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Crown Toyota

4.7

About this business

Location details

255 W. Pershing Road, Decatur, IL, 62526, United States

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WeekdayScheduleStatus
Mon7:00 a.m. to 6:00 p.m.
Tue7:00 a.m. to 6:00 p.m.
Wed7:00 a.m. to 6:00 p.m.
Thu7:00 a.m. to 6:00 p.m.
Fri7:00 a.m. to 6:00 p.m.
Sat7:30 a.m. to 5:00 p.m.
SunClosed
4.71,694 reviews
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2016 TOYOTA HIGHLANDER XLE Owner's profile image
2016 TOYOTA HIGHLANDER XLE Owner 
2 years ago

Busy! Even with appointment. 

2018 TOYOTA RAV4 ADVENTURE/XLE Owner's profile image
2018 TOYOTA RAV4 ADVENTURE/XLE Owner 
2 years ago

Excellent service, friendly and helpful technicians 

2014 TOYOTA SIENNA XLE/LIMITED Owner's profile image
2014 TOYOTA SIENNA XLE/LIMITED Owner 
2 years ago

Service was prompt. Josh kept me informed throughout the time my car was being serviced. I appreciated the courtesy ride home and pickup while my car was being serviced and after. Driver was very courteous and friendly. 

2015 TOYOTA CAMRY LE/XLE/SE/XSE Owner's profile image
2015 TOYOTA CAMRY LE/XLE/SE/XSE Owner 
2 years ago

the service was good but the wait time was longer than expected with an appointment 

Business response:

Thank you for taking the time to leave us a positive review! We are delighted to hear about your positive experience with our service. Your feedback is important to us, and we greatly appreciate your kind words. 

Catherine S.'s profile image
Catherine S. 
2 years ago

Excellent. I also need an alignment done, but they explained that time had run out that day (given all the other services completed), so we arranged for me to bring my car in again on Monday. They assured me my car was rideable over the weekend, so I was not left without wheels. They have a shuttle to provide rides home and pick-up service when the work is completed, which I very much appreciate. 

Business response:

Thank you for taking the time to leave us a positive review! We are delighted to hear about your positive experience with our service. Your feedback is important to us, and we greatly appreciate your kind words. 

2019 TOYOTA AVALON XLE/XSE/LTD/TOUR Owner's profile image
2019 TOYOTA AVALON XLE/XSE/LTD/TOUR Owner 
2 years ago

ACCOMIDATING, TIMELY AND HELPFUL 

Business response:

Thank you for taking the time to leave us a positive review! We are delighted to hear about your positive experience with our service. Your feedback is important to us, and we greatly appreciate your kind words. 

2011 LEXUS ES 350 Owner's profile image
2011 LEXUS ES 350 Owner 
3 years ago

Efficient and friendly staff 

Business response:

Thank you for your positive review! We are happy to hear that you had a positive experience with us, and we are looking forward to seeing you again in the future! 

2021 TOYOTA RAV4 XLE/XLE PREMIUM/XSE Owner's profile image
2021 TOYOTA RAV4 XLE/XLE PREMIUM/XSE Owner 
3 years ago

The car was serviced in a timely manner and everyone was very courteous. 

Business response:

Thank you so much for sharing your positive experience with us! We truly appreciate your kind words and the time you took to leave us a review. Your satisfaction is our top priority, and we're delighted to hear that you had a great experience with us. Our team works hard to provide exceptional service, and it's rewarding to know that we met your expectations. If you have any more feedback or if there's anything else we can do to enhance your experience further, please don't hesitate to reach out. We're here to assist you wit... read more

2021 TOYOTA HIGHLANDER XLE Owner's profile image
2021 TOYOTA HIGHLANDER XLE Owner 
2 years ago

The service work is well done but waiting 2+ hours for a routine tire rotation is frustrating. 

Frequently asked questions about Crown Toyota

How is Crown Toyota rated?

Crown Toyota has a 4.7 star rating with 1,694 reviews. 

When is Crown Toyota open?

Crown Toyota is closed now. It will open at 7:00 a.m.