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255 W. Pershing Road, Decatur, IL, 62526, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 7:00 a.m. to 6:00 p.m. | |
Tue | 7:00 a.m. to 6:00 p.m. | |
Wed | 7:00 a.m. to 6:00 p.m. | |
Thu | 7:00 a.m. to 6:00 p.m. | |
Fri | 7:00 a.m. to 6:00 p.m. | |
Sat | 7:30 a.m. to 5:00 p.m. | |
Sun | Closed |
I have been with Crown since I bought my car in 1998 and have always had excellent service I even used Crown when I had my Chrysler 300 I trust them completely.
Made an appointment for 2:00. My car wasn't taken back until after 3:00. Left the dealership 3:40-3:45. Should not have taken an hour and 45 minutes with an appointment. Why make an appointment? The rest of the service was OK.
They saw I was 19 and decided to lowball me on my trade in and then argue with me about it when I showed the 2 other offers plus kelly blue book that were 4x higher than their offer. They then reached out asking about my situation and if they could fix it and proceeded to completely ignore me. Similar things have happened to friends and coworkers.
Business response:
Thank you for taking the time to share your experience. We'd truly value the opportunity to speak with you directly and gain a better understanding of what took place. Please reach out to Tom Dunn at Tdunn02@crowntoyotadecatur.com so we can connect with you personally and address your concerns in a meaningful way.
I paid 50 bucks more than was estimated on your site. maybe you should review those prices or maybe I just got took. I paid 130.00 for a serpentine belt replacement. guess I'll be finding a new service facility.
Crown Toyota has a 4.7 star rating with 1,460 reviews.
Crown Toyota is open now. It will close at 5:00 p.m.