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David's Bridal
- Bridal
- Altamonte Springs, FL
About this business
Location details
Altamonte Mall, 451 E Altamonte Dr #1473, Altamonte Springs, FL, 32701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
I pre selected several dresses before my appointment and when I arrived none of the dresses were in my selection. I was told my dresses were on clearance and could not be found. My appointment was from 12-1:30, at 1:20 I saw one of my favorite dresses on another guest and asked to try it on, I was told I only had 10 mins left and could not. I refused to accept that answer and tried the dress on and was so pleased I purchased it. There were many dressing rooms available and did not have to be rushed out. And on top of everyt... read more
Business response:
Hello Leticia. Although we are thrilled to hear that you found your dress with us, we would like to apologize for your experience with us. We want to do our best to provide each bride with a once in a lifetime experience. We are deeply sorry for falling short of doing so. Thank you for bringing this to our attention. We will be sure to share it with the appropriate parties. Thank you, Ellice J.
I love my dress and it’s beyond beautiful. The alterations went great and I have the perfect gown for my big day. I didn’t like how pushy some of the sales ladies are, it feels like going to a car dealership. Just to look around you have to sign in, it feels like they push you to get more accessories and extras just to make more commission. When I came to pickup my dress and try it on, no one offered to help since it was already paid for. If I didn’t already love my gown, I would have gone elsewhere.
Business response:
Hello Autumn, Congratulations on falling in love with your dream dress, that's so exciting! We're honored to know that your alterations expereince was enjoyable, and your dress is perfect for the big day! We are terribly sorry to hear that our team feel short in providing you with a full five star experience, and would love the chance ti improve future visits with our location. If you would like to contact us at dbcares@dbi.com, (Attn: Ellice J.- Store Location/City) we would be honored to speak with you further regarding th... read more
When you make your customers cry, you're doing something wrong. Congratulations, you've just lost my family's business for life.
Business response:
Hello Matthew. We are upset to hear about the experience you and your family have had and would like to hear more details about your visit. Please email us at DBcares@dbi.com (Attn.Ellice/AltamonteSprings) so that we can assist you further. Thank you, Ellice J.
I did come a little late for my appointment with some of my bridesmaids but when I got there they barely helped until the very end, it was very un organized. Will not be returning to this Davids Bridal again.
Business response:
Hello Yasmin. We are saddened to hear about the disappointing experience you had with us. It is our goal to provide wonderful service from the moment you step in the front door. Thank you for sharing your feedback. We will be sure to address this with our team to ensure this does not happen again. Thank you, Ellice J.
Business response:
Hi Chrissy, thank you for your star rating. We are disappointed to see that our team did not provide you with a 5 star experience, and we would like to know where we can improve. Please send us an email to dbcares@dbi.com (Attn:Ellice/AltamonteSprings). Thank you, Ellice J.
I bought my wedding dress at the Sunrise location and had a great experience, but unfortunately for my bridesmaids they did not have the same experience as I did. We made an appointment MONTHS prior and when we got there yesterday at the Altamonte Mall location it was a nightmare. When we got there I felt like my girls and I instantly got judged. We are cover in tattoos and piercing and the look we got made us a little worrisome. This 2017 why does being alternative matter anymore? Is our money that I work 54 hours a week ... read more
The new store looks beautiful, but the customer service was terrible past the front desk. The consultant told my mother to look for dresses we would like, then walked away. She returned 30 minutes later because we asked someone in the front desk to call her. She came back for two minutes, saw two of the gowns I liked then walked away. Didn't see her again for 15 minutes. Then, in the fitting room she would help me put the gown on, would not clip it tight enough and then she would leave hastily. No help walking out of the fit... read more
Business response:
Hello Nicole. We are deeply disappointed to hear about your visit with us. We are committed to providing all of our guests with fantastic service despite having to work with more than one guest at a time. We are very sorry for this.Thank you for bringing this to our attention, we will be sure to share it with our management team. Thank you, Ellice J.
I was really disappointed in my visit to Davids Bridal. I dropped in to buy my daughter an engagement gift and simply look around. I didn't need to be waited on and I appreciate they are busy, but they couldn't even be bothered to greet me.
Business response:
Hello Linda. We are sorry to hear that you did not enjoy your time with us. While we do want to ensure that all of our guests are being waited on, we understand that sometimes our customers are just looking to browse. We appreciate your feedback and will share it with our management team. Best wishes, Ellice J.
We were in yesterday. The staff person we had was not very helpful. The dress my daughter picked out was a dress on sale and she could not afford it. The sales person neglected to tell us the dress was on sale we only found out by calling to have the dress put on hold because someone was going to buy the dress for her the next day we then found out it was on sale which meant a lot to us. Your sales people really need to be more involved with your clients and know more about your dresses. I was not impressed. 9 years ago I bo... read more
Business response:
Hello Tammie. We would like to apologize for the lack in communication that you and your daughter received. While we are happy to hear that she found a dress that she loves, we want to ensure that our team is keeping our guests well informed of any promotions. We appreciate you sharing your experience with us, and will use it to do better moving forward. Thank you, Ellice J.
Frequently asked questions about David's Bridal
How is David's Bridal rated?
David's Bridal has a 4.7 star rating with 5,482 reviews.
When is David's Bridal open?
David's Bridal is closed now. It will open at 10:30 a.m.