpful technicians
Service was prompt. Josh kept me informed throughout the time my car was being serviced. I appreciated the courtesy ride home and pickup while my car was being serviced and after. Driver was very courteous and friendly.
the service was good but the wait time was longer than expected with an appointment
Business response:
Thank you for taking the time to leave us a positive review! We are delighted to hear about your positive experience with our service. Your feedback is important to us, and we greatly appreciate your kind words.
Excellent. I also need an alignment done, but they explained that time had run out that day (given all the other services completed), so we arranged for me to bring my car in again on Monday. They assured me my car was rideable over the weekend, so I was not left without wheels. They have a shuttle to provide rides home and pick-up service when the work is completed, which I very much appreciate.
Business response:
Thank you for taking the time to leave us a positive review! We are delighted to hear about your positive experience with our service. Your feedback is important to us, and we greatly appreciate your kind words.
I scheduled an oil change and tire rotation and shortly after dropping the car off I got 4 BS recommendations: 1. Alignment- no I'll need tires soon since I'm at 39,000mi 2. Change brake fluid- never done that on any car 3. Fuel injector service- no Lucas Fuel Injector cleaner works fine and 4. Throttle body cleaning- at 39,000mi?! I'll check myself. So I declined all 4 that I didn't ask for. I ensured that I still had the oil change and tire rotation in the estimate. Some how they decided I didn't want the tire rotation so ... read more
Business response:
Thank you for sharing your experience. We apologize for the inconvenience caused. We value your feedback and will address this with our team to ensure better communication and accurate service in the future. Please feel free to reach out if there's anything else we can assist you with.
When scheduling an appointment it takes close to 2 hours for oil change and tire rotation. Shouldn't take more than 1 hour. Been that way every time I go in for oil change with a scheduled appointment. I don't expect a 20 minute job like express oil change places but 2 hours is pretty bad
The service work is well done but waiting 2+ hours for a routine tire rotation is frustrating.
Frequently asked questions about Crown Toyota
How is Crown Toyota rated?
Crown Toyota has a 4.7 star rating with 1,469 reviews.
When is Crown Toyota open?
Crown Toyota is closed now. It will open at 7:00 a.m.