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David's Bridal
- Bridal
- Altamonte Springs, FL
About this business
Location details
Altamonte Mall, 451 E Altamonte Dr #1473, Altamonte Springs, FL, 32701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
I went in and my bridesmaids and I picked out about 7 dresses to try on. There was1 dress I absolutely loved. Hannah, the attendant wrote down all the ticket numbers and I even told her I wanted to try the butterfly dress I loved first. She took us over to a room and left us to get the dresses in my size, or a size I could try on. When she came back, she brought 3 dresses and told me she may have written the tag number wrong for the butterfly dress but she would get it. I loved the dress so much that when she left again to g... read more
Business response:
Hello Meighan. We are truly sorry for the experience you have had with us regarding your wedding dress. We want to provide our guests with exceptional service and help them find their perfect dress. We have fallen short of doing so and we apologize for that. A member of your party has reached out to us regarding your visit and we invite you to reach out to us as well at Dbcares@dbi.com (Attn.Orlando)with any additional details so that we can assist you further. Thank you, Ellice J.
Pros: I did end up finding a dress there that I liked and it was a reasonable price. Some of the employees were nice and fairly helpful. Cons: I was given misinformation several times. Quite a few of the employees were rude and unhelpful. The alterations costs almost as much as the dress and they were poorly done. When I got my dress back it was too tight on the sides and scratched up my skin pretty badly. I hadn't gained any weight from my fitting so that was not the issue. When I went in for my fitting the woman... read more
Business response:
Hello Megan. Although we are happy that you found your dress with us, we are disappointed that your overall experience was not better. We want to provide great service and alterations and apologize if we fell short of doing so. We would never want our brides to be upset and will work to improve. Thank you, Ellice J.
Bought 3 dresses online with plans to keep best fitting dress. All 3 fit criteria for return but after 3 days of trying I am still unable to print the required RMA for the return and I’m nearly out of the 14 day window. I’ve also had no answer via email or via phone. Beyond frustrating experience and ZERO customer service. Will never shop here or recommend.
Business response:
Hello Leah. We are sorry to hear that you are having frustrations with returning your items. We would be more than happy to step in and assist. Please email us at Dbcares@dbi.com (Attn.Ellice/AltamonteSprings) with more details. Thank you, Ellice J.
I love David bridal ,even when i got married in 2012 they are sweet on time and very professional, even alterations are sweet and professional now my sister is feeling the experience.
Business response:
Hello Mary. We couldn't be happier to hear that we were able to be a part of both your and your sister's bridal journey. Thank you for taking the time to share your kind words for our store! Best wishes, Ellice J.
awful customer service. front desk was super rude and treated us like second class citizens. very sarcastic and condescending. would not recommend them for anything!! dont spend your money there.
Business response:
Hello Celia, thank you for your star rating. We are disappointed to see that our team did not provide you with 5 star service, and we would like to know more about your visit. Please send us an email to dbcares@dbi.com (Attn:Ellice/AltamonteSprings)with more details. Thank you, Ellice J.
Just walked around that store for about 20 mins. No one said a word to me. Guess I won’t be buying my dress or any of my bridesmaids dresses here.
Business response:
Hello Karlyn, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would love the chance to talk with you further to address these concerns. If you are interested please contact us at dbcares@dbi.com (Subject Attn. Ellice J City/Store Location) Thank you. Ellice J
I bought my wedding dress from David’s Bridal in Gainesville and had an amazing experience. I took my bridesmaids and flower girl to the altamonte location and had a terrible experience. We had an appointment and were told my flower girl couldn’t try anything on because we wouldn’t have time. Our stylist introduced herself and then disappeared until we were ready to leave. We spent two hours trying on dresses and THEN were told that no dress would be in before my wedding date. It was a terrible experience, we will not go bac... read more
Business response:
Hello Krysten, we are very sorry to hear that your trip to David?s Bridal was less than satisfactory. It is our mission to give our customers the ?once in a lifetime? experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Ellice J.). Best wishes, Jessica H.
Before I get into this, I want to make it known that this complaint is not about David's Bridal as a whole, only one specific location. I bought my wedding dress from the Altamonte Mall location and fell in love immediately. I also got another dress for my reception from the same location and love it just as much. However, I have dropped four dress sizes since I bought my wedding dress. I asked the manager, Megan, if I could exchange my dress for a smaller size since alterations were out of the question at that point, and sh... read more
Business response:
Hello Ariel. While we are happy to hear that one of our other stores were able to help you in the end, we are deeply sorry for the frustrations you had with this location. The last think we would ever want to do is offend our guests and we can't apologize enough for doing so. David's Bridal strives for exceptional service and we will be speaking to management in regards to this. Thank you, Ellice J.
Frequently asked questions about David's Bridal
How is David's Bridal rated?
David's Bridal has a 4.7 star rating with 5,482 reviews.
When is David's Bridal open?
David's Bridal is closed now. It will open at 10:30 a.m.