This profile has been claimed by the business owner or representative.
DaBella
- Contractors
- Redding, CA
About this business
Location details
2701 Old Eureka Way, Suite 2J, Redding, CA, 96001, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Service or Repair Issues The super agreesive sales person turned up at my door, talked fast, said it was a family business, which it is not. He also made it sound like they were a roofing comlany which they are not. He had me sign a paper that he did not give me time to read and did not give me a copy and did not leave a card. He said that I would get a phone call from the office but it might come in as possible scam. Which it did. The estimator never showed up and never called. He also said he had talked to a number of my n... read more
Business response:
Thank you for sharing your feedback. We want to ensure that all of our customers have a positive experience, and we take your concerns seriously. After the customer agreed to meet with us, they signed a Do Not Contact (DNC) waiver, which allows us to call you. We have taken the initiative to add you to our Do Not Call List, and please note that it can take up to 30 business days for this to fully take effect. If you do receive any further contact, this is the reason why.At DaBella, we pride ourselves on our integrity and com... read more
Service or Repair Issues 2/21/2025 installers came to install a window and a sliding glass door. They installed the door in spite of it not having the necessary wheels. Only after I voiced extreme frustration and anger over not being able to open the door did the installers return with wheels that were too large. The door now opens with extreme effort, doesnt close tightly and lets air in, and the locking mechanism does not move - thereby not locking. The installers said they would get this fixed ASAP. A week went by without... read more
Business response:
Thank you for bringing this matter to our attention. We apologize for the frustration this experienced may have caused. At DaBella, our goal is to ensure a timely resolution that is satisfactory to our customers. Please know that both the local office manager and General Manager are actively working with the manufacturer to resolve this issue as quickly as possible. We appreciate your patience and understanding as we work toward a solution. If you have any further questions or need additional assistance, please dont hesitate... read more
Service or Repair Issues In 2022, the salesperson came to my home to sale me their windows. After over an hour or two, I agreed to do my windows. They came and did my windows. After they left, I noticed some of the windows did not lock correctly, and my main window in the living room is not set correctly to where we have to push it certain ways just to get it to lock. Also, the windows leak so much cold air in during the winter and you can see my blinds moving when it is windy outside. I made several attempts to have them co... read more
Business response:
Thank you for bringing this matter to our attention. We understand how important it is to have this matter resolved quickly, and we are committed to facilitating this resolution as quickly as possible. The local office manager has submitted a service request with the manufacturer to resolve these issues in a timely and efficient manner. Since the matters they have described fall outside the scope of the labor warranty, they will need to be addressed directly by the manufacturer. Additionally, the customer has been provided w... read more
Service or Repair Issues February 5th 2024 we got new windows installed by Dabella. we paid extra to pick out a textured glass for our bathroom window. They installed the wrong window and Ive reached out once a month for the past year. No one reaches back out to me and no one is trying to solve this issue. I paid good money for these windows to not get what I ordered. Im extremely disapointed
Business response:
Thank you for bringing this matter to our attention. We understand how frustrating this experience can be, and we apologize for any inconvenience it may have caused. At DaBella, we strive to provide a great customer experience.Our local office and General Manager have met with the customer, and we are actively working toward a mutually agreed-upon resolution to ensure satisfaction. Please do not hesitate to reach out if you have any further concerns at **************, prompt 1.
Service or Repair Issues Never hire DaBella to do any work on your house. We had a new roof put on in 2018, it was installed it wrong and has been leaking for years. We have contacted them multiple times aboutbthis problem.They only decided to do something about it when I showed them a video of water coming in through the roof onto my floor, creating a puddle on the floor. My floor is now bubbling up and has black mold on it. In addition to that, when feeling my wet ceiling, my pinky finger put a dent in the ceiling it was s... read more
Business response:
We appreciate you bringing this matter to our attention. We recognize the urgency of the customer's situation and want to assure them that their concerns have been addressed internally, with immediate steps being taken to resolve the issue. DaBella has previously visited the customers home to work toward a resolution, and additional measures are now in place to assess new solutions.Our team is actively working toward a prompt resolution and will provide updates to the customer throughout the process. For any further question... read more
Service or Repair Issues DaBella replaced the windows and a sliding door in our living room and dining room in January 2024. The crew discovered dry rot surrounding our southside dining window, alerted me, and executed a temporary solution for winter to prevent further rot: an application of a Killz primer. We would need to replace the affected wood. This work happened October 24, 2024, which is when our concerns arose about the DaBella crew's failure to follow state building codes: all windows are to have flashing surroundi... read more
Business response:
Thank you for bringing this matter to our attention. After reviewing the customer's concerns, ********************** confirmed that the team returned to address the concern, inspected the installation, and determined that no additional actions were needed. The installation was completed in compliance with industry standards, ensuring accuracy and efficiency. The manufacturer also confirmed that the installation did not require any additional methods. Completion photos further verified proper installation. Our team will be re... read more
Product Issues I originally just wanted an estimate. A salesman showed up and was very pushy trying to get me to commit immediately. The price was too high so he kept calling his boss to get the monthly payments to a price I liked. He would never give me a solid number for the total. He only gave me the price of $3*****. He needed $5000 deposit because he said his boss would yell at him if he had to travel so far again the next day. I paid with credit card. When my daughter reviewed the paperwork he wanted me to sign the tot... read more
Business response:
We appreciate the opportunity to respond to this complaint. We have been in communication with the customer and have addressed all concerns to their satisfaction. Additionally, our records confirm that no deposit was received from the customer, and the customer has acknowledged this as well. The customer has also confirmed that no further action is required from DaBella. Should any additional concerns arise, we remain available to assist at ************** prompt 1
Order Issues My contract was signed May 2024 with an estimated install of Sept 2024. Nearly March 2025, the project is not yet completed. In Oct 2024, the windows arrived. The installer drilled out my existing windows and when he tried to install, he found they were all too big. This is after they were measured 3 times. New windows were ordered and install began in early Dec. Because the new windows are smaller, the coil wrap on the outside varies in size.On Dec 6, I was asked by the ** in **************, *******, to sign a ... read more
Business response:
Thank you for bringing this matter to our attention. We have communicated with the customer 02/27/25 to clarify her concerns and next steps. The customer and ********************** have come to an agreement that is mutually satisfactory. If there are any additional questions or concerns please contact us at ************** prompt 1 or *****************************************
Order Issues I signed a contract with DaBella on October 20th, 2024 to have my siding replaced. The sales representative urged I signed then, because their installers were finishing a project in *******, and then we would be next. The project did not begin until January 20th, ***** and during that 90 day window being able to get a return call or update was basically impossible. Once the project began, the installers worked for 5 days, their last day of work on January 24th, 2025 citing that they were lacking pieces from DaBe... read more
Business response:
Thank you for bringing this matter to our attention. We acknowledge the customer's concerns regarding their siding project delays and communication challenges they may have experienced. We want to assure the customer that we have been actively working internally to address and resolve this matter. We have recently received an update on their project, and our local office will be reaching out directly to provide a final update on the resolution steps.We appreciate the customers patience and will continue working toward a sati... read more
Frequently asked questions about DaBella
How is DaBella rated?
DaBella has a 4.7 star rating with 1,331 reviews.
When is DaBella open?
DaBella is open now. It will close at 5:00 p.m.