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Dave's Hot Chicken
- Chicken Shop
- Boston, MA
About this business
Location details
123 Stuart St., Boston, MA, 02116, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to Midnight | |
| Tue | 10:30 a.m. to Midnight | |
| Wed | 10:30 a.m. to Midnight | |
| Thu | 10:30 a.m. to Midnight | |
| Fri | 10:30 a.m. to 1:00 a.m. | |
| Sat | 10:30 a.m. to 1:00 a.m. | |
| Sun | 10:30 a.m. to Midnight |
While I was waiting for my food I accidentally killed a roach. There was also a second alive roach running around ( daytime ). The staff was very nice, nothing against them, I was just really grossed out.
Business response:
We sincerely apologize for any disappointment you may have experienced during your visit to Dave's Hot Chicken. We strive to provide exceptional service, and it is disheartening to hear that we fell short of your expectations. We would love the opportunity to make things right and earn your trust back. Please visit dhcfeedback.com so we can address your concerns directly. Thank you for bringing this to our attention.
According to my wife it was the worst chicken she had ever had. Fries where hot but the chicken looked as though it was cooked at lunch and been served under lights all day. Very dried ouylt
Business response:
It seems we fell short during your visit and we are so sorry for your experiece. If you have a minute, would you mind connecting with us at http://tellusdirect.com/dhc ? We would like another chance to hopfully change your mind and impress you
The company has really nice branding! However, I honestly am just not a big fan. Personally, I found the chicken to not be crispy and the spice levels to be more about heat than flavor. The fries are okay and their signature sauce is not bad. Sadly, I just don't think I'm the target market for their food.
Business response:
Thank you for taking the time to share your feedback regarding your recent visit to Dave's Hot Chicken. We apologize for any inconvenience or dissatisfaction you may have encountered. Your satisfaction is our top priority, and we would appreciate the chance to make things right. Please visit www.tellusdirect.com/DHC so we can better understand your concerns and work towards earning those extra stars. We appreciate your support!
I went in on a relatively calm evening, but it still took over 30 minutes to get my order. After 20 minutes, they admitted they had given my order away to someone else but didn't apologize or explain why; they just offered to remake it. When I asked if they would consider giving me a voucher or coupon for my time, they handed me a fist full of their most recent ads. Will not be returning.
Business response:
We’re sorry to hear about your experience and the delay with your order. It’s disappointing to know we fell short in addressing the situation appropriately. Please visit dhcfeedback.com so we can make this right and ensure a better experience in the future.
I've been to dave's before and the chicken sandwich was okay. I thought it was would go back and try a milkshake on my way home from work. To say that my experience was disappointing is an understatement. I walk in to an empty restaurant and all the staff are chatting together in a circle and ignoring me at the register after making eye contact with me. I wait a couple minutes before someone takes my order. Very simple, a chocolate milkshake. What i received was the most disgusting thing ever, seemed like rancid milk and ver... read more
Business response:
I’m sorry to hear that your experience wasn’t as expected. We aim to provide excellent service, and it sounds like we missed the mark. Please contact us directly at http://dhcfeedback.com so we can address your concerns and ensure this doesn’t happen again.
My friend and I ordered chocolate milkshakes here and it was the consistency of milk with chocolate syrup dolloped on the top. So gross we threw them out. Also, the staff at this place is consistently rude and took forever to help us even when we were the only people there.
Business response:
We're truly sorry to see that we didn't live up to expectations. We're hoping for a chance to make it up to you. Would you mind reaching out to us at http://dhcfeedback.com? We're looking forward to the opportunity to turn your experience around
I asked for medium spicy and it was not spicy at all. Food was very mid will not eat there again but it was fine
Ordered extra hot and there was zero spice. It was really disappointing bc I asked for extra spicy.
Business response:
We're truly sorry to see that we didn't live up to expectations. We're hoping for a chance to make it up to you. Would you mind reaching out to us at http://tellusdirect.com/dhc? We're looking forward to the opportunity to turn your experience around
The food was pretty average fries were cold same as sliders my kid ordered nothing on his sliders and instead got everything on it and we thought that they may have even given him an extra slice lvl. My son went up to the counter and told them that they made his sliders wrong handed them to the cashier who said they would make them again them less than thirty seconds later he handed them back with new buns and didn't even make an effort to wipe of the coleslaw and sauce will not be going here ever again
Business response:
We're deeply disappointed to learn of your dissatisfaction. Your feedback is crucial to us, and we're eager to make things right. Please reach out to us through http://tellusdirect.com/dhc, and we'll do everything in our power to address your concerns.
Frequently asked questions about Dave's Hot Chicken
How is Dave's Hot Chicken rated?
Dave's Hot Chicken has a 4.7 star rating with 918 reviews.
When is Dave's Hot Chicken open?
Dave's Hot Chicken is open now. It will close tomorrow at 12:00 a.m.