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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
So far my experience hasn't been great and I am very disappointed as I'm spending hundreds of dollars! All started when I found my perfect dress. It was a size 6 but was too small..so the Lady working with me assumed I would fit in a size 8. So that is what she ordered. I receive a call within a week saying my dress is in. After driving a hour and a half, I try it on and guess what? Still doesn't fit. The lady never took my measurements! So they had to order once again another dress!! Wasted my gas and time! Finally my dress... read more
Business response:
Hello Chrissy, we would like to take the time to apologize for the inconvenience our store has but you through. This is not the type of experience and service we ever want to provide to any of our guest and we are disappointed to know that this is what was provided to you. We will be sure to share this feedback with our management team. Thank you, Cierra S.
How does your company make a mistake with processing an order and your customers have to pay for it!! My best friend ordered her dress in January and it was supposed to be ready March 31st. Due to a data mishap within the company, a lot of dress orders got mixed up and now her dress wont be ready until the second week of June which is two weeks before her wedding! When she asked if she could get a discounted alteration service for the mistake, she was told no they don't offer that. She was also unable to get a refund, so my ... read more
Business response:
Hello Ebony, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would love the chance to have you back to deliver a better experience. If you are interested please contact us at dbcares@dbi.com (Subject Attn. CiaraD) Thank you.
They were rude to us freaked out because someone else helped a bridesmaid in a dressing room not the girl we had an appointment with I just figured I'd try on a dress as a bridesmaid and they flipped out on this girl I felt bad the girl we had was rude to me I was looking at dresses and she with a snotty tone told me to look elsewhere this wasn't my sisters size at all which I was just browsing they were horrible if you want your only experience getting married picking out a dress don't go here my sister was happy with her d... read more
Business response:
Hello Amanda, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would love the chance to have you back to deliver a better experience. If you are interested please contact us at dbcares@dbi.com (Subject Attn. CiaraD) Thank you.
Have been in there twice now. First time I went in my "stylist" didn't help at all. Told her what I was looking for and she said ok well look around and I'll open your fitting room, she came back once, ended up getting my dress elsewhere. Only thing I ended up with was my bridesmaid dresses because they were cheap. The last time I went in I told the girl I simply just needed to get one bridesmaid sized, we are ordering all together online. When the stylist went to find my girls' dress she had no idea what the dress was that... read more
Business response:
Hello Brittaney. Thank you for your feedback, we truly value our customers and we would like to first apologize for your negative experience with us. Here at David?s we pride ourselves on exceptional customer service to ensure every guest receives great service. We will be sure to share your feedback with our team to make sure this does not occur again. Your comments will help to grow as a company. Thank you, Steven E.
My experience was horrible and disappointing form the minute I walked in the door. The associate Carol that assisted me and my bridal party was unfriendly, rude , would not listen to my vision for my dress. Kept leaving and acted As though she had somewhere better to be. I left feeling horrible along with my bridal party. I so lwould not go to this store ever again. Try the one in aurora amazing staff. Please whoever is the manager of this store training for customer service is needed so that another bride to be and her wedd... read more
Business response:
Hi Tracy, we are very sorry to hear that your trip to David?s Bridal was less than satisfactory. It is our mission to give our customers the ?once in a lifetime? experience that they deserve and we will use your feedback to ensure that we do not fall short of exceptional service in the future. If you would be willing to give us another chance or if you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn: Christine G. ? (Insert City/Store Location)). Best wishes, Christine G.
Definetly need to step up there bridesmaid dress department not a lot of options really and everything kind of looks the same just slightly different versions and also very unorganized
Business response:
Hello Nicole, we are so sorry to hear that you are disappointed with our selection. We are always receiving new merchandise and would love to have you back to find the perfect dress that will suit your needs for you upcoming event . If you need assistance with anything in the future, please do not hesitate to contact us.Thank you, Cierra S.
If I would have known that the delivery of my dress would come two weeks before my wedding day I definitely would have purchased my dress somewhere else!!!!!!! Purchased my dress in the first week of January was told my dress should be in by March 31st I have been calling ever since the 31st and no one can give me a reason why my dress has not been in yet. Today I finally called corporate and spoke with managers finally got an answer that somehow the system gave out wrong dates for the arrival of some dresses and mine was on... read more
Business response:
Hello Jessica, thank you for taking the time to provide us with your feedback. We are very sorry to hear you were unsatisfied with your experience. If you would like to discuss anything further please email dbcares@dbi.com (Subject: Attn Ciara D). Best wishes. Ciara D.
I had a very nice experience shopping for my gown. The staff is knowledgeable,kind,and caring. I found a beautiful gown for my son's wedding. I am so glad I went to David's Bridal, in Tampa, Florida. Thank you, all!
Business response:
Hello Laura, thank you for taking the time to provide us with your feedback. We apologize for the experience you had in store. If you would like to discuss this issue further please email our corporate address dbcares@dbi.com (Subject: Attn Brittany D.) Best wishes. Ross A.
Business response:
Hi Hali. We apologize that we were unable to provide you with a 5 star experience. If you would like to discuss anything further please email dbcares@dbi.com (Subject: Attn Ciara D). Best wishes. Ciara D.
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,049,810 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is open now. It will close at 6:00 p.m.