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David's Bridal
- Bridal
- Harrisburg, PA
About this business
Location details
5125 Jonestown Rd., Ste 165, Harrisburg, PA, 17112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
Absolutely horrible. Unprofessional, flat out disrespectful, unwilling to help you at all/do any work for the wedding party despite having an appointment, and by far the worst of all, INSULTING to the bride over and over. DO NOT WASTE YOUR TIME. You will leave upset. One star is too gracious.
Business response:
Hi Heather. We are upset to see that our team did not provide you and the rest of your party with a 5 star experience, and would like to know more about your visit. Please send us an email to dbcares@dbi.com (Attn:Ellice/Harrisburg). Thank you, Ellice J.
Everything was going perfect. I found the perfect dress, went to order it and the stylist told me first of all that white wasn't avail in my size, I'd have to get a bigger size and have it altered. Fine, I can deal with that. Then she needed an override code and needed to get someone else. Another girl came over and called somewhere, gave them my name, the dress style, color, size etc. she then told me she needed to go get the stylist. The stylist came back and asked if I was set on having the white color or if I would get t... read more
Business response:
Hello Heather. On behalf of David?s Bridal we would like of offer our apologies. We strive to make sure our guests are well informed of all of their options and we are deeply sorry that in this situation that did not occur. We will be sharing your experience with our management team so that in the future, we are making sure our team is upholding company standards. Thank you, Ellice J.
We went shopping for bridesmaid dresses at David's and had an underwhelming time. The lady seemed annoyed to be working with us which was sad because we were all ready to have a great time! The selection of dresses was great, but one of our girls fell in love with a dress that they didn't have in our color. It would have been nice to have some direction on which dresses not to try on - especially since she knew the color ahead of time!
Business response:
Hi Rachel, we are very sorry to hear that your trip to David?s Bridal was less than satisfactory. It is our mission to give our customers the ?once in a lifetime? experience that they deserve and we will use your feedback to ensure that we do not fall short of exceptional service in the future. If you would be willing to give us another chance or if you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn: Ellice J. ? (Insert City/Store Location)). Best wishes, Christine G.
I do NOT recommend this place at all to any one!!! My mom is getting married and got her dress from this place. After $500 for alterations alone we brought it home with beads missing, sleeves falling off, and the clasp was broken off. So after 3 alterations appointments the dress was still messed up. Not to mention the attitude the women back in alterations gave my mother and myself the maid of honor. If anyone is looking for a wedding dresses, prom dresses, or anything DO NOT go here or if you do find a dress that doesn't ... read more
Business response:
Hello Morgan, we cannot apologize enough for the inconvenience that this has all caused you. This is certainly not the type of experience that we expect to provide as we strive to provide all of our guests with exceptional customer service, and we are disappointed to hear that your experiences have not been equivalent to our set standards and your expectations. If you would like to further discuss this matter, please e-mail us at: dbcares@dbi.com (Subject: Attn: Ellice J. – (Insert City/Store Location)). We will be sure to s... read more
"Ordering bridesmaids dresses at David's Bridal in Harrisburg is fun", said no woman ever. Seriously - why is this process so painstakingly difficult? And while I'm asking questions, one star is too many... how do I give zero? I went into the store with a photo ID and a debit card to order a surprisingly cute bridesmaids dress for one of my friend's weddings. They took my ID, charged my card, and ordered someone else's dress with my money (issue #1). Weeks down the road, I follow-up on my dress with a phone call and an ass... read more
Business response:
Hi Katie, thank you for your star rating. We are disappointed to see that our team did not provide you with a 5 star experience, and we would like to know where we can improve. Please send us an email to dbcares@dbi.com (Attn:Ellice/Harrisburg). Thank you, Ellice J.
I have problems with a salesperson who brings a bride to tears, who is arrogant and haughty. Instead of saying there was a mistake made and offering solutions, this woman stood there and said, "My people are well schooled not to make such an error in a date." Pig pucky, really. Then, this same clerk provided estimates to alter the dresses and stood there saying she would add the highest number into her estimate. Really!? After the lousy service, nasty mouth on her, and no apology for her actions, she had the gall to suggest ... read more
Business response:
Hello Jude, we are very sorry to hear that the brides trip to David’s Bridal was less than satisfactory. It is our mission to give our customers the “once in a lifetime” experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Ellice J). Best wishes, Jessica H.
We have 8 bridesmaids in our bridal party, and I also bought my gown from Davids bridal so I expected much better service than what I received. When choosing my bridesmaids' dress we had no problem. Only 5 girls were with, and the next weekend I brought one of the other bridesmaids to get fitted as suggested by a stylist. She told us we would not need an appointment just to get fitted but when we arrived we're told that after driving an hour we would not be able to get fitted because we didn't have an appt. There was a styli... read more
Business response:
Hello Cheyenne. We would like to apologize for the less then professional service you received on your recent visit. While we were upset to hear that our team did not meet expectations, we are very glad that our alterations team did a great job. Thank you for your feedback, we will share it with our management team. Best wishes, Ellice J
Frequently asked questions about David's Bridal
How is David's Bridal rated?
David's Bridal has a 4.6 star rating with 3,207 reviews.
When is David's Bridal open?
David's Bridal is open now. It will close at 7:30 p.m.