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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
Terrible customer service by the consultant. I'm so glad our bride found her dress by the help of her bridesmaids. This is the second bad experience at this store. We are thankful for the consultant that tried to step in a fix the situation.
Business response:
Hello Sara, we are truly sorry that you had bad experiences with us. This is not the type of service we expect to provide our guests. We are thrilled that our consultant stepped in to improve your experience. It is our mission to provide a professional, accommodating, and courteous shopping experience and we can't apologize enough that we fell short of this for you on more then one occasion. We will forward you feedback to management as a way to improve our services. If you would like to discuss this further or need any ... read more
I am not one to write reviews, but I have to get this out... We checked in for our 1 hour appointment and the dresses were pulled and we never saw the woman Elizabeth helping again. Then went to the register and was disrespected by the manager when I asked to apply the Military discount to my order since I am a Military Veteran. I showed her my drivers license which now carries the Veteren logo on it. She proceeded to tell me no no that is only a driver's license... I let her know I don't have to carry around my DD214 as p... read more
Business response:
Hello Melody, we are appalled to hear of the service your received a tour store. We strive to give all of our guest a memorable moment and we are so disappointed to hear that we did not give that to you. We will be sure to share this with our executive team. If you need any assistance in the future, please send us an email to dbcares@dbi.com (Attn:Cierra). Thank you, Cierra S.
I felt rushed and pushed to pick a dress that day... And I told the associate my price range and not one dress was close to it...
Business response:
Hello Korri, we are very sorry to hear that your trip to David?s Bridal was less than satisfactory. It is our mission to give our customers the ?once in a lifetime? experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would be willing to give us another chance or would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
I went with my friend, Caroline, to pick out our dresses for a music group at our college - we need them for next semester. We were ignored from the moment we walked in until we checked out. Although one worker made sure to bump into me, basically pushing me out of her way, while I was looking for dresses to try on. When we found dresses to try, we had to find our own fitting rooms. While we were going through the dresses and coming out to look in the mirrors, two employees stood to the side watching us without helping, tho... read more
Business response:
Hello Elizabeth, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would love the chance to have you back to deliver a better experience. If you are interested please contact us at dbcares@dbi.com (Subject Attn. CiaraD) Thank you.
Business response:
Hi Loren, thank you for your star rating. We are disappointed to see that our team did not provide you with a 5 star experience, and we would like to know where we can improve. Please send us an email to dbcares@dbi.com (Attn:Ellice/Allentown). Thank you, Ellice J.
Was happy when I got my dress here. But knowing I was losing weight I waited on my bra for underneath. When I returned to get it i got very little help. She got the bra for me and that was it left me to help others. When I told her I couldn't button it she just said oh... I ended up having my son go outside and get my soon to be husband to help me with it!!! Beyond unhappy!
Business response:
Hello Heather, we are deeply sorry to hear that your experience with us fell short of your expectations and that our staff did not seem attentive. We would love for you to come back and visit us, perhaps at a different location, so that we can provide you with the time and attention that you deserve! Should you decide to schedule an appointment, or if you would like to provide us with any additional details about your experience, please send us an e-mail at: dbcares@dbi.com (Subject: Attn: Christine G. ? (Insert City/Store L... read more
I had an appointment this afternoon to try on my wedding dress to have my "say yes to the dress" moment and to pick out bridesmaids dresses with my wedding party and family. On Friday I received 4 phone calls confirming my appointment for this afternoon . We arrived at this location and the representative who was " helping" us was extremely inconsiderate and cold towards myself and my group of 9. After being promised and re assured when asked that I would be able to try on my dress which I have already purchased prior to t... read more
Business response:
Hello Charlotte, we cannot apologize enough that you did not receive the full attention that you deserved. Our number one focus is our guests, and we apologize if this is not what you experienced during your visit. We will be sure to share your experience with our team to help to make sure all of our guests have a great experience. We would like to thank you for taking the time to provide us with your feedback. Your comments will help to grow as a company. Thank you for taking the time to provide us with your feedback. If y... read more
My daughter made an appointment for yesterday at the GREENWOOD, IN Davids Bridal. We were a few min late, but of course we called ahead telling them that we were in traffic, and would be there as soon as we could. Upon arrival, we were all standing there for several min while Alicia filled out paperwork. I thought ONLINE REGISTRATION was adequate, but apparently not. My daughter provided all the needed information about her size, style, and price range. To no avail, because the woman... of course we had to wait for a bit on... read more
Business response:
Hello Mary. We would like to apologize for any frustrations you had on your recent visit to our store. We would like to look further into your situation to see if we can assist in finding a solution for you. Please email us at DBcares@dbi.com (attn: Jill K) with your information as well as more details so that we can do so. Thank you, Steven E
Waited a long time, I think we were forgotten, then the sales lady was booked with a bride at the same time (after waiting 25 min.). Then, the prom dress was damaged, so we wanted to order, waited another 10 minutes...to be told it would be a $30 rush fee to get in a month! Went online and ordered same dress with free shipping and will receive in 6-8 days. When I mentioned, she just looked at me with misbelief. Even though I bought 3 dresses here and my wedding dress, all our bridesmaid dresses and flower girl, we will not g... read more
Business response:
Hello Julie. Although we are happy that you enjoyed our selection, we are very sorry to hear that your service was sub par. We want to make sure that we are always providing our guests with all of their options and it sounds like we did not do so for you and your daughter. We will share your experience with our team. Your feedback helps us grown as a company. Thank you, Ellice J.
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,049,716 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is open now. It will close at 6:00 p.m.