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DaBella
- Contractors
- Redding, CA
About this business
Location details
2701 Old Eureka Way, Suite 2J, Redding, CA, 96001, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Sales and Advertising Issues They called me 6x in a 9-hour period in 1 day with attempts to sell me siding, even after I informed them, I have already had salesperson at my house only 2 days ago, and I declined the offer as they are too expensive for me, I politely asked to be removed from their calling list upon the 1 call, but I continued to receive an addition 5 calls throughout the same day all from *******. I work night shift as an ER nurse I was unable to get proper sleep for my upcoming shift. At this point I'm being ... read more
Business response:
Thank you for bringing this matter to our attention. Please be assured that we have taken immediate action to remove your information from our internal call listings and have placed you on our Do Not Contact list to prevent any future outreach. We respect your time and privacy, and we regret any disruption our calls may have caused, especially given your demanding work schedule. Your feedback is invaluable to us, and we are reviewing our processes to ensure that requests like yours are handled promptly and effectively in the... read more
Customer Service Issues Company keeps calling before 8am. Woke me up several times and still wont stop calling me. Even after I asked not to call me
Business response:
Thank you for bringing this matter to our attention. We appreciate your patience and regret any frustration this may have caused. Please be assured that we have added your number to our Do Not Contact list internally, and you will no longer receive any further communications from DaBella. If you have any further concerns, please feel free to reach out to us at ************** prompt 1.
Service or Repair Issues Had inspection on roof to determine if mold was the issue or for new roof. Inspection was fine, but then spent over an hour explaining the company model and how they were one of the best. Then, the price haggle. The first bid was ******. Sales *** ***eatedly called their "boss" and tried to bring price down. Over 4 times. It didn't even appear he was talking with someone as phone was black screen (off). High Pressure Sales!!! Felt like I was at the car dealership and ready to get scammed. Told sales ... read more
Business response:
Thank you for sharing your experience. We take customer feedback seriously and appreciate the opportunity to address your concerns. Our goal is to provide thorough inspections, transparent pricing, and detailed explanations of our services so homeowners can make informed decisions. We understand that our consultation process should be both informative and respectful of your time. We regret that you felt pressured during the appointment, as that is not the experience we aim to provide. Your feedback is valuable, and we will u... read more
Order Issues My wife and I signed a contract on 11/21/2024 for a tub to shower install. We explained that the *********************** would have to approve the install as they were going to grant funds for this project. It was supposed to be installed on (Monday) 1/6/2025. We received no notification that this would not happen on that day. After we contacted the Flagstaff branch, we were told that the install would be on 1/20/2025. The two workmen installed the tub to shower install very professionally and I would recommend ... read more
Business response:
Thank you for bringing your concerns to our attention. We appreciate the opportunity to address them. Regarding your request for an itemized invoice for submission to the ************************ we understand the importance of this documentation for your reimbursement process. We are committed to providing the necessary details in a format that aligns with our standard invoicing procedures, while meeting the VAs requirements to the best of our ability. The local office team and management will follow up with the customer to... read more
Service or Repair Issues I signed a contract for new windows with DaBella November 11th 2024. I finally heard from them at the end of December to schedule an installation date. January 17th **************************** the contract I ordered 5 windows, 4 showed up. I had complaints the first night my windows were installed. They are not sealed correctly, I asked the ******* on my job site if they were going to isolate them as well. He told me yes, they are not. The caulking around all the windows are broken/ have holes, I ha... read more
Business response:
Thank you for bringing this matter to our attention. The customer's concerns have been reviewed internally with the local office manager, and a request has been submitted to address and resolve the issues. Once the date and time are confirmed, our team will contact the customer and provide an update. If there are any additional questions and concerns, please feel free to contact the customer service department at ************** prompt 1.
Product Issues On 2Dec24 I put a deposit down on a job installing about 18 feet of rain gutter The job was to be completede in the following 2 weeks. Nothing has been done. My attempts to contact someone at the business has been futile. This now feels like a scam. All calls have been handled by passing the call to another number which turns out to be the same number. Assurances ***** someone would return my call have not been fulfilled.
Business response:
Thank you for bringing this project concern to our attention. After reviewing the customer's request, we have initiated the cancellation and are in the process of submitting the deposit refund. We are working to expedite this as quickly as possible. DaBella is committed to ensuring a smooth resolution and will provide the customer with an update on the refund timeline as soon as it becomes available. If there are any further questions or concerns, please contact our customer service department at **************, prompt 1. We... read more
Order Issues On December 16th, 2024, DaBella came to my mother's home and convinced her to sign a contract to get a new roof. They had shown her photographs of missing shingles and holes for her "roof". She didn't have the capacity to check the roof herself to see the validity of the claims, and agreed to a full roof replacement with a predatory loan of no interest if paid in full within 12 months. She did not make any payments to the company but signed financial documents on a tablet for a new account with a credit union an... read more
Business response:
Thank you for bringing this matter to our attention. We have submitted the customer's request to upper-level management at the local office and are actively working to resolve their concerns in a timely and efficient manner. Once resolution is completed internally the local manager will contact the customer with the next steps. We appreciate your patience and will provide an update as soon as more information becomes available. Please feel free to reach out with any questions or concerns to our contact number is ************... read more
Customer Service Issues Continue to ******* in our private neighborhood time and time again after being told to leave. Pushy aggressive salesman, make excuses and continue to trespass.
Business response:
Thank you for bringing this matter to our attention. DaBella is committed to conducting business in a respectful and professional manner, and the actions described are not in alignment with our values or practices.We take your feedback seriously and will address the concerns internally with our local sales office, to ensure this matter is resolved. If you have any additional concerns or questions, please feel free to contact us at ************** (prompt 1).
Service or Repair Issues I am submitting a complaint on behalf of my elderly parents who had Dabella place new siding on their home and finished in mid November. None of the exterior attachments were replaced on the house after being advised by the installers that they would get everything placed back on the house which included electrical, HVAC and Dish and gutter downspout. The job lead (*******) stopped taking calls from them and also his "supervisor" after they finally told them that a check would be sent to reimburse th... read more
Business response:
Thank you for bringing this matter to our attention. Our local office and management team are thoroughly reviewing the details of the customer's feedback concerning their project. Once the review is complete, the local office will provide clarification and address the specific matters raised to ensure a resolution. For further assistance, please contact us directly at **************, prompt 1.
Frequently asked questions about DaBella
How is DaBella rated?
DaBella has a 4.7 star rating with 1,331 reviews.
When is DaBella open?
DaBella is open now. It will close at 5:00 p.m.