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Dave's Hot Chicken

4.8

About this business

Location details

890 Broadway, Saugus, MA, 01906, United States

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WeekdayScheduleStatus
Mon10:30 a.m. to Midnight
Tue10:30 a.m. to Midnight
Wed10:30 a.m. to Midnight
Thu10:30 a.m. to Midnight
Fri10:30 a.m. to 2:00 a.m.
Sat10:30 a.m. to 2:00 a.m.
Sun10:30 a.m. to Midnight
4.81,491 reviews
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Jessica C.'s profile image
Jessica C. 
rating
2 years ago

Had to stop by when I saw it was spicy chicken. It did not disappoint. The line and wait was not too long. Food came out fresh and hot. Chicken was juicy, and fries were flavorful! The medium spicy was just enough heat but we will try a higher level as we were scared it might be too spicy. My husband enjoyed it and we will be back. 

Business response:

Thank you for the four-star review, we are so glad you enjoyed your experience. To make your next visit perfect, please share your additional feedback at http://tellusdirect.com/dhc. We're looking forward to earning that fifth star from you!" 

D D.'s profile image
D D. 
rating
2 years ago

I found the menu to be a bit limited. The food was average and expensive. The resteraunt was nicley decorated and comfortble. 

Business response:

We'd really love a second chance to make this right. If you have a few extra seconds, would you mind connecting with us at https://tellusdirect.com/dhc? -Julie 

Miguel O.'s profile image
Miguel O. 
rating
2 years ago

So when I pulled up to this place, I was expecting something basic, maybe even a bit dull, but I was wrong. The place looked great, service was nice and the people there were pretty cool. NOW THE FOOD, I asked for food to be spicy, and this place delivered, the mac n cheese is so good, and the sauce was on point. The chicken was so good that I almost cried, but I will say the guy was right about hot being spicy as hell. Still 8/10 experience 

Business response:

Thank you for the four-star review, we are so glad you enjoyed your experience. To make your next visit perfect, please share your additional feedback at http://tellusdirect.com/dhc. We're looking forward to earning that fifth star from you! 

jared a.'s profile image
jared a. 
rating
2 weeks ago

Big fan of Dave's but the service here was slower than a snail carrying a ton of bricks. When I entered there was a boy around 16-18 years old who wanted a small chunk of reaper spice level chicken. The employees were very helpful with accommodation for him but this lead to them ignoring the line of around a dozen customers in the store. He was given chicken, sauce, and multiple free refills on his shake and encouraged by the employees to eat the sandwich at the mobile order counter instead of at a table. It took nearly 20 m... read more

Business response:

Apologies for any disappointment caused during your visit. We'd love to make it right. Please visit dhcfeedback.com to share your concerns and help us improve. Thank you. 

Ramkumar P.'s profile image
Ramkumar P. 
rating
3 months ago

Games the Google review system and the front desk ppl acting arrogant! I ordered 40 mins ago using the mobile app. When I went there he asked me my name and ignored me and went back to do other stuff I went to car got my phone and went back and showed him my order with the name . He was pretending like he was searching again and got the order that was already there ! Food is good but service is doomed! This place will close soon! 

Business response:

Apologies for any disappointment caused during your visit. We'd love to make it right. Please visit dhcfeedback.com to share your concerns and help us improve. Thank you. 

Tas T.'s profile image
Tas T. 
rating
6 months ago

S**T Show. If you 25 minutes to wait for a slider then go there. Not even close to being managed properly. 

Business response:

Sorry to hear about your experience. We want to earn those extra stars. Help us improve at dhcfeedback.com. Thank you. 

Bekah L.'s profile image
Bekah L. 
rating
a year ago

my boy andre the manager is the goat and jorden the new employee is also my dog come get food here rn this shit is fyyye 

Joseph T.'s profile image
Joseph T. 
rating
a year ago

No star low enough. The chicken tasted like It was tossed in taco seasoning... supposed to be "mild". Very disappointed and for the price not worth it. Fry's were okay lightly seasoned and very crispy. And ice machine broke on me walked out like I went snowboarding. 

Business response:

Sorry to hear the seasoning wasn’t what you expected. We appreciate the feedback and will keep it in mind. 

Brian G.'s profile image
Brian G. 
rating
a year ago

Stopped in around 10:30 on a Saturday night after flying in from West Coast hoping for a quick bite before heading to the hotel. Waited more than 45min for 3 chicken sandwiches for me and the kids. Seems like it shouldn't take that long to make a chicken sandwich. Kids were tired and hungry. Very frustrating. Seems like some production streamlining is needed. 

Business response:

We're sorry to hear that your experience didn’t meet expectations. We strive to provide the best for our guests, and it’s disappointing to know that didn’t happen. When you have a moment, could you share more details at dhcfeedback.com? We’d like the opportunity to make it right for you. 

Frequently asked questions about Dave's Hot Chicken

How is Dave's Hot Chicken rated?

Dave's Hot Chicken has a 4.8 star rating with 1,491 reviews. 

When is Dave's Hot Chicken open?

Dave's Hot Chicken is open now. It will close tomorrow at 2:00 a.m.