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David's Bridal
- Bridal
- Harrisburg, PA
About this business
Location details
5125 Jonestown Rd., Ste 165, Harrisburg, PA, 17112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
I would not recommend Davids Bridal. Visited the store the store in early March and placed an order for my daughter’s prom dress. We were advised that it was “in stock from their warehouse” and it would arrive by the end of March at the latest. End of March arrives- no dress. Call the store to inquire and am told initially that it would arrive by mid April which not give enough time for alterations and then was told that it would be in by April 11th. Called the store and was advised that dress was in. We arrived at the s... read more
Business response:
Hello Tina. We would like to sincerely apologize for the experience you've had with us. If a style/size/color is no longer in production, fulfillment can happen through a store. When this occurs however, the dress needs to pass a detailed quality assurance check to assure it is up to standard before being shipped. It sounds like this did not occur and we are truly sorry for this. We want to have full transparency with our guests as well as quality merchandise and will work to improve in these areas. Thank you, Ellice J.
Wow where to even start. We walked in to our appointment, and the associate assigned to us while polite did not pay attention. We gave the date of the wedding and we’re told the dresses we would pick out would be sorted through to make sure they would be in before the wedding. When all three girls had picked a dress and fallen in love. It was brought to our attention, none of the dresses would be here in time. So back to the drawing board. We were all left with just two dresses in our sizes to pick from. The three of us did ... read more
They could answer requests sent to them. They sent up a virtual assistant that is not assisting people. No communication, no response, no updates on websites and all they put in their Facebook posts are please be patient. Brides and their bridal parties don't want patient, they want answers and their dresses. You owe them a response and it needs to be a timely response. No excuses!
Absolutely worst dress ordering experience ever. Being told dresses won’t be in on time, online says one thing, manager in store says another. No order confirmation, customer service takes forever. Save yourself the trouble and order online and then deal with the in store bull crap. Never again.
RecommendedI definately recommend David Bridal. my daughter is not a petite girls, every dress the lady pick look beautiful on my daughter. we had a wonderful time, and my daughters dream came true. She said yes to the dress.
Business response:
Hi Tracey and congratulations to your daughter on saying yes! We are delighted to hear that you both had such a wonderful time with us. Thank you for sharing your experience! Best wishes, Ellice J.
I went to David’s to get an idea of the style of dress i like. If i would have found one i loved i would have bought it. My consultant Donna seemed to be more concerned on whether my hips would fit into a dress. I’ve always been self conscious about my body and she just topped it off. I found a dress on a mannequin i liked, a Vera, and when my bridesmaid went to show her, she told her that i probably wouldn’t fit in it. Mind you I’m a size 6 pant!!! She also mentioned that if i didn’t plan on buying one today, trying on clea... read more
DO NOT BUY THE PRESERVATION KIT THEY SELL!!!!!! I have been dealing with the absolute worst of the worst in trying to get my dress situation rectified. David's Bridal says to contact the preservation company, the preservation company says to go to David's Bridal for any kind of refund. David's Bridal indicates they won't process the refund that the preservation company has to do that. The preservation company says no, not us either!!! 5 weeks later, I've still not been refunded and my dress is so haphazardly placed in the ... read more
I went yesterday to try on a bridesmaid dress. Don’t know her name but it was a blonde with short hair that was assigned to me. As I walked toward her, she looked at me and said in front of everyone “no way is she going to fit in a 6. She will need a 10 probably. These are European sizes” I am 4’11”, 121 lbs. This women made me feel so uncomfortable and so bad about myself. She made me feel like I was fat or overweight. I texted my husband about how upset she made me. She did it to other bridesmaids also, making comments abo... read more
Business response:
Hello Karen. We would like to sincerely apologize for the service you were recently provided. We value our guests privacy and comfort, and would never condone the behavior described above. Thank you for bringing this to our attention. We will be discussing your feedback with management. Thank you, Ellice J.
I took all my bridesmaids in June to pick out bridesmaid dresses. First of all, the girl who helped us was very rude and was assigned to 2 different groups of girls and paid little to no attention to me and my girls. All of my girls decided on the same dress which they all ordered that day. They finally came in this week and the girl ordered ALL THE WRONG DRESSES. When I called the store to let them know what had happened and how unhappy I was with my experience, she offered no apology what so ever. Thank god my wedding is n... read more
Business response:
Hello Aly. We are so sorry for any frustration caused to you and your bridal party. We want to make sure that all information is accurate before an order is placed and provide exceptional service. We apologize and will be reaching out to management about this. Thank you, Ellice J.
Frequently asked questions about David's Bridal
How is David's Bridal rated?
David's Bridal has a 4.6 star rating with 3,207 reviews.
When is David's Bridal open?
David's Bridal is open now. It will close at 7:30 p.m.