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Dave's Hot Chicken
- Chicken Shop
- Saugus, MA
About this business
Location details
890 Broadway, Saugus, MA, 01906, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to Midnight | |
| Tue | 10:30 a.m. to Midnight | |
| Wed | 10:30 a.m. to Midnight | |
| Thu | 10:30 a.m. to Midnight | |
| Fri | 10:30 a.m. to 2:00 a.m. | |
| Sat | 10:30 a.m. to 2:00 a.m. | |
| Sun | 10:30 a.m. to Midnight |
I should have known better soon as I walked out with the bag of food I knew it was light. A chicken tender with a french fry for $10.69? Come on I can do better at a handful of places around in that price range.
Business response:
Thanks for bringing this to our attention. It’s clear we need to do better. If you could get in touch with us at http://tellusdirect.com/dhc, we'd welcome the chance to make it up to you.
This place sucks! The service is dogshit! The ambiance is garbage! The food is overly seasoned feels like I'm Biting into powder cayenne. Awful awful awful awful
Business response:
Man, I'm bummed we didn't get it right for you. That's on us. We're not about excuses, just fixing things. Hit us up here http://tellusdirect.com/dhc and tell us what happened. We're here to make it better.
Sam was great taking our order answering questions. However the chicken was loaded with seasoning. At this point we couldnt even eat it. The sauces were blah. How do you not have dipping sauces especially honey mustard?! Very pricey for what you get.
Business response:
Hey, thanks for giving us a shot even though we didn’t quite make the cut. Two stars means we've got room to grow, and we're keen on doing just that. Could you help us out and let us know what we can improve at http://tellusdirect.com/dhc? We're all about getting better!
Consistently inconsistent. Wait times range from 10-30 minutes even online orders. On this day people ordered and received their order before my online order. My other visit took 20 mins to get the order in person. Can't waste this time going there for lunch anymore. Has been better the last few times
Business response:
We're pretty bummed to see your 2-star review—it's not the experience we strive to provide. We're here to listen and make it better. Drop us a line at http://tellusdirect.com/dhc and help us step up our game.
This location is run by a bunch of thieves! Ordered from Dave's for the second time and I'm two for two with them conveniently leaving out one meal from my order. I made the mistake this time of not checking and drove back 20 minutes and realized when I got home. I've tried calling (they even tell you their locations won't answer their phones, messaging on Instagram, and filed a complaint on their website. I doubt I hear anything back. I really wanted to like this place but they are crooks and steal from you and offer NOTHIN... read more
Business response:
"We're very sorry for letting you down. We appreciate your feedback as it gives us insight into what we can improve on. Please connect with us at https://tellusdirect.com/dhc for a second chance to hopefully WOW you -Julie"
This place is a disaster! Ordered online but the staff couldn't find the order. Fries were stale and chicken had doughy breading on the inside. Staff was too busy talking about their weekend plans to help customers. 2 stars because order was correct once we finally got it and the place was clean.
Business response:
We'd really love a second chance to earn those 3 extra stars. If you have a few extra seconds, would you mind connecting with us at https://tellusdirect.com/dhc? -Julie
Daves Hot Chicken in Saugus is not like Woburn or any other location. The Saugus branch needs attention from corporate, similar to that scene in the movie "McDonald's" where expansion compromises quality control. The recipe at this Saugus location tastes as if it were made by my little brother. I was extremely disappointed, spending my Saturday sulking over how poorly this location represented Daves Hot Chicken. As a result, I will never visit the Saugus branch and will gladly drive an extra 10 minutes to continue enjoying t... read more
Business response:
Thank you for taking the time to share your experience at our restaurant. We are sorry to hear that you did not enjoy your meal and that it did not meet your expectations. We take all feedback seriously and will work to improve the areas you mentioned. We would like to invite you back to give us another chance. Please connect with us https://tellusdirect.com/dhc and we will make it worhtwhile
Thought I would try Dave's Hot Chicken in Saugus tonight (Monday) as it was late and had to drive past it. It was meh. I think their only advantage is being open late. Fries were horrible. Chicken nothing special. I do not like spice, so had it plain. The pickles were good. I ordered online for pickup and requested ketchup for the fries. Yet I was handed my bag with three ketchup packets handed to me separately. Huh? Very awkward. No napkins were in the bag. Turns out you have to request them. Huh2? $9.99 for the sli... read more
Business response:
We strive to provide our guests with the best possible dining experience and it is disappointing to hear that we fell short during your visit. We hope you will consider giving us another opportunity to exceed your expectations. Please reach out at https://tellusdirect.com/dhc and we will make this right
Frequently asked questions about Dave's Hot Chicken
How is Dave's Hot Chicken rated?
Dave's Hot Chicken has a 4.8 star rating with 1,215 reviews.
When is Dave's Hot Chicken open?
Dave's Hot Chicken is closed now. It will open at 10:30 a.m.