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Crown Toyota
- Car Dealers
- Decatur, IL
About this business
Location details
255 W. Pershing Road, Decatur, IL, 62526, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 7:30 a.m. to 5:00 p.m. | |
| Sun | Closed |
Had appointment at 11. Finally at 4 got a notice my truck had some updates to be done. Called Crown what I wanted done and to pick me up. Can arrived took me back to Crown at 4:15 my truck was just finishing the oil change. WHAT THE HE'LL IS THE USE OF HAVING AN APPOINTMENT AT 11 AND NOT GETTING MY TRUCK DONE AT THAT TIME. ONE SERVICE REP TOLD ME THEY HAD A LOT OF DRIVE IN TO DO. I TRIED TO DRIVE IN THE WEEK BEFORE AND WAS TOLD I NEEDED AN APPOINTMENT. WHEN I MAKE APPOINTMENT THEY DO DRIVE-INS BEFORE MY VEHICLE. WHAT THE HE'... read more
Business response:
We apologize for the delay and miscommunication during your recent appointment. We understand your frustration and appreciate your feedback. We'll address these issues with our team to improve our service. Thank you for bringing this to our attention. Please reach out to Jon Paglino at 217-872-5050 to discuss your situation further.
Appointment was scheduled for 7:30 A.M. I arrived at 7:15 A.M. I scheduled an oil change and a tire rotation. They did not get my car finished until 9:45 A.M. and they did not even rotate my tires. So it was basically a 2 1/2 hour oil change
Business response:
Thank you for sharing your experience. We apologize for the delay and inconvenience caused during your visit. We appreciate your feedback and will work towards improving our service to ensure a smoother and more efficient experience in the future.
2 hours to rotate tires and oil change at the first appointment time at 07:00.
Business response:
Thank you for taking the time to share your experience with us. We apologize for any inconvenience caused by the long wait time during your appointment. We understand that your time is valuable and we always strive to make the process as efficient as possible. Please know that we will take your feedback into consideration and work towards improving our service. Please reach out to Jon Paglino at 217-872-5050 to discuss your situation further.
I had to wait an hour and 40 minutes for an oil change when I was the second customer there when they opened . I had an appointment, no one ever mentioned that they were shorthanded when I made the appointment Or after they told me to wait in the waiting room
On October 12th 2022 I took my car to Crown Toyota to have it serviced and tires rotated. I also requested that my wiper blades be replaced. I arrived at 9:30 when my appointment was scheduled for. I spoke to service advisor Tom Dunn and we discussed everything I wanted to have done. Tom sent me to the waiting room that was nice and I waited. After waiting for an hour and a half (way to long) I decided to text Tom because I received a text say if I had any questions to do so. I asked if my car was almost ready his response w... read more
Business response:
We are so disappointed to learn of this situation. We would like the chance to try to make this better. Please reach out to Jon Paglino at 217-872-5050 to discuss your situation further.
Horrible, I WILL NOT BE TREATED LIKE THIS AGAIN. I WILL GO TO PENNOIL DOWN THE STREET BEFORE I GO TO CROWN AGAIN
Business response:
We are so disappointed to learn of this situation. We would like the chance to try to make this better. Please reach out to Jon Paglino at 217-872-5050 to discuss your situation further.
Was overcharged for a tire and wheel. They took advantage of an elderly customer.
Business response:
We apologize for not meeting your expectations, but appreciate you taking the time to leave a review. Please reach out to Jon Paglino at 217-872-5050 to discuss your situation further.
We had to wait almost two hours for a simple oil change.
Business response:
We appreciate your feedback. Our goal is to make vehicle maintenance easy for our customers, and we're sorry that your service visit took longer than expected. We would love to see what we can do to earn back your trust. Please reach out to Jon Paglino at 217-872-5050 to discuss your situation further
2 hours for a tire rotation and oil change with an appointment. No communication. Just asked for payment and sent me on my way. Second time this has happened and I won't be back. I can get better service for the same cost elsewhere in town.
Business response:
We are so sorry to hear that you are not satisfied with your experience. Our team is dedicated to providing exceptional customer service, and we are sorry that you feel like we haven't been as dedicated to you as we should have been. Please reach out to Jon Paglino at 217-872-5050 to discuss your situation further.
Frequently asked questions about Crown Toyota
How is Crown Toyota rated?
Crown Toyota has a 4.7 star rating with 1,460 reviews.
When is Crown Toyota open?
Crown Toyota is open now. It will close at 5:00 p.m.