This profile has been claimed by the business owner or representative.
DaBella
- Contractors
- Redding, CA
About this business
Location details
2701 Old Eureka Way, Suite 2J, Redding, CA, 96001, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Service or Repair Issues Rebels put new roof on and decking. When they put my chimney back they installed it wrong. Its leaking water they said its out of their expertise. They also said it was fine when they left not true. This was a fire hazard
Business response:
Thank you for bringing your concerns to our attention. DaBella takes all customer feedback seriously. We have reviewed this matter thoroughly, and our before and after photos confirm that the chimney was not damaged by our installers during the roofing project. However, in an effort to go above and beyond, DaBella sent the installer back to the property on April 5th to properly seal the area and help prevent any potential future issues. We remain committed to ensuring the quality and integrity of our work and appreciate the ... read more
Service or Repair Issues SALESMEN SPENT 2+ HOURS PRESSURING MY WIFE INTO PURCHASING (8) WINDOWS FOR $31,166.94.00 WHILE I WAS NOT HOME. THESE (2) MEN WOULD NOT LEAVE AND CONTINUED TO PRESSURE MY WIFE INTO PURCHASING WINDOWS. THEY CLAIM WE HAVE LOOSE PANES, WATER LEAKING INTO THE ***** AND REQUIRE NEW WINDOWS. OUR HOME IS LESS THAN (2) YEARS OLD, AND IS MAINTAINED. THIS OCCURRED 4.01.2025, THEY HAVE CALLED MY WIFE NO LESS THAN (6) TIMES SINCE THEN. MY WIFE IS AFRAID TO ANSWER THE PHONE.
Business response:
Thank you for bringing this matter to our attention. At DaBella, we take all customer feedback seriously and are committed to maintaining the highest standards of professionalism and integrity in our sales approach. We are sorry to hear that the experience with our representatives was perceived as high-pressure. Our goal is always to provide homeowners with detailed information about our products and services to help them make informed decisions. It is never our intention to make anyone feel uncomfortable or pressured during... read more
Order Issues They showed a fake photo to my grandfather recently alleging dry rot and window problems. We took pictuess and found no dry rot and they didn't match the picture they showed my Grandpa. Please never contact us or my Grandfather ever again.
Business response:
Thank you for bringing this matter to our attention. We take customer concerns very seriously and want to ensure that all interactions with our company are handled with integrity and professionalism.At this time, we need additional information to locate the individual in our records and place them on our Do Not Contact list. As we have not initiated any contact with the complainant, we are unable to proceed with the requested actions without further details. We encourage the complainant to provide their grandfathers full nam... read more
Service or Repair Issues I am an 80 yr old senior citizen on a fixed income and a veteran. Because Of oregon fire mapping we are compelled to make changes to ptotect from wild fires. We contacted Deballa to have hardy siding installed for this necessary issue. We got an estimate and agreed to terms of a contract. However a manager said it was to low as it difnt properly consider the equiment they needed to install. We then agreed to ******** the contract by $4000 and signed it providing a $5,500 deposit. After over a months ... read more
Business response:
Thank you for bringing this matter to our attention. We regret any inconvenience this may have caused and appreciate your understanding. We understand their concerns and appreciate the opportunity to clarify the situation. ************************* Manager has communicated with the customer twice regarding this matter and reviewed the terms and conditions outlined in their signed agreement. As stated in the contract, if the contractor is unable to perform the work due to professional standards, the contract may be canceled w... read more
Order Issues On March 4, 2025, a sales representative scheduled an inspection for a potential roof leak or ventilation issue. He stated the inspection would take about an hour. On March 5, an inspector arrived, stayed for nearly five hours and claimed we had a ventilation issue requiring a full roof replacement, quoting $100,000.During the same visit, we inquired about siding costs. The inspector brought samples inside and refused to take no for an answer. He called his boss and pressured us into signing what was described a... read more
Business response:
Thank you for bringing this matter to our attention. We apologize for any frustration that this may have caused. The local office team and General Manager have agreed not to move forward with the contract and are actively working to resolve the customer's request. Please allow ***** hours for a response from the local office once all necessary actions have been completed. If you have any further questions or concerns, please contact us at **************, prompt 1.
Product Issues We paid $58,000 for concrete cement, ***** ***** boards factory paint. This is not cement. Look at pics easly snaps in half. all the boards had spots missing on the paint. There was 60 pieces left over 24 foot per piece. They only gave us $1500 back for the material and labor that wasnt used.. not including the labor, but for the amount that they charge us just for the material that comes up to $58,000 after the discount they gave us and theres no way a quarter of a pallet of material is only worth $1500. They... read more
Business response:
Thank you for bringing this matter to our attention.DaBella remains committed to addressing the customer's concerns and finding a resolution. After further review, we have fully honored our contract for this siding project and have gone beyond our obligations by providing a reimbursement for additional material. Per our agreement, surplus siding is ordered for projects, and any leftover material remains the property of DaBella. We are removing the extra siding this week, with the expectation that the customer ensures accessi... read more
Service or Repair Issues I am filing a complaint against DaBella regarding the roof and gutter installation completed on our home in March 2023. My wife and I financed this project through a loan, paying approximately $40,000 to $50,000.Over the past few months, we have noticed significant deterioration around the framing of our sliding glass door leading to our deck. Upon further inspection, we identified water damage as the root cause, stemming from the newly installed roof. The roof extends approximately 2.5 to 3 feet pas... read more
Business response:
At DaBella, we are committed to delivering high-quality work and ensuring customer satisfaction. We acknowledge the customer's concerns and understand the inconvenience this situation has caused. Our team takes these matters seriously and is actively investigating the issue to determine the best course of action. Our records show that our customer service team responded to the initial inquiry and requested the necessary photos, which were provided. The local office team is working internally to address all of the customers c... read more
Order Issues On 3/3/25 ***** came to my residence did an estimate and told me to sign a form that was supposedly a credit application. Then after he gets onto our phones calls someone for the access code for a docusign continues to sign for us without explaining anything. On 3/7/25 comes to the residence to drop off the agreement i was not aware of signing then tells us we are approved for a loan for 15 years at a total finance amount of 36k. I tell him I don't want to continue my husband also says to cancel the project ****... read more
Business response:
At DaBella, we take customer concerns seriously and strive to ensure clarity and transparency in all of our interactions. After reviewing the customer's complaint and our records, we can confirm that no funds were withdrawn, and no charges were made for the project in question, due to the form of payment being cancelled by the customer. We have thoroughly examined the situation and have not processed any payments or committed any financial transactions related to the project. Regarding the customers concerns about the signin... read more
Service or Repair Issues The super agreesive sales person turned up at my door, talked fast, said it was a family business, which it is not. He also made it sound like they were a roofing comlany which they are not. He had me sign a paper that he did not give me time to read and did not give me a copy and did not leave a card. He said that I would get a phone call from the office but it might come in as possible scam. Which it did. The estimator never showed up and never called. He also said he had talked to a number of my n... read more
Business response:
Thank you for sharing your feedback. We want to ensure that all of our customers have a positive experience, and we take your concerns seriously. After the customer agreed to meet with us, they signed a Do Not Contact (DNC) waiver, which allows us to call you. We have taken the initiative to add you to our Do Not Call List, and please note that it can take up to 30 business days for this to fully take effect. If you do receive any further contact, this is the reason why.At DaBella, we pride ourselves on our integrity and com... read more
Frequently asked questions about DaBella
How is DaBella rated?
DaBella has a 4.7 star rating with 1,326 reviews.
When is DaBella open?
DaBella is open now. It will close at 9:00 p.m.