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DaBella
- Contractors
- Redding, CA
About this business
Location details
2701 Old Eureka Way, Suite 2J, Redding, CA, 96001, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Order Issues This business uses ridiculously high pressure tactics. From the very beginning, I told the representative I was not interested in replacing my windows, he signed me up for an inspection anyway. When the the representative (***** Blue) arrived I told him the same thing. He proceeded to do an inspection saying that his boss expected him to do so. He even had me sign a document stating that I was giving permission for the estimate, again blaming it all on his boss. When he presented the estimate I refused and after... read more
Business response:
Thank you for bringing this matter to our attention. At DaBella, we take customer feedback seriously and strive to maintain the highest standards of professionalism and integrity in all of our interactions. We regret that this individual had a negative experience and appreciate the opportunity to clarify the situation. Our representatives are trained to respect the preferences and boundaries of potential customers. We acknowledge the concerns raised in this complaint and have taken immediate steps to ensure no further contac... read more
Service or Repair Issues I called DaBella for a roofing quote. **** was dispatched to my home.After a long sales pitch it was revealed that we needed a complete tear off and replacement which after discussing the materials and warranty the price was $39,000+ for 26 squares. A 10% savings would be had if we signed that day. We said no. **** called the boss who said how about $25,000. This reduction made me very suspicious. Who takes a $10,000 cut in pricing just to sell a roofing job? We also told **** we were getting other p... read more
Business response:
Thank you for sharing your feedback. At DaBella, our sales representatives are trained professionals whose goal is to provide customers with the best available products, pricing, and promotional offers to meet their needs. All pricing presented was in accordance with our standard practices and intended to give the customer the best possible value. We apologize if our follow-up efforts came across as too persistent. To respect your wishes, we have placed you on our Do Not Contact list to ensure no further communication moving... read more
Service or Repair Issues I recently had a bid made out for windows by DaBella (4-9-25), which in itself is fine. However, since that bid was made I have been receiving calls from the company wanting to do a new bid (to try to give you a better deal) to the tune of 4/day. I have told them no on more than one occassion but they insist they must be heard. I am frankly tired of the harrassment and considering reporting them to the ***.
Business response:
Thank you for sharing your feedback. At DaBella, our sales representatives are trained professionals whose goal is to provide customers with the best available products, pricing, and promotional offers to meet their needs. All pricing presented was in accordance with our standard practices and intended to give the customer the best possible value. We apologize for the inconvenience this may have caused. We have placed you on our Do Not Contact list to ensure no further communication moving forward.
Service or Repair Issues Poor interaction with the Minnesota office for DaBella for a window project.
Business response:
Thank you for bringing this matter to our attention. The local office team has been in contact with the customer and has reached a mutually agreed-upon solution, which is currently in progress. If you need any additional assistance and support please feel free to contact us at ************** prompt 1.
Service or Repair Issues There was a guy that came to my house saying I had some damage on the roof and wanted to have a specialist come out to look at it. I told the guy at that time we had someone review it back in September and there wasn't enough damage but the guy was persistent on coming out so I said okay. I talked to a girl who called me to review the information I have the guy. Then I got a call from the technician said he has the wrong address and had to give him the correct address which made me very suspicious th... read more
Business response:
Thank you for bringing your concerns to our attention. We sincerely apologize for the inconvenience and frustration caused by the repeated follow-up attempts after your initial interaction with our team.At DaBella, we take pride in maintaining a high level of integrity, professionalism, and respect for our customers' preferences. Your feedback is being taken seriously, and we are thoroughly reviewing the communication chain to understand where the breakdown occurred. Please rest assured that your number has been added to our... read more
Service or Repair Issues November 18, 2024 ******* ******* with Dabella came to give us an estimate on new siding, roofing and gutters and solar panels for our home. He talked with me in great length about what was involved, and I paid $1000 deposit for the job. I signed a contract for a total cost of $107,000 After talking with my wife, we agreed the price of the project was unaffordable for us and wished to speak with ******* about cutting costs. He came to our home on November 19, 2024 after talking with his boss and they... read more
Business response:
Thank you for bringing this matter to our attention. DaBella has been in direct communication with the homeowners, ***** and *****, and has reached a mutually agreed-upon resolution regarding their concerns. During our most recent conversation on Friday April 11, 2025, both parties confirmed their satisfaction with the outcome. The local office manager will provide the homeowners with a final update once the resolution process is complete. We appreciate the opportunity to address their concerns and remain committed to provid... read more
Order Issues My interactions with DaBella started out fine. The salesman came and performed a no obligation inspection. He looked around the exterior of the house for like 20 minutes. The salesman provided pictures and opinions of the status of the siding. He gave a nice demo of their products and services. Then they provided a quote. I was not interested once I heard the huge price tag. They also tried to tell me I needed a new roof and gave a huge quote on the roof in addition to the siding. I said I could not swing the pr... read more
Business response:
Thank you for taking the time to share your experience. We sincerely apologize for any frustration or inconvenience you encountered during your interactions with DaBella. At DaBella, we strive to deliver a respectful and informative experience for all homeowners. Our representatives are trained to provide thorough inspections, educate customers on the condition of their home, and offer solutions that may benefit themalways with the intent of serving, not pressuring. While its our practice to explore available options, financ... read more
Product Issues On jan. 27, 2025. A Dabella salesman, came to my home, and sold me ***** board for my house. his name was ***** ****. As of april 08, 2025 I have not heard from Dabella, ***** **** will not return my calls, and when I called customer service all I get is "we are mailing you a check" . But the check has not arrived, after 5 weeks of this. I feel all they did, was steal my money. I do not want to do business with them, in any way. I just want my money back.
Business response:
Thank you for bringing this matter to our attention. At DaBella, we take customer satisfaction and the integrity of our service very seriously. We apologize for the inconvenience this may have caused.Please know that the customer's concerns have been escalated, and our General Manager will be working directly with them to determine the next course of action. We are committed to resolving this matter promptly and ensuring you receive what was agreed upon in your contract with DaBella. We appreciate your patience and will cont... read more
Service or Repair Issues ******* contract was signed May 7, 2024 with Dabella. Xperience Roofing came out 5/29/24 and 5/30/24. During installation of roof, before new shingles were put up, a hailstorm occurred causing insulation and drywall to fall down; flooring to be flooded; a lot of mold and mildew to form; light fixtures to fill with water and become damaged; furniture and items that were hanging on walls to become water damaged; bedding, carpet, and clothing to need washing and drying at least once due to mildew and de... read more
Business response:
Thank you for bringing this matter to our attention. We understand the seriousness of the concerns raised and deeply regret the difficulties the customer has experienced. Please be assured that our General Manager and the local office team are actively working internally to address and resolve the customer's concerns. We are committed to providing a resolution and ensuring that all necessary steps are taken to investigate and follow up on the issues described. A member of our team will be reaching out to the customer directl... read more
Frequently asked questions about DaBella
How is DaBella rated?
DaBella has a 4.7 star rating with 1,327 reviews.
When is DaBella open?
DaBella is open now. It will close at 5:00 p.m.