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David's Bridal
- Bridal
- Altamonte Springs, FL
About this business
Location details
Altamonte Mall, 451 E Altamonte Dr #1473, Altamonte Springs, FL, 32701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
I went in this weekend and had a horrible experience. Sure, the new location is prettier, but thats where the good ends. My "consultant" basically said - How much do you want to spend, here's our inventory, pick out what you want and we'll try it on --- that's not consulting. I chose from the VERY limited inventory they had (not like the other store). She then "got my size" which were too big, and basically left us in the fitting room area. The store was pretty empty, so I can't imagine she was too busy to come back, more ju... read more
Had a bridal party appointment here the other day and at first, our consultant was awesome and very attentive. But as soon as all 5 of us were shoved into one changing room together, we saw her only once more the whole appointment. She was now only paying attention to a bride shopping for a dress. I went to grab dresses myself and put them back. At the end of our appointment, she was nowhere in sight, so we just walked out. Very annoying. We found a cute dress they all liked, but are hesitant now to order them through David'... read more
Business response:
Hello Lacey. We apologize for the frustrations you had on your recent visit. While our stylist do have to work with more than on guest at a time sometimes, we are committed to giving quality service to all of our guests and we are sorry that we did not accomplish that. We would love to have you back and invite you to visit us again for a more personal experience. We hope we can rebuild your trust in our store. Thank you, Ellice J.
Customer service was just ok and the whole bridal party spent a lot of money for it to just be ok...we were there for close to 5 hours and the store doesn't offer any kind of drink service?? We were so thirsty by the time we left there..i was pretty disappointed with our experience but pleased with the price of our dresses. Hopefully corporate will make some changes.
Business response:
Hello Brittany. While we are excited to hear that you enjoyed our dress selection, we would like to apologize for the overall experience you had with us. Thank you for taking the time to leave your feedback. We genuinely appreciate hearing back from our guests about what we can do to better our customer experience. We will be sure to pass along your suggestion to the appropriate parties! Thank you, Ellice J.
The person who helped me was great but the dresses are awful, nothing looked good on me. The material seems really cheap and just really unflattering. I must have tried on 25 different dresses and styles.
Business response:
Hello Sarah. We are so sorry to hear that we did not have a dress that you would be interested in for your upcoming wedding. We are always receiving more merchandise into our stores and would love to have you back. We would also like to invite you to visit our website to check out our new arrivals! If you would like to confirm store availability, please contact your local David's Bridal where they would be more than happy see if they have a particular style on hand. Best wishes, Ellice J.
Business response:
Hi Lore, thank you for your star rating. We are disappointed to see that our team did not provide you with a 5 star experience, and we would like to know where we can improve. Please send us an email to dbcares@dbi.com (Attn:Ellice). Thank you, Ellice J.
This David's Bridal is awful! My friend and I went to try on our bridesmaids dresses. There was one bride in there and 5 workers standing around. We told them the bride's name that was registered so we can try on that dress. We had to wait over an hour to have someone help us. We were given various excuses. We didn't have an appt and they were about to have a shift change, etc. When we were finally helped we had to wait for another person to look up our party. They didn't have a good selection of sizes. Who doesn't carry an ... read more
Business response:
Hello Megan, thank you for taking the time to share your feedback. We deeply apologize that you are unhappy with our staff during your recent visit. We at David's Bridal are committed to providing our guest with exceptional customer service by providing a variety of selections to fit every guest needs. It is our mission to give our customers the personalize attention that they deserve and we can't apologize enough we fell short of providing that for you. We are disappointed to hear that you dress was mailed to the wrong addr... read more
Came here to look for my wedding dress and I had the worst person helping me. She didn't size me to know what size dress I needed nor did she pick any dress that I like. I left here in tears. I have a credit card with this company and was very disappointed in what they had to offer.
D O N O T S H O P H E R E!!! I loathe davids bridal!!! If you want to feel like ignored and taken advantage of shop here! They have the worst customer service in the world. The consultants are rude and don't care to make you feel great as you shop for your big day. My friends that have been brides had no seating for the bridal party and family members to watch them try on dresses. Also being told they have a limit of what they can try on. They treat you According to your budget. I ordered a bridesmaid dress in June 2016 f... read more
Business response:
Hi Minde. On behalf of David's Bridal I would like to offer our sincere apologies. We want every guest to feel special, informed, and well taken care of. I would like to have someone from our management team reach out to you so we can rectify this. Please email me at dbcares@dbi.com (Attn:Ellice) with your contact information so that we can do so. We would love the chance to rebuild your trust in our store.Thank you, Ellice J.
Frequently asked questions about David's Bridal
How is David's Bridal rated?
David's Bridal has a 4.7 star rating with 5,482 reviews.
When is David's Bridal open?
David's Bridal is closed now. It will open at 10:30 a.m.