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Crown Toyota

4.7

About this business

Location details

255 W. Pershing Road, Decatur, IL, 62526, United States

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WeekdayScheduleStatus
Mon7:00 a.m. to 6:00 p.m.
Tue7:00 a.m. to 6:00 p.m.
Wed7:00 a.m. to 6:00 p.m.
Thu7:00 a.m. to 6:00 p.m.
Fri7:00 a.m. to 6:00 p.m.
Sat7:30 a.m. to 5:00 p.m.
SunClosed
4.71,460 reviews
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2009 NISSAN MURANO S/SL Owner's profile image
2009 NISSAN MURANO S/SL Owner 
10 years ago
1998 OLDSMOBILE AURORA Owner's profile image
1998 OLDSMOBILE AURORA Owner 
10 years ago

I have been with Crown since I bought my car in 1998 and have always had excellent service I even used Crown when I had my Chrysler 300 I trust them completely. 

2008 TOYOTA AVALON XL/XLS/TOURING/LIM Owner's profile image
2008 TOYOTA AVALON XL/XLS/TOURING/LIM Owner 
10 years ago
2012 SCION XB Owner's profile image
2012 SCION XB Owner 
11 years ago
2009 NISSAN MURANO S/SL Owner's profile image
2009 NISSAN MURANO S/SL Owner 
11 years ago
1998 OLDSMOBILE AURORA Owner's profile image
1998 OLDSMOBILE AURORA Owner 
11 years ago
2013 TOYOTA CAMRY L/SE/LE/XLE Owner's profile image
2013 TOYOTA CAMRY L/SE/LE/XLE Owner 
2 months ago

Made an appointment for 2:00. My car wasn't taken back until after 3:00. Left the dealership 3:40-3:45. Should not have taken an hour and 45 minutes with an appointment. Why make an appointment? The rest of the service was OK. 

Lucky R.'s profile image
Lucky R. 
3 months ago

They saw I was 19 and decided to lowball me on my trade in and then argue with me about it when I showed the 2 other offers plus kelly blue book that were 4x higher than their offer. They then reached out asking about my situation and if they could fix it and proceeded to completely ignore me. Similar things have happened to friends and coworkers. 

Business response:

Thank you for taking the time to share your experience. We'd truly value the opportunity to speak with you directly and gain a better understanding of what took place. Please reach out to Tom Dunn at Tdunn02@crowntoyotadecatur.com so we can connect with you personally and address your concerns in a meaningful way. 

2009 NISSAN MURANO S/SL Owner's profile image
2009 NISSAN MURANO S/SL Owner 
11 years ago

I paid 50 bucks more than was estimated on your site. maybe you should review those prices or maybe I just got took. I paid 130.00 for a serpentine belt replacement. guess I'll be finding a new service facility. 

Frequently asked questions about Crown Toyota

How is Crown Toyota rated?

Crown Toyota has a 4.7 star rating with 1,460 reviews. 

When is Crown Toyota open?

Crown Toyota is open now. It will close at 5:00 p.m.