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Dave's Hot Chicken
- Chicken Shop
- Saugus, MA
About this business
Location details
890 Broadway, Saugus, MA, 01906, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to Midnight | |
| Tue | 10:30 a.m. to Midnight | |
| Wed | 10:30 a.m. to Midnight | |
| Thu | 10:30 a.m. to Midnight | |
| Fri | 10:30 a.m. to 2:00 a.m. | |
| Sat | 10:30 a.m. to 2:00 a.m. | |
| Sun | 10:30 a.m. to Midnight |
This location is run by a bunch of thieves! Ordered from Dave's for the second time and I'm two for two with them conveniently leaving out one meal from my order. I made the mistake this time of not checking and drove back 20 minutes and realized when I got home. I've tried calling (they even tell you their locations won't answer their phones, messaging on Instagram, and filed a complaint on their website. I doubt I hear anything back. I really wanted to like this place but they are crooks and steal from you and offer NOTHIN... read more
Business response:
"We're very sorry for letting you down. We appreciate your feedback as it gives us insight into what we can improve on. Please connect with us at https://tellusdirect.com/dhc for a second chance to hopefully WOW you -Julie"
This place is a disaster! Ordered online but the staff couldn't find the order. Fries were stale and chicken had doughy breading on the inside. Staff was too busy talking about their weekend plans to help customers. 2 stars because order was correct once we finally got it and the place was clean.
Business response:
We'd really love a second chance to earn those 3 extra stars. If you have a few extra seconds, would you mind connecting with us at https://tellusdirect.com/dhc? -Julie
Daves Hot Chicken in Saugus is not like Woburn or any other location. The Saugus branch needs attention from corporate, similar to that scene in the movie "McDonald's" where expansion compromises quality control. The recipe at this Saugus location tastes as if it were made by my little brother. I was extremely disappointed, spending my Saturday sulking over how poorly this location represented Daves Hot Chicken. As a result, I will never visit the Saugus branch and will gladly drive an extra 10 minutes to continue enjoying t... read more
Business response:
Thank you for taking the time to share your experience at our restaurant. We are sorry to hear that you did not enjoy your meal and that it did not meet your expectations. We take all feedback seriously and will work to improve the areas you mentioned. We would like to invite you back to give us another chance. Please connect with us https://tellusdirect.com/dhc and we will make it worhtwhile
Thought I would try Dave's Hot Chicken in Saugus tonight (Monday) as it was late and had to drive past it. It was meh. I think their only advantage is being open late. Fries were horrible. Chicken nothing special. I do not like spice, so had it plain. The pickles were good. I ordered online for pickup and requested ketchup for the fries. Yet I was handed my bag with three ketchup packets handed to me separately. Huh? Very awkward. No napkins were in the bag. Turns out you have to request them. Huh2? $9.99 for the sli... read more
Business response:
We strive to provide our guests with the best possible dining experience and it is disappointing to hear that we fell short during your visit. We hope you will consider giving us another opportunity to exceed your expectations. Please reach out at https://tellusdirect.com/dhc and we will make this right
Frequently asked questions about Dave's Hot Chicken
How is Dave's Hot Chicken rated?
Dave's Hot Chicken has a 4.8 star rating with 1,310 reviews.
When is Dave's Hot Chicken open?
Dave's Hot Chicken is open now. It will close tomorrow at 2:00 a.m.