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Crown Toyota
- Car Dealers
- Decatur, IL
About this business
Location details
255 W. Pershing Road, Decatur, IL, 62526, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 7:30 a.m. to 5:00 p.m. | |
| Sun | Closed |
Way too much to type just not professional
Set an appointment for routine maintenance, didn't get the van in for 1.5 hours. So appointments mean nothing. Won't be using my local Toyota dealer anymore, which is a huge disappointment.
Business response:
We apologize for the delay you experienced during your routine maintenance appointment. We understand how valuable your time is, and it's disappointing to hear that we did not meet your expectations. Your feedback is important, and we would like the opportunity to address your concerns. Please reach out to Jon Paglino at 217-872-5050 so we can discuss your experience further and work toward improving our service.
Called made appointment. Told them I had Check engine lite and what the vehicle (Chevy Equinox) was doing. They looked at it and called said they could not work on it because it wasn't a Toyota, and they could not do the codes. I told them I bought it there and all diagnostic meters can read all codes you just put in make, model, and year. So, they told me to take it across the street. Miles is a Chevy garage and said same. Informed them what I told Toyota and shut guy up. Told me they had no with knowledge to look at it. Ti... read more
Confusing. Was not sure of pricing and work done.
Upon arriving at Crown Toyota, My reservation for service was delayed. After waiting for an extended period of time, I noticed that my car had not moved from the que. I inquired as to why, being given the answer (we do not have anyone to work on it). I removed my car and left, being upset that the service advisor had not communicated this sooner.
Business response:
Hello there, we're truly sorry to hear about your experience. We value your feedback and will address this issue with our service team to ensure better communication and efficiency in the future. Please reach out to Jon Paglino at 217-872-5050 to discuss your situation further. Thank you for bringing this to our attention.
Went in for tire rotation paid for tire rotation but we marked a tire and it didn't get moved excuses they gave to coincidental will not go back there
Business response:
Hello there, thank you for sharing your experience with us. We apologize for the oversight with your tire rotation and understand your frustration. We value your feedback and will address this issue with our team to ensure it doesn't happen again.
An improper tire rotation has once again led to my brake/rotor issues - maybe they do it for the future business?? That's the last time for a tire rotation at crown toyota
Business response:
Hi there, we apologize for any inconvenience you experienced with your tire rotation. We assure you that our team always aims to provide quality service. Please reach out to Jon Paglino at 217-872-5050 to discuss your situation further.
Terrible. Will never take or buy another vehicle from there. I work out of town and tried selling my wife a new rim and set of tires when all the car needed was a new set of front rotars. Complete snakes
Business response:
We're sorry to hear about your experience. We strive to provide accurate recommendations to our customers. We'll take your feedback seriously and work on improving our service. If you have any further concerns, please let us know.
Simple LOF I set up weeks ago, in and out on My Equinox. I added replacing rear wiper blade pretty simple. Told them see me if questions I was waiting in lounge. Never saw anyone come and tell me they did not have wiper blade that size. Chevy garage is across the street and owned by same company. I was waiting a hour and half, no one came and talked. I get up and ask if done, they said it was at counter getting ringed up. Looked at bill no wiper, said they could not get it is a Chevy. I was a service writer in college in mid... read more
Business response:
Thank you for bringing this to our attention. We apologize for the inconvenience you experienced during your visit. We appreciate your feedback and will use it to improve our service. Please feel free to reach out if you have any further concerns. Please reach out to Jon Paglino at 217-872-5050 to discuss your situation further.
Frequently asked questions about Crown Toyota
How is Crown Toyota rated?
Crown Toyota has a 4.7 star rating with 1,460 reviews.
When is Crown Toyota open?
Crown Toyota is open now. It will close at 5:00 p.m.