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David's Bridal Dayton OH
- Retail
- Miamisburg, OH
About this business
Location details
7-15 Prestige Plaza Drive, Miamisburg, OH, 45342, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
Have gone in on 2 separate occasions to look at dresses, gone to the desk or found an employee to ask questions and yet no one has offered to actually help me. Apparently you only get help here if you have a party of a dozen people with you.
Business response:
Hello Amanda. We would like to apologize that you did not receive the service that you should have on your recent visit. We would love the chance to talk with you further to address these concerns. If you are interested please contact us at dbcares@dbi.com (Subject Attn. April B City/Store Location) Thank you. April B
The girl that was supposed to be helping us find bridesmaid and Jr bridesmaids dresses was rude and did not listen to anything the bride and her girls were requesting we found our own dresses. I also have a credit card for the store and have a horrible experience trying to make my payment. Not able to pay in store and debit card payments are charged $9.95 if you are not past due or able to pay your Acct in full. Very discriminatory against those of us with average incomes who pay on time!!
Business response:
Hi Tammy, we are sorry that your visit with us did not meet your expectations. We at David?s Bridal are committed to offering quality service. We appreciate your feedback and will address it with our management team so that we can grow from it. Our team is saddened to see that you were not happy with the credit card billing procedures. If you would like to speak to anyone regarding credit card charges or policies please contact us Comenity Bank at (866) 891-3458. Thank you, April B.
I would like to know how you can order something from their store and then when it comes in it is wrinkled and they advised that they are not going to press it unless you have alteration. Really I just paid 200.00 dollars for a dress and if it does not need fix you are sending it out wrinkled. This is unacceptable and wrong. When you pick a dress up you should be able to put it on and wear it. Not take it to a cleaners and have it pressed. and they should not charge you for having it pressed. That is good business.
SADLY DISAPPOINTMENT! We had great service trying to find a Homecoming Dress. She found one when we decided to purchase "The Dress". NOW, Here is where it all Changed for me! We followed the attendant who had been helping us to the check out. She kept the conversation going, without any idea, until after she had gotten the signature on the credit card slip and was placing our copy onto the bag. Then she turned and stated "by the way"ALL SALES ARE FINAL" and "NON REFUNDABLE". I somewhat understood why this... read more
Business response:
Hello Pamela. We would like to apologize for the lack of communication you had from our store. We strive to keep our guests well informed every step of the day, and unfortunately we did not provide that for you. We will be sure to share your experience with our team to ensure it will not happen again. Thank you, April B.
Terrible customer service. After voicing that I wasn't looking to spend a lot of money on a dress, I was basically told I am too poor to afford their dresses and that I should look elsewhere. What was supposed to be a fun day out with my mom and sister ended terribly because of how badly we were treated in this store. Just awful.
Business response:
Hello Kelsey We would like to apologize for the less then professional service you received on your recent visit. The happiness of our guests is our number one priority and we are sorry to hear that we did not provide you with a once in a lifetime moment. Thank you for your feedback, we will share it with our management team. Best wishes, April B.
I ordered a bridesmaid dress, had a fitting only to take the dress home and it’s still to big, now I have to go back again. The place was dirty and the staff was not very friendly. Truly disappointed in a bridal store. I am glad it’s not my wedding!
Business response:
Hi Jenise, we are sorry that your visit with us did not meet your expectations. We at David?s Bridal are committed to offering quality products and service. We appreciate your feedback and will share it with our teams so that we can grow from it. Thank you, April B.
Update: So when I got to the store the store manager Yolanda ( Might be spelled wrong) was there every step of the way. The dress still wasn’t fixed to my liking and they did everything they could to try and fix it. They ended up letting choose that dress and start over or to pick a dress we had me try on for size reference (which I fell in love with when I put it on). She was absolutely amazing and she turned this experience around. Also Ken is absolutely amazing as well! I feel he really had a huge part in the decisions ma... read more
Business response:
Hi Megan. We are saddened to see that you were not happy with your dress alterations and customer service experience. We would like to hear more about your experience. Please send us an email to dbcares@dbi.com (Attn: April B city/location) with more details. Thank you, April B.
What an unorganized mess. I had an appointment arrived on time had to wait for my stylist no big deal. I picked out a few dresses to try on. Stylist finally shows me to a dressing room and says she will be right back. 10 minutes or more later she comes back and says she is gonna pick out a few more dresses for me. 10 minuets later she comes back and no more dresses. This place has went down hill since 2003. Very short staffed. My word of advice go in and pick out your dress and the size you need then order off their website.... read more
Business response:
Hello Lauren, we sincerely apologize that your experience with us was less than satisfactory. We are working with the store to construct a better means of assistance with our appointments as we want to make sure that each customer receives the designated time that they deserve. We want to thank you for taking the time to provide us with this feedback. It allows us re-evaluate current procedures so that we can make the proper adjustments to ensure better customer service for the future. Thank you, April B.
The store manager Yolanda was very rude right off the bat. Was disrespectful towards me and my daughter who from out of town. Thanked God for the rest of the staff Steven was our stylist he was awesome. My suggest is you might want to get a new store manager that has more customer service skills.
Business response:
Hi Danielle! Thank you so much for providing feedback regarding your experience at our Dayton location. It allows us re-evaluate the stores needs so that we can make the proper adjustments to ensure better service in the future. Best wishes, April B
Frequently asked questions about David's Bridal Dayton OH
How is David's Bridal Dayton OH rated?
David's Bridal Dayton OH has a 4.6 star rating with 3,642 reviews.
When is David's Bridal Dayton OH open?
David's Bridal Dayton OH is open now. It will close at 7:30 p.m.