This profile has been claimed by the business owner or representative.
CSI Collision Specialist
- Body Shops
- Houston, TX
About this business
Location details
5138 Hwy 6, Houston, TX, 77084, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
0 Star : My Experience After first repairs were done, I was shocked beyond words because it looked so good. After further investigation I found black paint stains on the front wheel. I was told to ne careful with the door handle because it was likely break if handled to roughly. I requested for them to order the part then I took it back. It wasn't the handle but something else. Thete was also white paon my fender. They received the right part, I took it back. The paint was removed from the fender and i was able to open the d... read more
0 Star : My Experience The parts installation were the worst .
0 Star : My Experience I have a scratch that wasn't there and the person that delivered my vehicle said i was going to get an email to resolve the issue, never got it. The left back door makes a vibration noise like something was not put together well. The door is not lined up
0.5 Star : Likely to Recommend I used this shop as it was a preferred shop for my insurance, but if I had to do it again, I would go with Momentum BMW. It just feels like they care more over there. 3.5 Star : Repair Quality 4 Star : Customer Service Trey was great at pickup time, but Franshua could be better at returning calls and keeping in touch regarding updates. It seemed most of the time I was a bother and a nuisance and like I was asking for something free
0.5 Star : Likely to Recommend Nope never again 0.5 Star : Repair Quality Man the mechanic never called me nor the people at the front desk to let me know my vehicle was ready to pick up NOW I GOT TO PAY 3 days for a rental for lack of communication for this place ! Never again 0.5 Star : Customer Service Never again 0.5 Star : Returned Clean
2.5 Star : Likely to Recommend 2.5 Star : Repair Quality 2.5 Star : Customer Service
0.5 Star : Likely to Recommend This is not the expectation from an insurance recommended body shop. 0.5 Star : Repair Quality Work was not completed to my satisfaction. A week after I picked up my car: 1) I have no update on the VIN sticker 2) My driver side window glass and tint was damaged. called on Saturday and have not heard. 3. The driver side window leather had a tear. No response on that either. 0.5 Star : Customer Service Work was not completed to my satisfaction. A week after I picked up my car: 1) I have no update... read more
0.5 Star : Likely to Recommend 3 Star : Repair Quality 3 Star : Customer Service 5 Star : Returned Clean
0.5 Star : Likely to Recommend I will not be mentioning this shop to anyone unless its a warning to never be a customer. 4.5 Star : Repair Quality the physical repairs look great but the process was actually hell. 3 Star : Customer Service The communication was severely lacking. there were several times where i felt out of the loop about the repairs as well as not having trust in the things the employees would tell me because i was always getting different answers from everyone. The only person I felt had good customer servi... read more
Frequently asked questions about CSI Collision Specialist
How is CSI Collision Specialist rated?
CSI Collision Specialist has a 4.8 star rating with 4,124 reviews.
When is CSI Collision Specialist open?
CSI Collision Specialist is open now. It will close at 6:00 p.m.