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Dave's Hot Chicken

4.6

About this business

Location details

8315 Preston Road, Suite 400, Plano, TX, 75024, United States

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WeekdayScheduleStatus
Mon10:30 a.m. to 11:00 p.m.
Tue10:30 a.m. to 11:00 p.m.
Wed10:30 a.m. to 11:00 p.m.
Thu10:30 a.m. to 11:00 p.m.
Fri10:30 a.m. to Midnight
Sat10:30 a.m. to Midnight
Sun10:30 a.m. to 11:00 p.m.
4.62,581 reviews
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Ryan O.'s profile image
Ryan O. 
rating
a year ago

This location has increased their food and drink prices dramatically, and it's apparent they've just become greedy. The service hasn't improved since they opened, the cleanliness has been steadily declining, and I'll no longer be coming to this location. 

Business response:

I apologize for the experience you had with us. Your feedback is important, and we are committed to improving our services. Please reach out to us at tellusdirect.com/dhc so we can discuss this further and work towards a resolution. 

Ru L.'s profile image
Ru L. 
rating
a year ago

I'm just gonna say it. Dave's Hot Chicken is hot AF! My go-to at these places is to start at the "Hot" level and see if I need to go up a notch or down. Holy shiz! The Hot level was really hot, and they have an "extra hot" and "Reaper," which I think you gotta sign a release form. Chicken tenders are sliced thin, and I ordered one tender and one slider meal with crinkle cut fries and a drink. I could barely finish the tender and didn't even bother touching the slider. Ben the fries come sprinkled with spices and my mouth was... read more

Business response:

Thanks for sharing your experience with us. It looks like we have some room to wow you next time. We'd love the chance to make it up to you—please reach out at http://tellusdirect.com/dhc so we can get started. 

Alina M.'s profile image
Alina M. 
rating
a year ago

I got some really weird pieces of chicken in my tenders I did eat around it obviously but just really strange everything else was normal. I'm not sure if this always occurs because this is the first time I ever tried the tenders alone, typically get the sliders. Not sure what if this always occurs but hopefully not. 

Business response:

It's a downer to learn we didn't deliver the experience you expected. We take this seriously and want to make things right. Tell us more at http://tellusdirect.com/dhc so your next review can be as bright as five stars. 

Najaf R.'s profile image
Najaf R. 
rating
a year ago

Very bad services The service was extremely poor. A lady, who refused to provide her name, brought the wrong order. When I requested a correction, she argued and declined. Upon asking to speak to the manager, she claimed to be the manager. While the food is consistently good, the disappointing service has led us to decide not to return with our family. Date of service - 03/05/2024 time 12:30pm 

Business response:

We appreciate you sharing your feedback as it helps us learn how to improve. We want another chance to hopefully WOW you. Please connect with us at https://tellusdirect.com/dhc. 

Aubrey S.'s profile image
Aubrey S. 
rating
a year ago

We came in today and ordered 1 #4 and 1 #3. Store was pretty empty when we came in but man!!!!!!! It took 30 minutes to get the food! I had to stand there for awhile to even get the worker to acknowledge me, and after it was finally brought out it was brought out for here instead of togo. We brought it home and both of the orders had the same seasoning after i reminded the worker when I came up and asked for them to check on it. I understand stuff happens but this was just an overall disappointing 

Business response:

We're very sorry for letting you down. We appreciate your feedback as it gives us insight into what we can improve on. Please connect with us at https://tellusdirect.com/dhc for a second chance to hopefully WOW you -Julie 

S S.'s profile image
S S. 
rating
a year ago

The food is great . However the service has gone downhill. I went there last Friday evening and firstly, I went to pay with my debit card, they reminded me of tipping option. I said my order is to go, so I would not tip for service. Secondly, the guy who was packing our order tossed all 3 containers in the bag instead of carefully putting them in. As a result, my sandwich was scattered all over the place and a big mess. Lastly, the amount of chicken (or size of it) was smaller than usual. I hope the last two items wer... read more

Business response:

Sorry to hear about your experience. We want to earn those extra stars. Help us improve at www.tellusdirect.com/DHC. Thank you. 

Diana V.'s profile image
Diana V. 
rating
a year ago

I wanted this to be really good, but I ordered two cauliflower tenders and one regular chicken tender. The cauliflower tenders came with fries. The fries were delicious and flavorful but soggy and Luke warm. The cauliflower was delicious and flavorful but too much seasoning and I am Hispanic I love seasoning, but when I tell you they Put so much seasoning on this. It's crazy as well with the chicken tender. My daughter said it was lukewarm and I live three minutes away from the place. I drove straight from when I left to my... read more

Business response:

I am so sorry that you didn't enjoy your meal! We certainly strive to ensure every guest loves their experience with us. I would love to know a little more about your experience, and hopefully get a second opportunity to impress! Would you be willing to connect with us at https://tellusdirect.com/dhc so we can make this up to you? -Julie 

Collin C.'s profile image
Collin C. 
rating
2 years ago

I've now had my order messed up both times that I've been here. The first time it was missing cheese when I paid extra for it. The last time I ordered in person and received a completely wrong order. Instead of buns I received white bread and I guess the cook thought it would make it all better if they threw in an extra chicken. No one told me they would be out of buns and I'm assuming because it was a to go order they thought I wouldn't notice until I got home. They were right. Daves-2 Me-0 

Business response:

Thanks so much for leaving your review! We'd love a second chance to impress you and hopefully earn that extra star. Please connect with us at https://tellusdirect.com/dhc so we can make it up to you? -Julie 

Pito G.'s profile image
Pito G. 
rating
2 years ago

Nice big juicy tenders but the coating is so salty I couldn't even finish it. Shame, I've been wanting to try this place out for a while. Plenty of other Nashville style chicken places in the area that don't overdo it on the salt and still have great flavor. 

Business response:

Oh no! We're very sorry we let you down. We would like to make this right. Would you be willing to connect with us at https://tellusdirect.com/dhc so we can get a second chance to impress you? -Julie 

Frequently asked questions about Dave's Hot Chicken

How is Dave's Hot Chicken rated?

Dave's Hot Chicken has a 4.6 star rating with 2,581 reviews. 

When is Dave's Hot Chicken open?

Dave's Hot Chicken is closed now. It will open at 10:30 a.m.