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DaBella
- Contractors
- Redding, CA
About this business
Location details
2701 Old Eureka Way, Suite 2J, Redding, CA, 96001, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Service or Repair Issues Never hire DaBella to do any work on your house. We had a new roof put on in 2018, it was installed it wrong and has been leaking for years. We have contacted them multiple times aboutbthis problem.They only decided to do something about it when I showed them a video of water coming in through the roof onto my floor, creating a puddle on the floor. My floor is now bubbling up and has black mold on it. In addition to that, when feeling my wet ceiling, my pinky finger put a dent in the ceiling it was s... read more
Business response:
We appreciate you bringing this matter to our attention. We recognize the urgency of the customer's situation and want to assure them that their concerns have been addressed internally, with immediate steps being taken to resolve the issue. DaBella has previously visited the customers home to work toward a resolution, and additional measures are now in place to assess new solutions.Our team is actively working toward a prompt resolution and will provide updates to the customer throughout the process. For any further question... read more
Service or Repair Issues DaBella replaced the windows and a sliding door in our living room and dining room in January 2024. The crew discovered dry rot surrounding our southside dining window, alerted me, and executed a temporary solution for winter to prevent further rot: an application of a Killz primer. We would need to replace the affected wood. This work happened October 24, 2024, which is when our concerns arose about the DaBella crew's failure to follow state building codes: all windows are to have flashing surroundi... read more
Business response:
Thank you for bringing this matter to our attention. After reviewing the customer's concerns, ********************** confirmed that the team returned to address the concern, inspected the installation, and determined that no additional actions were needed. The installation was completed in compliance with industry standards, ensuring accuracy and efficiency. The manufacturer also confirmed that the installation did not require any additional methods. Completion photos further verified proper installation. Our team will be re... read more
Product Issues I originally just wanted an estimate. A salesman showed up and was very pushy trying to get me to commit immediately. The price was too high so he kept calling his boss to get the monthly payments to a price I liked. He would never give me a solid number for the total. He only gave me the price of $3*****. He needed $5000 deposit because he said his boss would yell at him if he had to travel so far again the next day. I paid with credit card. When my daughter reviewed the paperwork he wanted me to sign the tot... read more
Business response:
We appreciate the opportunity to respond to this complaint. We have been in communication with the customer and have addressed all concerns to their satisfaction. Additionally, our records confirm that no deposit was received from the customer, and the customer has acknowledged this as well. The customer has also confirmed that no further action is required from DaBella. Should any additional concerns arise, we remain available to assist at ************** prompt 1
Order Issues My contract was signed May 2024 with an estimated install of Sept 2024. Nearly March 2025, the project is not yet completed. In Oct 2024, the windows arrived. The installer drilled out my existing windows and when he tried to install, he found they were all too big. This is after they were measured 3 times. New windows were ordered and install began in early Dec. Because the new windows are smaller, the coil wrap on the outside varies in size.On Dec 6, I was asked by the ** in **************, *******, to sign a ... read more
Business response:
Thank you for bringing this matter to our attention. We have communicated with the customer 02/27/25 to clarify her concerns and next steps. The customer and ********************** have come to an agreement that is mutually satisfactory. If there are any additional questions or concerns please contact us at ************** prompt 1 or *****************************************
Order Issues I signed a contract with DaBella on October 20th, 2024 to have my siding replaced. The sales representative urged I signed then, because their installers were finishing a project in *******, and then we would be next. The project did not begin until January 20th, ***** and during that 90 day window being able to get a return call or update was basically impossible. Once the project began, the installers worked for 5 days, their last day of work on January 24th, 2025 citing that they were lacking pieces from DaBe... read more
Business response:
Thank you for bringing this matter to our attention. We acknowledge the customer's concerns regarding their siding project delays and communication challenges they may have experienced. We want to assure the customer that we have been actively working internally to address and resolve this matter. We have recently received an update on their project, and our local office will be reaching out directly to provide a final update on the resolution steps.We appreciate the customers patience and will continue working toward a sati... read more
Order Issues Business was suggested by my son who is currently residing in the house in question. They came for a quote on November 9 2024 and gave us a few options. They were aware and told beforehand that my English is not great but did confirm with them we wanted the gutters completed and given a quote. we were asked if we wanted to get a loan through their loaner (not directly under their business) to which I said I'd look into a loan through one of the local banks for a better interest rate and would let them know if we... read more
Business response:
Thank you for bringing your concerns to our attention. We understand the importance of clear communication and regret any confusion that has occurred. Our local office team and General Manager are scheduling an internal conference with the customer which requires a translator to ensure we fully understand and address their concerns. We are committed to working with the customer toward a resolution. Our team will be reaching out to coordinate a time that works best for the customer. If you have any immediate questions, please... read more
Sales and Advertising Issues DaBella canvassed my elderly father's neighborhood in late January, and on Friday 1/24/25, right around the end of business day, hard-sold him on a grossly overpriced contract under the pretense of getting a quote, where the lead salesman ILLEGALLY ELECTRONICALLY SIGNED THE CONTRACT FOR HIM. My dad cancelled the contract well within the cancellation window, on Monday 1/27/25, and was told, over the phone, after 25 minutes on hold, that the job would be cancelled. They then cashed the $2932.00 dep... read more
Business response:
Thank you for bringing this matter to our attention. We take these matters seriously and want to assure the customer that the local office has already canceled the contract as requested. Additionally, they are actively working to process the refund for the deposit. We understand the importance of resolving this promptly, and our team will be reaching out to the customer soon to provide an update on the refund status. We are committed to addressing this matter as quickly as possible. Thank you for your patience, and if you ha... read more
Service or Repair Issues I am submitting this complaint regarding a deceptive and frustrating experience I had with DaBella, a contractor in **********. I initially responded to an advertisement targeting seniors for window replacement services, expecting a straightforward and fair transaction. However, my experience has been anything but satisfactory due to misleading sales tactics, incorrect product delivery, and poor customer service.Sales ***************************** When the salesperson arrived, I was upsold a window t... read more
Business response:
Thank you for reaching out and bringing your concerns to our attention. As per the customer's request, the General Manager from our local office will be reaching out directly to discuss the specific issues related to the project and determine the appropriate next steps for resolution. We are committed to addressing any outstanding matters and ensuring a satisfactory outcome. If you have any further questions or concerns in the meantime, please don't hesitate to contact our customer service department at **************, promp... read more
Customer Service Issues On 2/13 two of DaBella's salesman came to our door after ignoring two of our no soliciting signs we have posted. they pounded on the door so loud that I could hear it in my downstairs basement office and scaring my wife in the process because she had head phones in. After laughing at her for being startled they tried their sales pitch and she let them know that we don't accept solicitors. Meanwhile I had pulled up our cameras to see who was at the door pounding on it and observed the individuals walki... read more
Business response:
Thank you for reaching out and bringing this matter to our attention. We appreciate your feedback and regret any inconvenience this has caused. We want to assure you that your request has been elevated for further review, and we have also placed your address on our Do Not Contact list. There will be no further communication or visits from DaBella moving forward. If you have any additional concerns, please contact our **************************** at ************** prompt 1.
Frequently asked questions about DaBella
How is DaBella rated?
DaBella has a 4.7 star rating with 1,336 reviews.
When is DaBella open?
DaBella is open now. It will close at 9:00 p.m.