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David's Bridal Dayton OH
- Retail
- Miamisburg, OH
About this business
Location details
7-15 Prestige Plaza Drive, Miamisburg, OH, 45342, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
This store does little to help customers. We ordered a dress and it never showed up. We called the store and they told us it was too bad and to call the postal service., which clearly wouldn’t help us with the wedding coming soon We called David’s 1-800 number and they immediately agreed to send another dress. The store failed to help us and didn’t even recommend we call or call for us. We have bought dresses here for four weddings previously…whole wedding parties…and got no help. Disappointing for sure.
Business response:
Hello JJ. We are disappointed to hear about the lack of assistance regarding your dress. We strive to provide all of our guests with excellent care and we apologize for failing to accomplish this. We are happy that customer service was able to make things right however, and will be discussing this further with store management. Thank you, Ellice J.
I purchased several dresses from David's Bridal and went to the store in March to order a dress and purchased one in the store. Two days later I made a special trip to the store to return a few dresses and the sales representative assured me that I could. Doors were closed for the coronavirus and no one answered the phone either. Fast forward to May 16 and the store finally opens so I went to return what I wanted to return in March but couldn't only to be told that David's issued a new store policy that you can only retur... read more
So, I chose David's Bridal because of the many locations across the states, and so are my bridesmaids. I purchased my bridal gown from a different bridal boutique in Cincinnati, not David's. I understand that there is a current Stay at Home order in effect, but NO ONE had the courtesy to call me and let me know that the 3 fittings we had scheduled yesterday were CANCELLED. My fitting for my wedding gown at different boutique still happened due to Social Distancing Guidelines and precautionary measures being taken. All of ... read more
Business response:
Hello Kristy. thank you for reaching out to us. We apologize for the frustrations that we may have caused you. We are no conducting any alterations appointment for the month of April. All of our locations are closed to the public, due to the government's stay at home order. Once the order is lifted, we will be able to open our locations. Thank you,DBI
Where do I start?? Issue #1: When we initially purchased dresses it was the most horrible customer service I’ve ever experienced in my life. My sister and I had to help each other into dresses and no one was helping us whatsoever. We had to fend for ourselves. Not to mention, they shoved us both in the same dressing room. Also we came there with the intention of getting both mine and my sisters bridesmaid dresses, my nieces flower girl dress and my moms mother of the groom dress. Towards the end of the appointment, we sti... read more
I had a terrible experience here! We walked in and the lady checking me in for my appointment asked me when my wedding date was, I told her I didn’t know an exact date yet she rolled her eyes and told me I had to know a date to be able to try on dresses and then proceeded to ignore me, I had to wait for the store manager to get checked in! Then when I got to my fitting room it was so crowded I couldn’t even get to a mirror to look at the dresses I was trying on, there were so many people I had to wait for a store worker to m... read more
Business response:
Hello Ashley. Thank you for sharing your experience with us. We are saddened to hear that your visit to our Dayton location was substandard. We strive to provide all of our guest with a memorable experience and we are so disappointed to know that we did not provide that for you. We apologize for the party like atmosphere. The store can get overly crowded at times. We are working with our stores to create a better structure, when scheduling appointments. We would love to have you back during a less crowded time. We would love... read more
you need to teach your employees not to lie to paying customers. came into store Tuesday to buy my strapless corset bra. wasnt sure of my size so she let me try one on. the one i tried on fit but i noticed it was stretched out, had a pink stain on it and that the eyelets were pulling out. i told her it fit so she took it and said she was going to grab a new one. i get home and pull it out if bag and its the same used stretched out stained one. im not happy. paid $80 plus for it. you need to make this right
Business response:
Hello Terri, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would love the chance to talk with you further to address these concerns. If you are interested please contact us at dbcares@dbi.com (Subject Attn. April B City/Store Location) Thank you. April B
My mom came into the shop today to buy a dress for her soon to be wedding. We were put with a lady named Kenny. My mom is very reserved and private. She was told to strip to her underwear and she would help with the rest. My mom had to stand there with her pants over her due to every time Kenny opened the door a crowd right in front of the dressing room would see her and it made her feel horrible. She requested another room and even though it was empty and had Kenny's name on it was told no. My mom told her that she didnt ha... read more
Business response:
Hello Elisabeth. We want to extend our sincerest apology for the negative experience you and your mother had with us during your visit. At David’s Bridal, we celebrate differences in all forms and shaming has no place in our stores or within our brand. We are truly sorry if we offended her during your visit and we will be sure to address your concerns with our corporate management team. It is not our intention to upset her and we will assure you that our team will be using your feedback in training and coaching to ensure be... read more
RecommendedTaylor, at the Miamisburg location, was very helpful, professional, and sweet. I would return again because of her service. However, I would NOT return to the Cincinnati location! Our stylist, while she was nice to me, did not help my mother-in-law at all. Basically ignored her. Very rude. And on the way out the lady at the front desk said some rude (or as she put it, “playful”) things to my 2 year old daughter. Definitely not professional and I would never go back. They even gave me a 20% off coupon. No thank you. My mothe... read more
Business response:
Hi Katybeth. Thank you so much for providing feedback regarding your experience at our Dayton and Cincinnati location. It allows us re-evaluate the stores needs so that we can make the proper adjustments to ensure better service in the future. We will be sure to address the concerns you had with the staffs behavior at our Cincinnati location. Thank you for taking the time to share your kind words for Taylor. We will definitely pass along your praises! Best wishes, April B.
Frequently asked questions about David's Bridal Dayton OH
How is David's Bridal Dayton OH rated?
David's Bridal Dayton OH has a 4.6 star rating with 3,642 reviews.
When is David's Bridal Dayton OH open?
David's Bridal Dayton OH is open now. It will close at 7:30 p.m.