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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
I do not think I would recommend David's bridal to any soon to be brides. I think since they're one of the only ones around, they can treat people poorly. Even the managers, never smile. Today, I stood at the front poddium for 5-10 minutes, before being greeted. Just walked past. Before this, my dress had issues, I was told they were too busy to handle it that day. Long waits at the check out desk, if you don't go to high school with the sales rep. The only reason I gave a 3 is because the alterations team is great. They w... read more
Business response:
Hello Elizabeth. We would like to apologize for the less then professional service you received on your recent visit. While we were upset to hear that our team did not meet expectations, we are very glad that our alterations team did a great job. Thank you for your feedback, we will share it with our management team. Best wishes, Ciara D.
Really terrible customer service. No need to be disrespectful to paying customers. Worst Davids Bridal I've ever been too. Get nicer employees.
Business response:
Hello Ashley, we are very sorry to hear that your trip to David?s Bridal was less than satisfactory. It is our mission to give our customers the ?once in a lifetime? experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would be willing to give us another chance or would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. CiaraD). Best wishes, Jessica H.
David's Bridal in Harbison claimed they "couldn't find" my sisters dress. So after we had our appointment at 2 the associates spent 30 minutes trying to locate the dress. They then said "Oh sorry, it was behind the register." Our stylist disappeared after my sister had tried on the dress and we literally had to get another stylist to locate her. HORRIBLE customer service. It's not even worth the cheaper prices. Spend the extra money and go somewhere that actually cares about their customers.
Business response:
Hello Kiki, we would like to apologize for the frustration we have caused. This is not the type of experience we ever want to proved to any of our guest. We are committed to providing every guest with exceptional customer service, and we did not live up to that standard for you. Thank you for sharing your feedback, we will be sure to address this with our team. Thank you, Cierra S
I bought a dress here. Because I loved it. Not the experience. It was the first time I had ever been to Davids Bridal. And I should have read the reviews first. The consultant I was assigned was no help at all. And consistently tried to get me to get a dress that was two sizes too big for me. And after she figured out I was not gonna be persuaded she backed off and didn't say anything else the whole appt. except for when it was time for me to leave. Everyone else was really nice.
Business response:
Hello Lovelle, congratulations on finding your dress for your big day, how exciting! We are so sorry to see that our team did not provide you with 5 star service. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. If you would be willing to give us another chance or would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Ciara D). Best wishes, Jessica H.
When I first began shopping for my wedding dress I was so excited, I got to davids bridal and found the perfect dress during my very first fitting, sadly my dress was The only thing that was perfect from this place. Despite all the bad things I had heard about them I still went there. I definitely learned my lesson, when I went back for alterations they had ordered me the wrong size, the alterations lady went to grab her manager and had us waiting for a while, when the manager came back all she said was I needed to come back... read more
Business response:
Hello Teresa, thank you for taking the time to provide us with your feedback. We apologize for the experience you had in store. We would love to assist in making this special time a magical memory. Again we apologize for your experience and hope to hear from you soon. If you would like to discuss your experience further please email our corporate address dbcares@dbi.com (Subject: Attn Ross A.) Best wishes. Ross A.
Avoid Davids Bridal on Military highway like the plague. I have never been treated so rudely in my life. We walked in to look around and the older women at the entrance proceeded to act like we were some disgusting people and that we did not belong there. She proceeded to chastise us about what we were looking for after we said we were browsing and told us to stay away from certain areas ?(as in we clearly could not afford them sort of impression). She also proceeded to borderline yell at us for touching a dress. I tried to ... read more
Business response:
Hello Christina, we can?t apologize enough for your recent experience. Shopping for a bridal gown is such a special moment and we?re disappointed that your visit fell short of your expectations. Please know that we value the feedback that we receive from our customers, as it allows us to improve the service that we offer. We hope that you?ll take a moment to email us at DBCares@dbi.com ATTN: BrittianyD. & the store location in the subject line with your daytime phone number so that we can learn more and see if there?s an opp... read more
Very pushy associate, budget was stated at the beginning of the visit and although some dresses were within the budget the associate kept bringing add on items that were all above the stated budget. A bridesmaid and myself actually found my daughters perfect dress under the budget.
Business response:
Hello Vicki, we would like to take the time to apologize for the lack of service your received and the long wait you endured. David's Bridal we strive to give all of our guest memorable experience and we are disappointed that we did not do that for you. Thank you, Cierra S.
I cant stand this place, out of 5 trips there i have only ever had one good experince.
Went in for a fitting for a brides made dress. 1. Appointment was made ahead of time. They were unprepared. They could not find me or my friend in the system. 2. Despite how much contact my friend had with them within the previous 24-48 hours, I would think they could easily find her on file. Got to the point we had to call her. Then they still had some trouble? 3. Was told to wait in the back near the fitting rooms. So I took a seat. After 10 mins of waiting, I had to ask them to assist me. They didn't know what was going... read more
Business response:
Hello Melliza, we are very sorry to hear that your trip to David?s Bridal was less than satisfactory. It is our mission to give our customers the ?once in a lifetime? experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,049,716 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is open now. It will close at 6:00 p.m.