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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
When I made my appointment I was excited to go and try dresses on for my big day. I went in with my mom, bridesmaids, and mother in law my appointment was at 5:30pm and I was there 5 minutes early I let the ladies know I had an appointment and everyone was on time. When 5:30pm rolled around no one helped us and we were just standing waiting for help. Now 5:40pm rolled around and we were still waiting for help no one helped us but another lady walked in and had help right away. So 6:00pm came around and then the ladies wanted... read more
Business response:
Hello Dewana, We are terribly sorry to fall short in providing you with a full five star experience. We would love the chance to improve your experience and make this special time in your life more enjoyable. Feel free to contact us at dbcares@dbi.com, (Please add subject- Attn: Steven E- Store 261) so we can assist you further. Warmest Regards, Jill K.
I went on a Saturday and the service was terrible. Rushed, rude, told our appointment was done 90 mins before it was (2apts bridesmaids and then bride). She didn't listen to what I was looking for and kept bringing dresses that were not what I want. Didn't receive discount that was later given after visiting Maple Grove. Ended up with a cheap prom dress. Returned Monday night and had a much better experience. This lady explained different styles, brought me about 6 or 7 beautiful dresses that were hard to choose from, borro... read more
Business response:
Hello Tushay. We would like to apologize for the less then professional service you received on Saturday. While we were upset to hear that our team did not meet expectations, we are very glad that your consultant on Monday did a great job turning your appointment experience around. Thank you for your feedback, we will share it with our management team. Best wishes, April B.
**Update: Don't get a credit card through David's Bridal if you can afford it. They do not allow you to choose the due date of your payments and are absolutely inflexible to change it. I already have other bills that cannot be moved on the first of the month, and now I need to pay this bill with that same check because David's Bridal and Comenity Bank REFUSE to change the due date by two days. This takes away from my grocery budget. I know this is way tpo personal but I am beyond pissed at the total and utter lack of custome... read more
Business response:
Hello Elizabeth, We are terribly sorry to fall short in providing you with a full five star experience. We would love the chance to improve your overall time with David's Bridal. We're thrilled to know that Kaitlyn was able to provide you with exceptional service when picking up your style. If you would like to email us at dbcares@dbi.com, (subject- Attn: Steven E- Store 286) we would be honored to assist you further. Warmest Regards, Jill K.
Went last Sunday to look for mother of the bride dresses with an appointment. We were directed to the area. Told there was no stylist...why did we make an appointment then. There were about a dozen dresses to choose from.the manager came over and asked if we needed a room. That was the last time we saw anyone. Unless you are a bride, look online or shop elsewhere
Business response:
Hello Robin, We are terribly sorry to fall short in providing you with a full five star experience. We would love to improve your experience with us and help assist you in finding the perfect dress. Feel free to contact us at dbcares@dbi.com, (Subject-Attn: Steven E- Store 096) if we can assist you further. Warmest Regards, Jill K.
I am a bridesmaid in a late April wedding. The bride booked an appointment time in January, and we were early/on time. We had to wait a few minutes, but were patient since it was a busy time for them. Once we got settled, the associate must have been new because she wasn't completely on top of our needs and what should have taken us maybe a half hour, took an hour, THEN we were at the front desk for another hour. I felt bad for my friend (the bride) because it's already a stressful time, and she needed an associate who would... read more
Business response:
Hello Jenna, thank you for taking the time to share your experience with us. We are so happy to hear that Linda gave you the attention and assistance that you deserve. At David's Bridal strives to give all of our customers the attention they deserve and we are so happy to be of great assistance to you! Thank you for taking the time to provide us with your feedback. If you may need any further assistance do not hesitate to reach out to us again. Thank you, Cierra S.
Another bad experience in a line of awful experiences. The evening manager "blossom" is extremely rude, unhelpful and condescending. Not just to me but the other bridesmaids in the wedding party. I can't believe she is a manager and leads a team of people. I am hoping to speak to the district manager tomorrow about my experience.
Business response:
Hello Leslie, We are terribly sorry to fall short in providing you with anything less than a five star experience. We would love the chance to improve your overall visit with our Langley team. Please email us at dbcares@dbi.com, (Subject- Attn: Jill K- 405) so we can assist you further regarding this matter. Warmest Regards, Jill K.
Poorly trained employees. Tried to sell us what they called a NEW wedding dress that was clearly not new. Then said we could no longer get it because it was discontinued. They said the NEW one was from another store so basically they lied. Then one of our brides maids is pregnant so we opted to wait to get her dress till she has the baby. They said this would be ok however the store called today and said this could not be done. Listen Davids this is our wedding and it should be a great experience and you people are making it... read more
Business response:
Hello Stephen, we are so sorry to hear that our team has disappointed you, and we appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. If you would like to talk with us further about this, please send us an email to dbcares@dbi.com with the store location and ATTN Jessica H in the subject line. Thank you, Jessica H.
Business response:
Hi Hayley, We are terribly sorry to fall short in providing you with anything less that a five star experience. We would love the chance to improve your visit with our location. If you would like to provide us with suggestions on how we can improve, feel free to contact us at dbcares@dbi.com. (Please add subject- Attn: Jill K - Ft. Wayne) Warmest Regards, Jill K.
The only reason they get one star from me because they won't let you give a negative number. They don't tell you about the 10% restocking fee that they charge you even if they don't have to restock it because you never took it out of the store. Then they send you a check that they say you can use to pay the amount on credit card then when you put the check in your account they stop payment on it causing you to get overdraft fees if you don't check your account in time. When you call to talk to store manger you're told she's ... read more
Business response:
Hello Tina, we are so sorry to hear that you are unhappy with our services. So that we can learn more and further assist you, please email us at DBCares@dbi.com (Attn:Steven E). Thank you, Steven E
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,049,716 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is open now. It will close at 6:00 p.m.