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David's Bridal
- Bridal
- Harrisburg, PA
About this business
Location details
5125 Jonestown Rd., Ste 165, Harrisburg, PA, 17112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
Harrisburg location .. scheduled an appointment to take my grandaughter for a prom dress. When i called the store I was put on hold and left there to die. Went online and scheduled and got my email confirmation. We arrived and assigned to an Assistant whose name completely escapes me. She did everything right. Gave us space to select our options. Brought shoes and attempted to accessorize when appropriate. We had a very nice experience as we typically do when there. Prices seemed a lot higher this year but ....
Business response:
Hello Kathy. We are happy to see that your consultant took great care of you and your granddaughter. We apologize for your frustrations when trying to set an appointment however. We want to provide attentive service both in store and over the phone. We appreciate your feedback on this and will share it with management. Thank you, Ellice J.
About a month ago I had made an appt for the York store and had a good experience with my consultant Taylor but the manager was very rude to my party and the stylist. So I made an appt for the Harrisburg store. Katie S helped me find my perfect dress. During my time slot I was not 100% sure about it. She said that she would hold it and squeeze me back in after lunch. I wanted to just give a shoutout for her amazing work! She got me out of my comfort zone and into something I would have never picked out. After my York experie... read more
I had a great experience shopping for my dress back in January of last year. I was just recently in this month to drop my dress off for alterations and I had a terrible experience! I called down the day before and asked what I needed to bring with me — they said my shoes I’m wearing for my wedding and my under garments.. I get there, I get a receipt for $350 and I’m told I have to pay right that day before they can start alterations — don’t you think I should have been told this when I first made my appointment? Instead of t... read more
Business response:
Hello Alicia. We would like to apologize for any confusion caused with alterations. We strive to keep our guests well informed every step of the way, and unfortunately we did not provide that for you. We will be reaching out to this team to ensure that we improve on this moving forward. Thank you, Ellice J.
Drove over an hour to come shop here and they closed early because of the weather!!!!!! Huge disappointment!!! All other stores around are open!
Business response:
Hello Kate. We would like to apologize for any inconvenience caused by our early closure. Due to the fact that our employees are not always local, we try to make decisions during inclement weather to keep them safe. That being said, we want to make sure that we are communicating any changes to our customers. We will definitely be partnering with the appropriate parties to ensure that we do so moving forward. Thank you, Ellice J.
They only had two dresses in the style I wanted for my wedding. I was very disappointed with that. Also the lady that helped me was very pushy and trying to lean me towards dresses I did not like or want. Was not worth my time and I will not go back there again. Also I looked online prior to going to my scheduled appointment, and I found a dress that I wanted to try on. I let my stylist know and I showed her the picture from off THEIR website (David’s bridal). She told me that they didn’t have the dress. That it was sold and... read more
Business response:
Hello Nadine. We are sorry to hear that your time with us was disappointing. Being an off the rack store, our dress availability is subject to constant change. While it is true that we cannot order dresses from the website into the store, we appreciate your feedback on this. We are always looking for ways to improve our guest experience and will share this feedback with the appropriate departments. Thank you, Ellice J.
I absolutely am in love with the bridesmaids dresses my bridal party chose and for the beautiful selection of dresses I give 3 stars. My only very small complaint is that I had an appointment and maybe they took on some walk ins or maybe they were overbooked but the woman helping us was helping multiple parties and I kept having to hunt her down. The service wasn't 5 star but in the end my bridesmaid found a beautiful dress. Hopefully the dress fits her well because for whatever reason she didn't measure her before deciding ... read more
When I arrived for my appointment, I was told to “go look around and someone will come find you” after walking around aimlessly for several minutes, because I was given no direction, a very nice lady, whose name I either wasn’t given or didn’t hear, came to find me. Although she was very nice, she seemed to be over booked so I was pretty much directed to my fitting room and left to my own defenses. After trying on 2 dresses I left. I felt as if they really didn’t care because I was just the mother of the bride and didn’t sho... read more
Business response:
Hello Jorjann. On behalf of David?s Bridal we would like to apologize for the lack of service you received. We value all of our customers equally and we are deeply sorry if we made you feel any other way. We will definitely be speaking with management in regards to this and hope that you give us the opportunity to earn back your trust in David?s Bridal in the future. Thank you, Ellice J.
I came into David's Bridal in Harrisburg to have my bridesmaids get an idea for the different styles of dresses available and so that we could all see the different colors in person (computer screens can distort true colors). It was not a visit to make final decisions but rather a nice chance to get all the girls to meet and get together. I was greeted by a friendly woman named Mindi who had me fill out the necessary paperwork. However, our "expert stylist" who was supposed to assist us with our dress choices and offer dress... read more
Frequently asked questions about David's Bridal
How is David's Bridal rated?
David's Bridal has a 4.6 star rating with 3,207 reviews.
When is David's Bridal open?
David's Bridal is open now. It will close at 7:30 p.m.