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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
Business response:
Hello Marcella, we are so sorry to hear that you are unhappy with our services. We apologize for not being able to provide you with a 5 star experience. So that we can learn more and further assist you, please email us at DBCares@dbi.com (Attn:Steven E). Thank you, Steven E
I must say.. It started out well. However, it is disappointing knowing that I was Lied to. Being a bridesmaid is exciting. The bride suggested ordering the dresses online, after trying them on in store (because they didn't have the sizes). The associate, Cayla, who helped us said it would be cheaper to order them in-store rather than online (we would have to pay for shipping if we ordered online). Since she works there, I trusted her "knowledge". So we went ahead and ordered & payed for it in store. I went home, a few hours ... read more
Business response:
Jasmine, we sincerely apologize for any inconvenience that this has caused you. We would like the opportunity to research this matter further and rectify any errors. If you are interested, please e-mail us at: dbcares@dbi.com (Subject: Attn: Christine G. ? (Insert City/Store Location)). Thank you, Christine G.
Worst customer service of my life!!! #1, I went way over budget for my dress (normal pricing for most girls but I'm thrifty lol). Anywho, they were up my rear when I was in the process of looking for a dress. (Which is the way it should be). You should be made to feel special. However, once I made the purchase and they received my money (in full mind you), it's like I didn't even exist. They had told me I would receive a phone call once my dress was in. Here, I get an impersonal email stating I have 7 days to pick up. I went... read more
Business response:
Hi Dennis, we are so sorry that we could not provide you with a 5 star experience. We would love to hear more about which areas need some improvement so that we can provide you with a better experience in the future! If you would like to tell us more, please e-mail us at: dbcares@dbi.com (Subject: Attn: Marquita D. ? (Insert City/Store Location)). Thank you, Christine G.
Very disappointed. I received my daughter's prom dress and it was suppose to be brand new. I paid extra to get the right size dress. When I went to pick up the dress it was torn, missing beads, beads coming off, the hook and eye was ripped. This dress was clearly used for $282.00. The store said that all they could do is give me 10% of money back or I could pay another $40 to $50 to fix the beading for a rush fee. Why did I have to pay for the dress not being right. I will not use this company you again. I called ... read more
Business response:
Hello Tiffani, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would love the opportunity to rectify any errors. If you are interested please contact us at dbcares@dbi.com (Subject: Attn: Marquita D. ? (Insert City/Store Location)). Thank you, Christine G.
Terrible!!! The customer service stinks!!! I had an appointment for bridal alterations at 4 yesterday and stood around in my dress waiting til after 5 for them to even start my alterations!!! Do not go here!
Business response:
Hello Kaitlyn, thank you for taking the time to provide us with your feedback. We are very sorry to hear you were unsatisfied with your experience. If you would like to discuss anything further please email dbcares@dbi.com (Subject: Attn Ciara D City/Store Location). Best wishes. Ciara D.
Business response:
Hello Tarsha, We are so sorry that were not able to provide you with a full 5 star experience, and will be using your feedback to ensure we do not fall short of exceptional service in the future. If you may need any further assistance do not hesitate to reach out to us again. Thank you, Steven E.
This is my 3 rd time being there with 3 different brides. the first time was with my daughter-in-law to be, they didn't seem to want to help us cuz she wanted a black dress and not a white one so we did it on our own. The second bride ,daughter in law to be, she found her dress and the consultant didn't agree and was very rude to my daughter-in-law and then when my daughter-in-law to went to pick up her dress the alterations on the dress was so messed up, it did not even look like the dress she picked out! my daughter-in... read more
Business response:
Hello Melissa, thank you for taking the time to provide us with your feedback. We are very sorry to hear you were unsatisfied with your experience. If you would like to discuss anything further please email dbcares@dbi.com (Subject: Attn Steven E City/Store Location). Best wishes. Steven E.
They were rude, disrespectful to my family and treated us as if we did not belong because we didn't make an appointment. Cash in hand to buy/ order dresses they were awful. When the attendee was so condescending on the third interaction we left. But then when my daughter wrote a complaint, I was appalled to see the corporate response clearly did not read the complaint as requested information was contained in the complaint. Further reviews of corporate responses to other complaints look as if they are "cookie cutter" respon... read more
Business response:
Hello Viva, we cannot apologize enough for you and your daughters experience with our team. We understand both of your frustrations and this is certainly not the service we expect to provide for any of our customers. If she is willing, we would love to have her back for a better experience. Please have her email us at DBCares@dbi.com (Attn:BrittianyD) if she would like to return. Thank you
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,049,716 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is open now. It will close at 6:00 p.m.