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30012 Town Center Drive, Suite A, Menifee, CA, 92584, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 11:00 p.m. | |
| Tue | 10:00 a.m. to 11:00 p.m. | |
| Wed | 10:00 a.m. to 11:00 p.m. | |
| Thu | 10:00 a.m. to 11:00 p.m. | |
| Fri | 10:00 a.m. to Midnight | |
| Sat | 10:00 a.m. to Midnight | |
| Sun | 10:00 a.m. to 11:00 p.m. |
Not much to see here just disappointed in overnight sizing difference when I ordered the Macaroni & Cheese. Received the 8oz portion the night prior for my kids. It was so good I ordered one for myself the next day and got the small red 6oz. (And no I didn't order the wrong size I paid $3.99 for both) The real problem is that the team member lied to my face saying "the sizing didn't change just the color." As we see that's not true. Change the size sure, but don't lie about it They could have even upcharged me for the larger... read more
Business response:
I’m truly sorry to hear about your experience. This isn’t the standard we strive for, and I apologize for any inconvenience caused. We would appreciate the opportunity to make things right. Please contact us directly at tellusdirect.com/dhc so we can address your concerns.
Food was pretty good but customer service needs help. I walked up to the pick up area and was not greeted. One girl came out, looked me up and down and then just stared at me. Another boy came out and also just kinda stared at me. I told them my name and the boy asked what was in my order, I told him and they both turned around without saying anything and began trying to figure out where my order was. Then the boy gave it to me about 5 min later. Very odd energy for sure
Business response:
Wow, thanks for the kind words! We're delighted to hear you enjoyed your time with us. How about we collaborate to make it an exceptional experience? Share your ideas at http://tellusdirect.com/dhc, and let's strive for that fifth star together!
Food was pretty good but customer service needs help. I walked up to the pick up area and was not greeted. One girl came out, looked me up and down and then just stared at me. Another boy came out and also just kinda stared at me. I told them my name and the boy asked what was in my order, I told him and they both turned around without saying anything and began trying to figure out where my order was. Then the boy gave it to me about 5 min later. Very odd energy for sure
Business response:
Wow, thanks for the kind words! We're delighted to hear you enjoyed your time with us. How about we collaborate to make it an exceptional experience? Share your ideas at http://tellusdirect.com/dhc, and let's strive for that fifth star together!
Good spicy chicken Ambience can be better I wish they use best quality chicken if they ate not using
Good spicy chicken Ambience can be better I wish they use best quality chicken if they ate not using
Food quality and taste never disappoints. However, staff needs significant improvement on customer service. On several occasions i have had employees be rude to me when picking up my order. More recently, i made a large order and the cashier refused to provide me with extra Dave's sauce and said, "i can only do two man" . It is ridiculous how on average I spend $60-70 on an order and staff refuses to provide extra Dave's sauce that cost the franchise no more than 5 cents per package. It is very disappointing how they are go... read more
Business response:
I’m sorry to hear that your experience wasn’t as expected. We aim to provide excellent service, and it sounds like we missed the mark. Please contact us directly at tellusdirect.com/dhc so we can address your concerns and ensure this doesn’t happen again.
Food quality and taste never disappoints. However, staff needs significant improvement on customer service. On several occasions i have had employees be rude to me when picking up my order. More recently, i made a large order and the cashier refused to provide me with extra Dave's sauce and said, "i can only do two man" . It is ridiculous how on average I spend $60-70 on an order and staff refuses to provide extra Dave's sauce that cost the franchise no more than 5 cents per package. It is very disappointing how they are go... read more
Business response:
I’m sorry to hear that your experience wasn’t as expected. We aim to provide excellent service, and it sounds like we missed the mark. Please contact us directly at tellusdirect.com/dhc so we can address your concerns and ensure this doesn’t happen again.
I ordered ahead of time and was informed my order would be ready in less than 10 minutes. Arrived on time and had to wait an additional 15 minutes. Absolutely ridiculous. The food was okay, decent sized portions for the fare but the extraordinarily long wait time and poor service were just too poor to ignore.
Business response:
Hey, thanks for giving us a shot even though we didn’t quite make the cut. Two stars means we've got room to grow, and we're keen on doing just that. Could you help us out and let us know what we can improve at http://tellusdirect.com/dhc? We're all about getting better!
I ordered ahead of time and was informed my order would be ready in less than 10 minutes. Arrived on time and had to wait an additional 15 minutes. Absolutely ridiculous. The food was okay, decent sized portions for the fare but the extraordinarily long wait time and poor service were just too poor to ignore.
Business response:
Hey, thanks for giving us a shot even though we didn’t quite make the cut. Two stars means we've got room to grow, and we're keen on doing just that. Could you help us out and let us know what we can improve at http://tellusdirect.com/dhc? We're all about getting better!
Dave's Hot Chicken has a 4.1 star rating with 875 reviews.
Dave's Hot Chicken is open now. It will close at 11:00 p.m.