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Crown Toyota
- Car Dealers
- Decatur, IL
About this business
Location details
255 W. Pershing Road, Decatur, IL, 62526, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 7:30 a.m. to 5:00 p.m. | |
| Sun | Closed |
Crown Service is always great!
Good customer service Finished the jobs on time
Josh is the best!!!!!!!!!
My vehicle has been to another dealership 3 time trying to diagnose this issue. Tech found it right away
Friendly & helpfully as always!
excellent customer service
Did a great job as usual.
I scheduled an oil change and tire rotation and shortly after dropping the car off I got 4 BS recommendations: 1. Alignment- no I'll need tires soon since I'm at 39,000mi 2. Change brake fluid- never done that on any car 3. Fuel injector service- no Lucas Fuel Injector cleaner works fine and 4. Throttle body cleaning- at 39,000mi?! I'll check myself. So I declined all 4 that I didn't ask for. I ensured that I still had the oil change and tire rotation in the estimate. Some how they decided I didn't want the tire rotation so ... read more
Business response:
Thank you for sharing your experience. We apologize for the inconvenience caused. We value your feedback and will address this with our team to ensure better communication and accurate service in the future. Please feel free to reach out if there's anything else we can assist you with.
When scheduling an appointment it takes close to 2 hours for oil change and tire rotation. Shouldn't take more than 1 hour. Been that way every time I go in for oil change with a scheduled appointment. I don't expect a 20 minute job like express oil change places but 2 hours is pretty bad
Frequently asked questions about Crown Toyota
How is Crown Toyota rated?
Crown Toyota has a 4.7 star rating with 1,694 reviews.
When is Crown Toyota open?
Crown Toyota is closed now. It will open at 7:00 a.m.