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Dave's Hot Chicken

4.8

About this business

Location details

890 Broadway, Saugus, MA, 01906, United States

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WeekdayScheduleStatus
Mon10:30 a.m. to Midnight
Tue10:30 a.m. to Midnight
Wed10:30 a.m. to Midnight
Thu10:30 a.m. to Midnight
Fri10:30 a.m. to 2:00 a.m.
Sat10:30 a.m. to 2:00 a.m.
Sun10:30 a.m. to Midnight
4.81,357 reviews
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Brian G.'s profile image
Brian G. 
rating
a year ago

Stopped in around 10:30 on a Saturday night after flying in from West Coast hoping for a quick bite before heading to the hotel. Waited more than 45min for 3 chicken sandwiches for me and the kids. Seems like it shouldn't take that long to make a chicken sandwich. Kids were tired and hungry. Very frustrating. Seems like some production streamlining is needed. 

Business response:

We're sorry to hear that your experience didn’t meet expectations. We strive to provide the best for our guests, and it’s disappointing to know that didn’t happen. When you have a moment, could you share more details at dhcfeedback.com? We’d like the opportunity to make it right for you. 

Virginia B.'s profile image
Virginia B. 
rating
a year ago

Prices are way too high! It's chicken for heavens sake! It is fast food! Get your prices in line with what you're serving! Otherwise in this economy you will be out of business fast and furiously! 

Business response:

Thanks for bringing this to our attention. It’s clear we need to do better. If you could get in touch with us at http://dhcfeedback.com, we'd welcome the chance to make it up to you. 

Robert C.'s profile image
Robert C. 
rating
a year ago

All I wanted to do is look at the menu. It is so convoluted to try and find a menu that is a waste of my time. So many other options. 

Business response:

I’m truly sorry to hear about your experience. This isn’t the standard we strive for, and I apologize for any inconvenience caused. We would appreciate the opportunity to make things right. Please contact us directly at http://dhcfeedback.com so we can address your concerns. 

Tony R.'s profile image
Tony R. 
rating
a year ago

Wanted to try Dave's for a while so we stopped in Saturday night just after 11pm. I was bummed there was no drive thru. Went in and ordered #1 2 tenders and fries medium heat. Got the food super fast. While there was nothing wrong with the chicken, I found it was very underwhelming. For a place that only does chicken, I thought it would be some really good stuff. It reminded me of the tenders you can get at the Market Basket grill. The chicken seemed a little rubbery and the coating close to the meat was like paste. ... read more

Business response:

We're truly sorry to see that we didn't live up to expectations. We're hoping for a chance to make it up to you. Would you mind reaching out to us at http://tellusdirect.com/dhc? We're looking forward to the opportunity to turn your experience around 

Justin M.'s profile image
Justin M. 
rating
a year ago

We order from Dave's once or twice per week. We always get the hot tenders, fries, and coleslaw. Often, we get the chicken sandwiches. Our favorite item was the "not chicken", cauliflower. Unfortunately, in the recent weeks this item was replaced by the chicken bites. We will miss it!! As previously mentioned, we have been going here once a week since opening in Saugus. Not anymore. We were served raw chicken tonight. Deeply disappointed and concerned over food safety and our health after eating this. Photo attached. 

Business response:

Thank you for bringing this to our attention. We’re very sorry your experience didn’t match your expectations. Please help us improve by providing more details at tellusdirect.com/dhc. We would like to make things right if you give us another chance. 

Araceli L.'s profile image
Araceli L. 
rating
a year ago

I like daves hot chicken it's just the mild chicken isn't spicy enough it tastes more sweet but I don't know and I asked for no pickles and they threw them at my face and said eat them which is extremely rude but over all I did not like the service but the food is to die for 

Business response:

Thanks for the awesome review! We're thrilled to know you had a great experience with us. Let's work together to make it even better! Share your thoughts at http://tellusdirect.com/dhc, and let's aim for that fifth star! 

Anabel G.'s profile image
Anabel G. 
rating
2 years ago

This place is ridiculous. I needed to place a large order for a catering didn't care if I had to purchase 30 diffrent orders. And spoke to Sammy told him I was driving I knew what I wanted I also could pay over the phone and they refused to take my order. Pretty rude and just said nothing he could do. They are not allowed to take food orders over the phone . Honestly I can see why this is one of the lowest ranking daves hot chicken: I ended up ordering from somewhere else where humans can actually speak to you . Such a sha... read more

Business response:

Yikes, that’s not good. We definitely want to sort this out for you. Can you drop us a line at http://tellusdirect.com/dhc? Let’s get this turned around 

Magdalena N.'s profile image
Magdalena N. 
rating
2 years ago

Way too expensive for the portions, chicken is over seasoned while simultaneously having no flavor 

Business response:

We're truly sorry to see that we didn't live up to expectations. We're hoping for a chance to make it up to you. Would you mind reaching out to us at http://tellusdirect.com/dhc? We're looking forward to the opportunity to turn your experience around 

Cosmo X.'s profile image
Cosmo X. 
rating
2 years ago

I should have known better soon as I walked out with the bag of food I knew it was light. A chicken tender with a french fry for $10.69? Come on I can do better at a handful of places around in that price range. 

Business response:

Thanks for bringing this to our attention. It’s clear we need to do better. If you could get in touch with us at http://tellusdirect.com/dhc, we'd welcome the chance to make it up to you. 

Frequently asked questions about Dave's Hot Chicken

How is Dave's Hot Chicken rated?

Dave's Hot Chicken has a 4.8 star rating with 1,357 reviews. 

When is Dave's Hot Chicken open?

Dave's Hot Chicken is closed now. It will open at 10:30 a.m.